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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns: Barbarossa >> Tech Support >> crash before running

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crash before running - 12/19/2015 6:31:37 AM

manjai4853

Posts: 6
Joined: 12/1/2015
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The game crashes everytime. I saw only menu screen. Attached is error messges. I use windows 10 ( Korean 64 bit version). Please help. Regards.

Attachment (1)

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RE: crash before running - 12/19/2015 11:13:03 AM

Vic

Posts: 8262
Joined: 5/17/2004
Status: offline

We had a similar issue with a Japanese user and what fixed it for him was switching the language setting of Windows to english.

Let me know.

Best wishes,
Vic

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RE: crash before running - 12/20/2015 1:18:25 AM

manjai4853

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Joined: 12/1/2015
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I switched my Windows to English setting as you recommended. But the symptom is the same.

Other games I purchased from Steam(Case Blue, from Warsaw to Paris) works fine with no problem. Please let me know if there are any other way to diagnose it. Regards.

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RE: crash before running - 12/21/2015 7:52:35 AM

Vic

Posts: 8262
Joined: 5/17/2004
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I think it will be interesting to know this registry setting:
HKEY_CURRENT_USER\Control Panel\International\sPositiveSign

sPositiveSign should be completely empty.

Guess its worth a shot to change your language to Korean and then back to English once more. I think its the changing of the language that would reset the sPositiveSign.

If not I am working on public beta patch 1.02 and will try to fix the code as well to be more complient to whatever the Korean/Japanese windows versions need.

best wishes,
Vic

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RE: crash before running - 12/21/2015 11:26:05 AM

manjai4853

Posts: 6
Joined: 12/1/2015
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Last time, I only changed general language setting to English, and it didn't work. Today I changed both general language setting and data/time setting from Korean to English, then the problem solved

. It is temporary solution, though. It is difficult to work in the environment for normal job. I wish you can add patch for next update. Anyway thank you for your help. Regards.

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RE: crash before running - 12/21/2015 11:40:35 AM

Vic

Posts: 8262
Joined: 5/17/2004
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I made some changes in the upcoming v1.02 public beta. Especially for your case.
Once its posted on the forums (tonight or tommorow), why don't you give it a spin and see if the problem is still there?

Best wishes,
Vic

< Message edited by Vic -- 12/21/2015 12:41:24 PM >

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RE: crash before running - 12/22/2015 9:54:11 AM

manjai4853

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Joined: 12/1/2015
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I tested publlic beta v 1.02, but problem still remains. In English settting, loading time is almost half and worked fine. v 1.01 and New 1.02 beta took almost same time for loading and crashes with same message.

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RE: crash before running - 12/22/2015 11:08:08 AM

Vic

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Joined: 5/17/2004
Status: offline

quote:

ORIGINAL: manjai48

I tested publlic beta v 1.02, but problem still remains. In English settting, loading time is almost half and worked fine. v 1.01 and New 1.02 beta took almost same time for loading and crashes with same message.

I am really sorry you are having these issues. Its very hard for me to test since I do not have any Korean or Japanese Windows versions available for testing.

So just to be 100% clear... v1.02 has the same effect as v1.01 for you. It crashes in Korean language, but works in English?

Could you copy&patch the error with v1.02 , there might be a small difference in the error text that might me help solve this.

Best wishes,
Vic

< Message edited by Vic -- 12/22/2015 12:09:04 PM >

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RE: crash before running - 12/22/2015 11:44:57 AM

manjai4853

Posts: 6
Joined: 12/1/2015
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Yes, V1.02 has same effect as v1.01 as before. It crashes in Korean language Windows.
V1.01 and v1.02 works fine in English setting. I have to change both language selection and date/time format selection.
If you are using Windows 10, I think you can change language and date/time format into Korean or Japanese.
I attached new bug message. Some of the message are in Korean, so I translated the message using Google translation. It is encoded in utf-8.
I hope it may be a help for debugging. Best wishes.

Attachment (1)

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RE: crash before running - 12/22/2015 1:16:01 PM

Vic

Posts: 8262
Joined: 5/17/2004
Status: offline

Hi manjai,

Going to make you a new private build.

Hang in there.

And thanks for helping out to fix this issue.

Best wishes,
Vic

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RE: crash before running - 12/22/2015 1:42:47 PM

Vic

Posts: 8262
Joined: 5/17/2004
Status: offline

Hi,

I made you a special public beta patch v1.02B. Note the 'B'.

You can download it over here:
http://www.vrdesigns.nl/privatepatch/Barbarossa_Public_Beta_Patch_102b.zip

Let me know if this solves the issue for you.

Best wishes,
Vic

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Visit www.vrdesigns.net for the latest news, polls, screenshots and blogs on Shadow Empire, Decisive Campaigns and Advanced Tactics

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Post #: 11

RE: crash before running - 12/22/2015 10:34:54 PM

manjai4853

Posts: 6
Joined: 12/1/2015
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Yes. v1.02B is working in Korean Windows.

Thanks for your effort. Now I'll try other general game features.

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Post #: 12

RE: crash before running - 1/21/2016 7:01:44 PM

hyland

Posts: 9
Joined: 8/18/2014
Status: offline

manjai nim

Is your combat result detail button working well?

When I click that button, result window closed everytime and nothing happen.

I'm korean but impossible to leave korean in this forum (maybe single bit character system working here)

< Message edited by hyland -- 1/21/2016 8:08:24 PM >

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Post #: 13