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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's World at War: A World Divided >> Tech Support >> starting problem

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starting problem - 2/26/2007 1:02:37 AM

matze

Posts: 13
Joined: 2/26/2007
Status: offline

hello all!

game starts until the world map, then comes a microsoft error message: awd.exe have problems...please help!!

matze

Post #: 1

RE: starting problem - 2/26/2007 6:26:48 AM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

Please post a dxdiag report for your system.

(in reply to matze)

Post #: 2

RE: starting problem - 2/26/2007 6:07:11 PM

matze

Posts: 13
Joined: 2/26/2007
Status: offline

hi joel, here the dxdiag file...

mathias

Attachment (1)

(in reply to Joel Billings)

Post #: 3

RE: starting problem - 2/26/2007 6:37:54 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

I don't see anything obvious. Usually this kind of problem is due to an old video/sound driver or to a 3rd party codec. Your video driver is up to date and your sound driver is reasonably up to date. I don't know where to look for 3rd party codecs so hopefully a Matrix person will take a look and see if they see anything.

(in reply to matze)

Post #: 4

RE: starting problem - 2/27/2007 5:21:56 PM

matze

Posts: 13
Joined: 2/26/2007
Status: offline

hi joel, here the microsoft error file...

mathias

Attachment (1)

(in reply to Joel Billings)

Post #: 5

RE: starting problem - 3/4/2007 3:00:59 AM

Striker_002

Posts: 13
Joined: 3/15/2005
Status: offline

I too am having the same problem as matze, I load up the game and whenever I try to start a scenario the screen freezes at this "setting map scroll speed"

additional information: I also noticed that whenever I start up all the sound levels are completely turned off if I go to options. I've installed on someone elses computer and the game both works and there is music playing right at the menu. I did not encounter this problem with vanilla World at War.

included dx diag as well.

Attachment (1)

(in reply to matze)

Post #: 6

RE: starting problem - 3/4/2007 3:05:10 AM

Striker_002

Posts: 13
Joined: 3/15/2005
Status: offline

I'm including a screen as reference, its the last I see of the game before error message comes up and game closes. I figure the more information you guys have from different computers experiencing the same problem will help you.

Attachment (1)

< Message edited by Striker_002 -- 3/4/2007 3:20:26 AM >

(in reply to Striker_002)

Post #: 7

RE: starting problem - 3/4/2007 6:59:46 AM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

The first person sent me an email saying he found a way around the problem. I think he said he set the map scroll to 0 before starting the game. Try that. If that does not work, try setting the map scroll to 3. Hopefully this workaround will work for you too. I have no idea why this problem is coming up.

(in reply to Striker_002)

Post #: 8

RE: starting problem - 3/4/2007 7:24:13 PM

Striker_002

Posts: 13
Joined: 3/15/2005
Status: offline

Well, after reinstalling the game and trying the work around, I was finally able to start a game.

BUT.....

The screenshot I attached explains it best, units on the map are shifted off of where they are supposed to be. Out of the frying pan and into the fire now.

Attachment (1)

(in reply to Joel Billings)

Post #: 9

RE: starting problem - 3/4/2007 11:06:25 PM

rjh1971

Posts: 4919
Joined: 12/13/2005
From: Madrid, Spain
Status: offline

quote:

ORIGINAL: Striker_002

Well, after reinstalling the game and trying the work around, I was finally able to start a game.

BUT.....

The screenshot I attached explains it best, units on the map are shifted off of where they are supposed to be. Out of the frying pan and into the fire now.

This happened to me once when upgrading the game, I think it was while beta testing. Try uninstalling and installing it again, launch the game before applying the patches see if it happens or the error is after the patches, then apply the patches.
I'm no programmer so this is just what i would do.

(in reply to Striker_002)

Post #: 10

RE: starting problem - 3/5/2007 8:10:49 PM

Striker_002

Posts: 13
Joined: 3/15/2005
Status: offline

I tried reinstalling again, the error happens with or without patching.

< Message edited by Striker_002 -- 3/5/2007 8:32:17 PM >

(in reply to rjh1971)

Post #: 11

RE: starting problem - 3/6/2007 9:50:44 PM

matze

Posts: 13
Joined: 2/26/2007
Status: offline

hello, i have the solution, i have matrix and joel informed:

you must set the map scroll speed higher than 0, 1 or higher, then the game runs...

mathias

(in reply to matze)

Post #: 12