Game Crash

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Game Crash

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Tech Support >> Game Crash

Page: [1]

Message

<< Older Topic Newer Topic >>

Game Crash - 6/27/2004 7:09:48 PM

foliveti

Posts: 371
Joined: 9/12/2002
From: Buffalo, NY
Status: offline

I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

_____________________________

Frank

Post #: 1

RE: Game Crash - 6/27/2004 7:14:31 PM

Mr.Frag

Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline

quote:

I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

It is specifically a sound problem. Update your sound drivers. Sound cards/Onboard sound is generally the weak spot on most machines. No need for more hardware, just need to fix what you have.

(in reply to foliveti)

Post #: 2

RE: Game Crash - 6/28/2004 3:54:34 AM

2Stepper

Posts: 948
Joined: 1/19/2003
From: North Burbs of Omaha
Status: offline

quote:

ORIGINAL: Mr.Frag

It is specifically a sound problem. Update your sound drivers. Sound cards/Onboard sound is generally the weak spot on most machines. No need for more hardware, just need to fix what you have.

Frag, can you give me a few details on the problem please? I haven't got the game yet of course, but I'm wondering about this difficulty. It sounds like DX conflicts of some sort but it's hard to say... I have an updated Audigy 2 soundboard but irregardless of that I was just wondering what this problem is specifically about.

_____________________________

"Send in the Infantry. Tanks cost money... the dead cost nothing..." :)

(in reply to Mr.Frag)

Post #: 3

RE: Game Crash - 6/28/2004 3:59:33 AM

Sonny

Posts: 2008
Joined: 4/3/2002
Status: offline

quote:

ORIGINAL: 2Stepper

quote:

ORIGINAL: Mr.Frag

It is specifically a sound problem. Update your sound drivers. Sound cards/Onboard sound is generally the weak spot on most machines. No need for more hardware, just need to fix what you have.

Frag, can you give me a few details on the problem please? I haven't got the game yet of course, but I'm wondering about this difficulty. It sounds like DX conflicts of some sort but it's hard to say... I have an updated Audigy 2 soundboard but irregardless of that I was just wondering what this problem is specifically about.

What driver do you have for your Audigy?

_____________________________

Quote from Snigbert -

"If you mess with the historical accuracy, you're going to have ahistorical outcomes."

"I'll say it again for Sonny's sake: If you mess with historical accuracy, you're going to have
ahistorical outcomes. "

(in reply to 2Stepper)

Post #: 4

RE: Game Crash - 6/28/2004 4:06:07 AM

2Stepper

Posts: 948
Joined: 1/19/2003
From: North Burbs of Omaha
Status: offline

quote:

ORIGINAL: Sonny

What driver do you have for your Audigy?

The Feb 04 version of the driver I believe but I'll have to check. I just updated it the other day.

EDIT: Yep, dated 23 Feb 04. I hadn't run DXDIAG yet to check everything, but all my other programs run like champs. I don't really expect this sound problem to crop up, but I thought it best to be prepared.

EDIT: Lastly, I did DXDIAG and it shows zero problems or conflicts... I should be good to go on my end. Least for this problem at any rate.

< Message edited by 2Stepper -- 6/27/2004 8:10:45 PM >

_____________________________

"Send in the Infantry. Tanks cost money... the dead cost nothing..." :)

(in reply to Sonny)

Post #: 5

RE: Game Crash - 6/28/2004 4:53:20 AM

Sonny

Posts: 2008
Joined: 4/3/2002
Status: offline

quote:

ORIGINAL: 2Stepper

quote:

ORIGINAL: Sonny

What driver do you have for your Audigy?

The Feb 04 version of the driver I believe but I'll have to check. I just updated it the other day.

EDIT: Yep, dated 23 Feb 04. I hadn't run DXDIAG yet to check everything, but all my other programs run like champs. I don't really expect this sound problem to crop up, but I thought it best to be prepared.

EDIT: Lastly, I did DXDIAG and it shows zero problems or conflicts... I should be good to go on my end. Least for this problem at any rate.

OK dummy me. I had updated the driver but not to the latest version. I now have the 2/23/04 driver - and it still crashes.

_____________________________

(in reply to 2Stepper)

Post #: 6

RE: Game Crash - 6/28/2004 4:58:05 AM

2Stepper

Posts: 948
Joined: 1/19/2003
From: North Burbs of Omaha
Status: offline

Did you run DXDiag? Knowning that you have no conflicts would ensure that you eliminate that possibility as the cause. I know I saw something in another crash thread about scenario 1 being a bit buggy. Not sure what causes it. Have you tried other scenarios or does it just CTD without you doing anything?

_____________________________

"Send in the Infantry. Tanks cost money... the dead cost nothing..." :)

(in reply to Sonny)

Post #: 7

RE: Game Crash - 6/28/2004 7:46:17 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Foliveti,

quote:

ORIGINAL: foliveti
I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

I believe this is being worked on and is the same sound problem reported on some other systems. If your drivers are completely up to date, then try playing with sound off for the time being until we can get this fixed and a patch uploaded. Sorry for the inconvenience.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to foliveti)

Post #: 8

RE: Game Crash - 6/28/2004 8:40:47 AM

ZOOMIE1980

Posts: 1284
Joined: 4/9/2004
Status: offline

quote:

ORIGINAL: Erik Rutins

Foliveti,

quote:

ORIGINAL: foliveti
I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

I believe this is being worked on and is the same sound problem reported on some other systems. If your drivers are completely up to date, then try playing with sound off for the time being until we can get this fixed and a patch uploaded. Sorry for the inconvenience.

Regards,

- Erik

Damned DirectX for a turn based wargame???? I can play all types of sound files, and certainly ANYTHING video that a turn base wargame could ever need to have. It just amazes me that this genre continues to try and use Direct X for anything when all it ever uses this stuff for are intro music and video??? DirectX also locks you people into WIN32. Yea that's what most people have today, but there are a lot MAC and Linux users out there, a hell of alot of Linux users are wargamers as well that have to come back to WIN32 just to play their games.

DirectX seems like a high price to pay for a genre that really has NO NEED WHATSOEVER to have to use this API for ANYTHING these games require. I have been railing against using DirectX for turn based wargames for YEARS. So you people have now bought a major bug for an API you don't even really need???? Amazing. Simply amazing. Who the hell makes these design decisions?

< Message edited by ZOOMIE1980 -- 6/28/2004 6:43:13 AM >

(in reply to Erik Rutins)

Post #: 9

RE: Game Crash - 6/28/2004 11:47:20 AM

freeboy

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline

I went the upgrade path..as advised.. just in case when I order this game....I am currently using an older direct x driver.. Next from microsofts own download.. the install failed do too the driver not being signed to work with windows xp home.. ggcb( good grief charlie brown) if ever there was a case of a very successful company succeeding inspite of themselves it is ms...

(in reply to ZOOMIE1980)

Post #: 10

RE: Game Crash - 6/28/2004 11:49:50 AM

freeboy

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline

I hope matrix doesn't make us wait any longer for this game that "..exceipt for a sound issue has been done for weeks.." per the testers
I could wait for a patch but since it is gold already hope to dd sooner rather than later...

(in reply to freeboy)

Post #: 11

RE: Game Crash - 6/28/2004 12:31:57 PM

Bane

Posts: 132
Joined: 4/18/2004
From: Honolulu, HI
Status: offline

worst case is that you don't have sound until the patch comes out, but the game is still playable

_____________________________

Second to the Last Samurai...

"What do you think Abraham Lincoln would be doing if he were alive today? (1) Writing his memoirs of the Civil War. (2) Advising the President. (3) Desperately clawing at the inside of his coffin."

(in reply to freeboy)

Post #: 12

RE: Game Crash - 6/28/2004 12:40:30 PM

freeboy

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline

worse case is they stop the release and make us wait longer grrrr

(in reply to Bane)

Post #: 13

RE: Game Crash - 6/28/2004 12:45:36 PM

Bane

Posts: 132
Joined: 4/18/2004
From: Honolulu, HI
Status: offline

quote:

ORIGINAL: freeboy

worse case is they stop the release and make us wait longer grrrr

Actually worst case is that we get hit by a plantet killer asteriod...so anything less than that isn't so bad when putting things in perspective...

_____________________________

(in reply to freeboy)

Post #: 14

RE: Game Crash - 6/28/2004 12:50:41 PM

freeboy

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline

or.. worse case is the green men come and make us their slaves eewww

(in reply to Bane)

Post #: 15

RE: Game Crash - 6/28/2004 3:20:56 PM

Sonny

Posts: 2008
Joined: 4/3/2002
Status: offline

quote:

ORIGINAL: 2Stepper

Did you run DXDiag? Knowning that you have no conflicts would ensure that you eliminate that possibility as the cause. I know I saw something in another crash thread about scenario 1 being a bit buggy. Not sure what causes it. Have you tried other scenarios or does it just CTD without you doing anything?

Yeah, there wer no conflicts. Maybe it is a DX problem. The box says you gotta hace DirectX 8.

_____________________________

(in reply to 2Stepper)

Post #: 16

RE: Game Crash - 6/28/2004 4:09:57 PM

2Stepper

Posts: 948
Joined: 1/19/2003
From: North Burbs of Omaha
Status: offline

quote:

ORIGINAL: Sonny

Yeah, there wer no conflicts. Maybe it is a DX problem. The box says you gotta hace DirectX 8.

That's just for the game. Windows needs DX 9. Get it if you don't already have it.

< Message edited by 2Stepper -- 6/28/2004 8:09:26 AM >

_____________________________

"Send in the Infantry. Tanks cost money... the dead cost nothing..." :)

(in reply to Sonny)

Post #: 17

RE: Game Crash - 6/28/2004 4:42:33 PM

Sonny

Posts: 2008
Joined: 4/3/2002
Status: offline

quote:

ORIGINAL: 2Stepper

quote:

ORIGINAL: Sonny

Yeah, there wer no conflicts. Maybe it is a DX problem. The box says you gotta hace DirectX 8.

That's just for the game. Windows needs DX 9. Get it if you don't already have it.

Already got it. version b I think.

_____________________________

(in reply to 2Stepper)

Post #: 18

RE: Game Crash - 6/29/2004 5:31:39 AM

byron13

Posts: 1589
Joined: 7/27/2001
Status: offline

quote:

ORIGINAL: Bane

quote:

ORIGINAL: freeboy

worse case is they stop the release and make us wait longer grrrr

Actually worst case is that we get hit by a plantet killer asteriod...so anything less than that isn't so bad when putting things in perspective...

You all just don't think big enough. A worserer case scenario is getting hit by TWO planet killer asteroids, both of which carry little green men that make you play only FPS's all day long as slaves.

And putting it into perspective, I haven't been waiting for a killer asteroid for the past 3 years. If I had been waiting on a killer asteroid for 3 years and it was within a day or two of hitting but then I find out it may not hit right away because of driver or DX problems - then . . . well, I don't know. But that puts it in perspective.

(in reply to Bane)

Post #: 19

RE: Game Crash - 7/2/2004 7:05:52 AM

Arnir

Posts: 482
Joined: 10/12/2002
From: Alberta. In Texas.
Status: offline

Okay, I also have the sound bug. If I rename the sound to nosound the games plays fine, sans sound obviously. Otherwise it CTDs whenever a combat sound is accessed. I have updated my sound drivers as much as I can. I have a Philips Sonic Edge 5.1.

What info do y'all need? Should I put up my directx Diagnostic info or what? Just let me know.

Thanks.

BTW, I changed my acceleration level for my sound card from high to none and all stops in between, but no joy.

Thanks again.

Okay, I found the other thread about crashing to desktop in combat. Sent my dxdiag file to support@matrixgames.com or whatever the link was.

Thanks again, again.

< Message edited by Arnir -- 7/1/2004 11:25:09 PM >

_____________________________

(in reply to byron13)

Post #: 20

RE: Game Crash - 7/2/2004 7:16:46 AM

steverodgers801OLD

Posts: 16
Joined: 7/2/2004
Status: offline

I am playing wir and it wwont let me transfer units into france I do rail trans and when I go to the unit it wont let me select it just freezes up

(in reply to foliveti)

Post #: 21

RE: Game Crash - 7/2/2004 7:23:06 AM

Zorfwaddle

Posts: 263
Joined: 3/16/2001
From: Pensacola, FL
Status: offline

I think you stepped into the wrong forum. This is the one you want...

http://www.matrixgames.com/forums/tt.asp?forumid=12

Regards,

_____________________________

"AK-47. When you absolutely, positively got to kill every m****rf****r in the room. Accept no substitutes." Ordell Robbie - "Jackie Brown"

(in reply to steverodgers801OLD)

Post #: 22

RE: Game Crash - 7/2/2004 2:56:19 PM

Sonny

Posts: 2008
Joined: 4/3/2002
Status: offline

quote:

ORIGINAL: steverodgers801

I am playing wir and it wwont let me transfer units into france I do rail trans and when I go to the unit it wont let me select it just freezes up

Got all excited there for a moment - thought WitP had a Europe add-on pack. Was going to try and download it.

_____________________________

(in reply to steverodgers801OLD)

Post #: 23

RE: Game Crash - 7/2/2004 5:37:00 PM

Grotius

Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline

I've reported my sound bug via e-mail to support@matrixgames.com, and I attached a copy of my dxdiag.txt file. I can upload it here too if Matrix wishes.

FYI, I have a P4/3G running Windows XP Home, ATI 9800 Pro 128, IntelD856PERL motherboard with onboard Soundmax sound (and up-to-date drivers), 2G RAM.

Any prognosis on when this will be fixed? Sound adds a lot to the game.

(in reply to Sonny)

Post #: 24

Page: [1]

All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Tech Support >> Game Crash

Page: [1]