Serial number generates error. Used to work.

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Serial number generates error. Used to work.

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's World at War: A World Divided >> Serial number generates error. Used to work.

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Serial number generates error. Used to work. - 5/7/2015 8:49:01 PM

farflamex

Posts: 71
Joined: 7/23/2009
Status: offline

I have the game installed from a couple of years ago. I decided to have a play today (it was working fine last time I played) but now it says that the serial number is wrong. The serial number is registered and was correct before. I emailed support but they say that since I bought it many years ago (about 5 or 6 years I reckon) they can't help.

What can I do? I know my serial number, so can I put it into a file somewhere to get the game working again?

Post #: 1

RE: Serial number generates error. Used to work. - 5/7/2015 11:04:45 PM

rjh1971

Posts: 4919
Joined: 12/13/2005
From: Madrid, Spain
Status: offline

Why don't you try making a new install, if the serial is the right you shouldn't have any problems, then update to the latest patch. I had Conflict of Heroes on my hard drive for a long time without playing it and when I decided to give another try the game somehow was corrupted, applying the latest patch fixed the issue, so try a new install of A World Divided it may work as silly as it may sound.

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Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to farflamex)

Post #: 2

RE: Serial number generates error. Used to work. - 5/8/2015 1:39:58 AM

farflamex

Posts: 71
Joined: 7/23/2009
Status: offline

Thanks. I thought about that too, so I asked if they could send me a new download link for a new install or if there's some way to update the serial number, but they say that because it's such an old game, they can't give me a download link. So I need to know how to get the link or how to update the serial number. Not sure who to ask since customer support don't seem to know.

(in reply to rjh1971)

Post #: 3

RE: Serial number generates error. Used to work. - 5/9/2015 8:08:30 AM

rjh1971

Posts: 4919
Joined: 12/13/2005
From: Madrid, Spain
Status: offline

I sent you, an email did you read it?

_____________________________

GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to farflamex)

Post #: 4

RE: Serial number generates error. Used to work. - 5/9/2015 5:25:56 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Hi Farflame,

Have you opened a ticket in our helpdesk or have you contacted us at support[at]slitherine.co.uk?

We can provide new download links, we find the order. For that we usually need toe order reference number or the email address you have used to place the order.

(in reply to rjh1971)

Post #: 5