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Plimus not cooperating...

 
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Plimus not cooperating... - 1/31/2012 5:31:11 PM   
rmielech

 

Posts: 98
Joined: 10/9/2004
Status: offline 		Can't get through to buy the new release.
Post #: 1
RE: Plimus not cooperating... - 1/31/2012 5:52:12 PM   
Andrew Loveridge


Posts: 606
Joined: 7/20/2009
Status: offline 		Could you explain in more detail what is happening?  What errors are occurring, and any messages you are receiving? 

_____________________________


(in reply to rmielech)
Post #: 2
RE: Plimus not cooperating... - 1/31/2012 5:57:04 PM   
rmielech

 

Posts: 98
Joined: 10/9/2004
Status: offline 		Firefox can't establish a connection to the server at plimus.matrixgames.com.

This is after trying to pay with Paypal.

(in reply to Andrew Loveridge)
Post #: 3
RE: Plimus not cooperating... - 1/31/2012 6:22:05 PM   
Andrew Loveridge


Posts: 606
Joined: 7/20/2009
Status: offline 		We are looking into this, if you are able to use a different payment method, please try that.



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(in reply to rmielech)
Post #: 4
RE: Plimus not cooperating... - 1/31/2012 6:46:27 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Can you please contact me with your e-mail address and we will follow-up to investigate this further. You can reach me at erikr@matrixgames.com.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Andrew Loveridge)
Post #: 5
RE: Plimus not cooperating... - 1/31/2012 7:21:23 PM   
rmielech

 

Posts: 98
Joined: 10/9/2004
Status: offline 		Credit card works but Paypal doesn't.

(in reply to Erik Rutins)
Post #: 6
RE: Plimus not cooperating... - 1/31/2012 7:51:08 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Today, I've bought DLC42 with Paypal. No issues.

(in reply to rmielech)
Post #: 7
RE: Plimus not cooperating... - 1/31/2012 8:24:28 PM   
rmielech

 

Posts: 98
Joined: 10/9/2004
Status: offline
quote:

ORIGINAL: VPaulus

Today, I've bought DLC42 with Paypal. No issues.


I don't think Paypal is a one size fits all everywhere. You can have some local or regional problems depending on the chain of connection. I wasn't doing anything different than I've done successfully many other times trying to buy through them.

(in reply to VPaulus)
Post #: 8
RE: Plimus not cooperating... - 1/31/2012 8:50:53 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Sure.

(in reply to rmielech)
Post #: 9
RE: Plimus not cooperating... - 2/1/2012 2:45:25 PM   
Von Hob

 

Posts: 3
Joined: 2/1/2012
Status: offline 		I'm a real fan of the series, but unable to buy the downloads as Plimus have rejected my credit card - "Inconsistent contact / billing info" with no explanation. All the details are correct. Tried to order 39,40,41,&42 with Phone payment, Plimus couldn't find the order either.

Guys, you need to give Plimus a good kick as it shouldn't be this difficult to spend money online these days.

I've tried, credit card, phone, not got a paypal account. Any suggestions how to pay?

(in reply to rmielech)
Post #: 10
RE: Plimus not cooperating... - 2/1/2012 3:17:44 PM   
floyd17

 

Posts: 91
Joined: 12/22/2001
From: Ellicott, Colorado
Status: offline 		I purchased Panzer Corps Grand Campaign 42 - Physical with free download. Plimus charged my credit card but would not allowa download. I have notified help desk, but this the second time that this company (Plimus) has done this. The first time was with Panzer Corps Grand Campaign 41.

(in reply to Von Hob)
Post #: 11
RE: Plimus not cooperating... - 2/1/2012 3:20:21 PM   
Von Hob

 

Posts: 3
Joined: 2/1/2012
Status: offline 		I suspect that the issue is something to do with me being in the UK and not the USA. I've got another order #3 waiting for approval from Plimus now, will let you know how I get on!

I really wanted to play this tonight, but it's not looking too likely.

(in reply to floyd17)
Post #: 12
RE: Plimus not cooperating... - 2/1/2012 3:37:38 PM   
Von Hob

 

Posts: 3
Joined: 2/1/2012
Status: offline 		Just got a call from the guy at Plimus, so apart from an embarrasing enquiry as to my age (45!), I'm downloading now and off to Poland tonight to meat the locals in my Panzer.

See you all there.

(in reply to Von Hob)
Post #: 13
RE: Plimus not cooperating... - 2/2/2012 10:25:00 AM   
leorej

 

Posts: 2
Joined: 2/2/2012
Status: offline 		Hi,

Leore from Plimus here.

Sorry to hear you're having issues with your download links.

Can you email me directly at leorej@plimus.com, so I can help resolve this?

If you can send me your Order ID, it would be great.

Thanks,
Leore

(in reply to Von Hob)
Post #: 14
RE: Plimus not cooperating... - 2/2/2012 1:09:22 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		In case anyone was wondering, yes this is Leore from Plimus so dont be concerned it is a phising message.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to leorej)
Post #: 15
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