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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> game crashes

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game crashes - 7/15/2015 11:03:10 AM

Rolo309

Posts: 19
Joined: 6/18/2011
Status: offline

Ive got german version of GGWitE. If I install game and use ingame update-button I can only get version 1.07.11 - why not the latest 1.08.4?
If I install 1.08.04 manually I always get decompression-error (pic.1)[image][/image] which I ignore.
During gameplay (I played GER vs SO (AI)) after a while game always crashes - sometimes if I switch to SAVE-screen,sometimes while moving my units, sometimes during AI-movement phase - but every turn.
So I tested 3X AI vs AI and 3x game crashes during 1. turn after nearly same runtime.

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RE: game crashes - 7/15/2015 1:46:43 PM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

quote:

During gameplay (I played GER vs SO (AI)) after a while game always crashes - sometimes if I switch to SAVE-screen,sometimes while moving my units, sometimes during AI-movement phase - but every turn.

Looks like a famous sound issue. Can you try to rename sound folder and see if it is still crashes?

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Rolo309)

Post #: 2

RE: game crashes - 7/15/2015 2:41:59 PM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

Please unhide file extensions - for your own safety.
If you had already run the game and it crashed it may be possible the sound file causing this crash is still active/locked. Please restart computer.
If game is installed into default path inside c:\program files (x86) please locate the game folder and run update.exe at least once with admin rights (right-click on file "Als Administrator ausf�hren"). The updater should update itself and restart unless it's blocked by Firewall/AV or similar.

Try to install update again, if it fails again ensure there's sufficient space available + there's no file system error.

(in reply to Helpless)

Post #: 3

RE: game crashes - 7/16/2015 9:38:59 AM

Rolo309

Posts: 19
Joined: 6/18/2011
Status: offline

I downloaded patch 1.08.04 again it and decompressions-error didn�t happen during installation.
Nevertheless "famous issue" happened during gameplay.
Then I renamed sound folder and crash didn�t happen.
Must be a sound problem.

I use win7-64 with VLC-mediaplayer, WitE installed on g:/ free space 40gb; free space on c:\ 50gb

(in reply to Denniss)

Post #: 4

RE: game crashes - 7/17/2015 7:59:14 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

i also have the sound codec issue with vlc installed, uninstalled it and ran the codec repair tool and not had a single error since also on latest beta version, so like they say game doesn't like any codec pack installed at all it seems, but at least it's not game related it is a codec issue

(in reply to Rolo309)

Post #: 5

RE: game crashes - 7/17/2015 12:27:25 PM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

Some of the codecs claim to be faster but they are not always properly tested thus affect combatibility/reliability

If there's a codec the tool can't fix the only option is to disable one by one and test again.

(in reply to zakblood)

Post #: 6

RE: game crashes - 7/17/2015 9:33:28 PM

Rolo309

Posts: 19
Joined: 6/18/2011
Status: offline

I used CodecTweakTool and now WitE is running fine! No crashes anymore, I am happiest man in the world.

Thank you very much for support.

(in reply to Denniss)

Post #: 7

RE: game crashes - 7/18/2015 5:11:47 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

yes must admit needs to be made a sticky as most crashes do seem to be sound related and easy to fix with the tool, glad you also got it sorted, strange why it happens, but again easy to fix

(in reply to Rolo309)

Post #: 8