Double billed for shipping

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All Forums >> [General] >> Unofficial Tech Support By Gamers for Gamers >> Double billed for shipping

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Double billed for shipping - 7/28/2008 12:08:59 PM

HansBolter

Posts: 7704
Joined: 7/6/2006
From: United States
Status: offline

I orderd Kharkov: Disaster on the Donets last friday.

This morning I noticed an extra billing on my card statement.

The purchase cost, including the $9.95 for shipping was $73.93.

An item identified as a digital river charge in the amount of $73.93 appeared on my card and then an additional charge of $9.95 was applied identifed as "www.myord."

I made no other purchases with the card that could explain the additional $9.95.

Pleaae review your billing and explain the additional charge applied to my card.

Post #: 1

RE: Double billed for shipping - 7/28/2008 12:15:29 PM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline

quote:

ORIGINAL: HansBolter
Pleaae review your billing and explain the additional charge applied to my card.

Hi Merrill,

Wrong forum for this - send a mail to support@matrixgames.com or pm Erik Rutins

Greetz,

Eddy Sterckx

(in reply to HansBolter)

Post #: 2

RE: Double billed for shipping - 7/28/2008 1:41:09 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

This is not the place for official support. Please e-mail support@matrixgames.com and copy me on this at erikr@matrixgames.com. We'll need your order info as well in order to sort this out. Apologies for the inconvenience.

_____________________________

Erik Rutins
CEO, Matrix Games LLC