Crashing to blue screen

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All Forums >> [Current Games From Matrix.] >> [World War I] >> Commander - The Great War >> Tech Support >> Crashing to blue screen

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Crashing to blue screen - 11/17/2012 3:18:28 AM

burschman

Posts: 3
Joined: 11/17/2012
Status: offline

Purchased the game this evening. Download and install seemed to go correctly. When I went to start game, it crashed to blue screen (Page Fault in Nonpaged Area). I installed the Open GL and Visual C++ 2008 as instructed and referenced in the other posts in the technical support section of the forum. I de-checked run the intro and full screen, it crashed again (after running the intro video anyway). I uninstalled the whole program, downloaded it again and re-installed. Same blue screen data. My ctgw.log file is empty nothing in it. I checked and my drivers are up to date. Any assistance would be welcome.

Post #: 1

RE: Crashing to blue screen - 11/17/2012 1:21:42 PM

Myrddraal

Posts: 335
Joined: 11/13/2012
Status: offline

Hi burschman, that sounds like a pretty dramatic error... never seen anything like it. Nonetheless, I'm sure we can get you up and running. Could you upload a dxdiag report so that we know the specs of the machine you're using?

(in reply to burschman)

Post #: 2

RE: Crashing to blue screen - 11/17/2012 2:03:09 PM

burschman

Posts: 3
Joined: 11/17/2012
Status: offline

Thanks for the help. Attached is the dxdiag file you requested.

Attachment (1)

(in reply to Myrddraal)

Post #: 3

RE: Crashing to blue screen - 11/17/2012 3:05:43 PM

hadberz

Posts: 1629
Joined: 5/11/2000
From: Moncks Corner, SC
Status: offline

burschman, do you know what kind of ram you have? When I build my computer about a year ago I would get this error all the time, "Page Fault in Nonpaged Area". I have 16GB memory it turned out my memory was undervolted. One way to know for sure is to run memorytest If there is an problem with the ram this program will find it. It's likely CTGW is accessing the bad part of ram which causes the crash.

(in reply to burschman)

Post #: 4

RE: Crashing to blue screen - 11/18/2012 3:53:11 PM

burschman

Posts: 3
Joined: 11/17/2012
Status: offline

I ran the memory test as you suggested. It found no faults or errors. So, it doesn't appear to be that. Other games I have on hard drive seem to be working. What is next to try?

(in reply to hadberz)

Post #: 5

RE: Crashing to blue screen - 11/18/2012 8:30:47 PM

hadberz

Posts: 1629
Joined: 5/11/2000
From: Moncks Corner, SC
Status: offline

I guess you could try reinstalling your video drivers and see if that helps, but normally this is a memory problem.

(in reply to burschman)

Post #: 6

RE: Crashing to blue screen - 11/18/2012 9:19:09 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Drivers and Apps conflicts are prone to BSD.
And Creative sound cards.... don't help much.