Erik Rutins
Posts: 37503
Joined: 3/28/2000 From: Vermont, USA Status: offline
|
Hi Cobra13, I'm sorry it looks like that from where you are sitting, but I can say the following: quote:
ORIGINAL: cobra13 Support has ignored all 4 requests for help As posted above, support has replied to your Help Desk requests. Can you please double-check those and let us know if you are not seeing the replies? quote:
Tried Eric Ruitins...ignored I have not received any communication from you as far as I know, either via PM or e-mail. Had I received it, I would not have ignored it. quote:
Tried Primus direct..ignored In my experience, this is not your best option, but they do always reply when contacted. I'm really at a loss to figure out how this communication black hole across all possible contact points could happen. quote:
In setting up the new computer this is the only company that does not cooperate or is making it impossible to enjoy something I spent a lot of time and money on. And that is the exact opposite of what we do, as a rule. We have two people working customer support full-time. I know from experience that we respond daily to all help desk requests. We also respond to e-mail support requests, requests sent via the store and posts here on the forum (though the forum is the least reliable way of getting support, except in a case like this where you have not been able to communicate with us otherwise). quote:
The point I would make is this..if the old customers have no value to Matrix..the new pool of customers will dry up.I have been buying strat games for a very long time..66 years old...and this is the worst customer support I have ever seen. I know support had my request as they closed out a 2012 ticket the day I sent my request for help. Again, I'm not sure how this is even possible - but there's absolutely no truth to the conclusions. I understand why you are saying this, but the premise that we ignored your support requests is not true at all. Those we saw we replied to and in my case I never received one from you as far as I can tell. Regards, - Erik
_____________________________
|