Can't download game from members area...

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Can't download game from members area...

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Current Games From Matrix.] >> [World War II] >> WW2: Time of Wrath >> Can't download game from members area...

Page: [1]

Message

<< Older Topic Newer Topic >>

Can't download game from members area... - 10/19/2010 4:33:42 PM

Knavery

Posts: 286
Joined: 3/11/2005
Status: offline

Hey guys,
How come I can't download the game from the members area? I paid for this service when I purchased the game. All that's available are the updates. Thanks!

_____________________________

Windows 7 Home Premium (x64)
3.4 gigahertz AMD Phenom 965 Quad Core
NVIDIA GeForce GTX 460 1024Meg
4GB RAM

Post #: 1

I own 7 games from Matrix and can't access the member a... - 10/19/2010 6:51:30 PM

JRB823

Posts: 17
Joined: 10/12/2010
Status: offline

Good luck getting a reply Knavery.

I can't even access my members account any more, and I am waiting for someone/anyone in Matrix to provide me with my access back to allow me to download the games and updates. I also paid for this service then had a hard disk crash. I get a page exception when I request my password. I am not even sure my login exists at Matrix anymore.

There is ZERO technical or customer support apparently with Matrix. The closest that you have here is the Gamer on Gamer Tech Support. To send an email requiesting support, you need to request it through your members account, a catch-22 situation. The Live Support chat didn't reply for 2 days (left the PC on the entire time waiting..). I am not the only one needing some resolution. Check my thread out in the so-called Tech support area, there are several people with access problems.

(in reply to Knavery)

Post #: 2

RE: I own 7 games from Matrix and can't access the memb... - 10/19/2010 6:58:16 PM

Terminus

Posts: 41459
Joined: 4/23/2005
From: Denmark
Status: offline

That is exactly ZERO percent true. Send Erik Rutins an email.

_____________________________

We are all dreams of the Giant Space Butterfly.

(in reply to JRB823)

Post #: 3

RE: I own 7 games from Matrix and can't access the memb... - 10/19/2010 7:56:18 PM

NefariousKoel

Posts: 2930
Joined: 7/23/2002
From: Murderous Missouri Scum
Status: offline

quote:

ORIGINAL: JRB823

Good luck getting a reply Knavery.

I can't even access my members account any more, and I am waiting for someone/anyone in Matrix to provide me with my access back to allow me to download the games and updates. I also paid for this service then had a hard disk crash. I get a page exception when I request my password. I am not even sure my login exists at Matrix anymore.

There is ZERO technical or customer support apparently with Matrix. The closest that you have here is the Gamer on Gamer Tech Support. To send an email requiesting support, you need to request it through your members account, a catch-22 situation. The Live Support chat didn't reply for 2 days (left the PC on the entire time waiting..). I am not the only one needing some resolution. Check my thread out in the so-called Tech support area, there are several people with access problems.

JRB, I don't know why everything has been the end of the world for you lately but if you guys contact Erik he always gets things straightened out.

Chill.