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HELP WANTED FROM OVERSEAS....

 
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HELP WANTED FROM OVERSEAS.... - 9/17/2005 1:09:10 PM   
pomakli

 

Posts: 29
Joined: 9/16/2005
Status: offline 		Hello!

I am living in Germany. Yesterday I got the game.

Our system as follows:
Pentium 4
Windows XP Home version for Germany

We installed Microsoft Media Player 10 and Direct X 9C.

My problem is the same like "Gogame" has described it:

"I loaded the game. I get the first Gamemenu screen, and click the play Julius Caesar. The game starts with the music playing and then trys to load the first screen with the game menu, but it shows the secreen for a few seconds and then goes black - then shows the screen for a few seconds and then goes black, and keeps repeating this without loading. I have attached the log entry. "

The only difference is, that I didn't attached the log entry, because I don't know, how to do it....

PLEASE HELP ME.....



Pomakli
Post #: 1
Log file.. - 9/17/2005 10:49:19 PM   
pomakli

 

Posts: 29
Joined: 9/16/2005
Status: offline 		Hello!

I wrote the messages and find out the log file.

It's here:
17.09.2005 21:09:55: ******************** New Game *******************
17.09.2005 21:09:55: Current Directory: C:\Matrix Games\Julius Caesar
17.09.2005 21:09:55: OS Version: Microsoft Windows NT 5.1.2600.0
17.09.2005 21:09:55: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
17.09.2005 21:09:55: Assembly Name: TSJC, Version=1.1.0.26679, Culture=neutral, PublicKeyToken=null
17.09.2005 21:10:01: Assembly Name: Lib, Version=1.1.0.26677, Culture=neutral, PublicKeyToken=null
17.09.2005 21:10:01: Graphics format: R5G6B5
17.09.2005 21:10:01: DeviceIdentifier: d7b71ee2-0a26-11cf-a46b-786fa3c2cb35
WhqlLevel: 0
Revision: 1
SubSystemId: 1332875266
DeviceId: 18790
VendorId: 4098
DriverVersion: 6.13.10.6166
DeviceName: \\.\DISPLAY1
Description: ALL-IN-WONDER 9000 Series
DriverName: ati2dvag.dll

17.09.2005 21:10:01: Manager Adapter value: 0
17.09.2005 21:10:03: Create device.

17.09.2005 21:10:03: HardwareVertexProcessing
17.09.2005 21:10:03: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 75
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: R5G6B5
BackBufferHeight: 768
BackBufferWidth: 1024
ForceNoMultiThreadedFlag: False

17.09.2005 21:10:03: Create Flags: HardwareVertexProcessing
17.09.2005 21:10:03: Device Type: Hardware
17.09.2005 21:10:50: Begin Device Resize:
17.09.2005 21:10:51: Begin Device Resize:
17.09.2005 21:10:51: Graphics format: R5G6B5
17.09.2005 21:10:51: Trying reset
17.09.2005 21:10:51: Device Reset
17.09.2005 21:12:47: Begin Device Resize:
17.09.2005 21:12:47: Begin Device Resize:
17.09.2005 21:12:47: Graphics format: R5G6B5
17.09.2005 21:12:47: Trying reset
17.09.2005 21:12:47: Device Reset
17.09.2005 21:23:15: ******************** New Game *******************
17.09.2005 21:23:15: Current Directory: C:\Matrix Games\Julius Caesar
17.09.2005 21:23:15: OS Version: Microsoft Windows NT 5.1.2600.0
17.09.2005 21:23:15: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
17.09.2005 21:23:15: Assembly Name: TSJC, Version=1.1.0.26679, Culture=neutral, PublicKeyToken=null
17.09.2005 21:23:27: Assembly Name: Lib, Version=1.1.0.26677, Culture=neutral, PublicKeyToken=null
17.09.2005 21:23:27: Graphics format: R5G6B5
17.09.2005 21:23:27: DeviceIdentifier: d7b71ee2-0a26-11cf-a46b-786fa3c2cb35
WhqlLevel: 0
Revision: 1
SubSystemId: 1332875266
DeviceId: 18790
VendorId: 4098
DriverVersion: 6.13.10.6166
DeviceName: \\.\DISPLAY1
Description: ALL-IN-WONDER 9000 Series
DriverName: ati2dvag.dll

17.09.2005 21:23:27: Manager Adapter value: 0
17.09.2005 21:23:29: Create device.

17.09.2005 21:23:29: HardwareVertexProcessing
17.09.2005 21:23:29: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 85
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: R5G6B5
BackBufferHeight: 768
BackBufferWidth: 1024
ForceNoMultiThreadedFlag: False

17.09.2005 21:23:29: Create Flags: HardwareVertexProcessing
17.09.2005 21:23:29: Device Type: Hardware
17.09.2005 21:27:59: Begin Device Resize:
17.09.2005 21:27:59: Begin Device Resize:
17.09.2005 21:27:59: Graphics format: R5G6B5
17.09.2005 21:27:59: Trying reset
17.09.2005 21:28:00: Device Reset
17.09.2005 21:41:29: ******************** New Game *******************
17.09.2005 21:41:29: Current Directory: C:\Matrix Games\Julius Caesar
17.09.2005 21:41:29: OS Version: Microsoft Windows NT 5.1.2600.0
17.09.2005 21:41:29: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
17.09.2005 21:41:29: Assembly Name: TSJC, Version=1.1.0.26679, Culture=neutral, PublicKeyToken=null
17.09.2005 21:41:47: Assembly Name: Lib, Version=1.1.0.26677, Culture=neutral, PublicKeyToken=null
17.09.2005 21:41:47: Graphics format: R5G6B5
17.09.2005 21:41:47: DeviceIdentifier: d7b71ee2-0a26-11cf-a46b-786fa3c2cb35
WhqlLevel: 0
Revision: 1
SubSystemId: 1332875266
DeviceId: 18790
VendorId: 4098
DriverVersion: 6.13.10.6166
DeviceName: \\.\DISPLAY1
Description: ALL-IN-WONDER 9000 Series
DriverName: ati2dvag.dll

17.09.2005 21:41:47: Manager Adapter value: 0
17.09.2005 21:41:49: Create device.

17.09.2005 21:41:49: HardwareVertexProcessing
17.09.2005 21:41:49: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: R5G6B5
BackBufferHeight: 768
BackBufferWidth: 1024
ForceNoMultiThreadedFlag: False

17.09.2005 21:41:49: Create Flags: HardwareVertexProcessing
17.09.2005 21:41:49: Device Type: Hardware
17.09.2005 21:42:47: Begin Device Resize:
17.09.2005 21:42:47: Begin Device Resize:
17.09.2005 21:42:47: Graphics format: R5G6B5
17.09.2005 21:42:47: Trying reset
17.09.2005 21:42:48: Device Reset


I hope it will help you

and me...

Thanks a lot...



Pomakli

(in reply to pomakli)
Post #: 2
RE: HELP WANTED FROM OVERSEAS.... - 9/18/2005 5:01:51 AM   
Deride


Posts: 488
Joined: 6/21/2004
From: Dallas, TX
Status: offline 		pomakli,

Sorry to see you having problems. Looking at the log file, nothing seems to jump out as an error. I suggest that you make sure you have the latest video card drivers for your system. If you send us a DxDiag file, we can double check to make sure that is the case.

To create a DxDiag file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

You can post the log file on the forums here or email them to support@koiosworks.com.

Thanks,
Deride

(in reply to pomakli)
Post #: 3
RE: HELP WANTED FROM OVERSEAS.... - 9/18/2005 8:30:02 AM   
pomakli

 

Posts: 29
Joined: 9/16/2005
Status: offline 		Dear Deride,

thank you for your answer! We sent the information about the DxDiag to the emailadress...

so we hope this are the rigth ones



Greetings pomakli

(in reply to Deride)
Post #: 4
RE: HELP WANTED FROM OVERSEAS.... - 9/18/2005 7:57:23 PM   
Deride


Posts: 488
Joined: 6/21/2004
From: Dallas, TX
Status: offline 		pomakli,

I received the DxDiag file, and I saw that your driver is about 3 years out of date. If you go to the following URL, you can download the latest Catlyst drivers:

https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=27

Please download, install those and try the game again. Please let me know if that solves any issues...
Deride

< Message edited by Deride -- 9/18/2005 7:58:05 PM >

(in reply to pomakli)
Post #: 5
RE: HELP WANTED FROM OVERSEAS.... - 9/18/2005 9:43:15 PM   
pomakli

 

Posts: 29
Joined: 9/16/2005
Status: offline 		IT WORKS



Thank you so much for your support...!

I instaled it and it works...!!

Great

Best wishes from munich to dallas


(in reply to Deride)
Post #: 6
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