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Investigating Multi-player Issues - 10/1/2014 3:45:41 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		We are in the process of investigating any possible multi-player issues with Gateway to Caen. If you are experiencing connection problems or crashes, you can help by providing the following information:

1) What problem(s) are you seeing?

2) What operating system are you running and are you and your opponent both playing with the 1.01 patch?

3) Are any mods in use by either player?

4) Where does the problem occur? At the lobby? When first exchanging data after connecting to your opponent? At the end of a battle? Other?

5) If the game crashes or loses connection after a battle, does the saved game file get updated with your last battle progress?

Thanks for any information you can provide,

Steve
Post #: 1
RE: Investigating Multi-player Issues - 10/2/2014 4:12:47 PM   
rmdesantis


Posts: 130
Joined: 2/25/2007
Status: offline 		We have had very bad experiences with multiplayer.

He is running Windows 7. I (typically the host) run Win 8.1

We are both running 1.01 with no mods

I have port 1944 open for direct connection as host - but I think in more than 100 attempts at connection, we've been direct perhaps three times. The program seems to default to the Lobby

When entering the lobby, we can see each other in the list on the left side of the screen. The center part of the screen takes much longer to populate

As host, I will send a host notice to him. He will accept and join. During this time, I see a 'connecting to your opponent'. What he sees is "Close Combat Error: XX has asked you to join a game".
No idea why the dialog box says "close combat error".

After he joins, we spend about 10 seconds with the 'connecting to opponent' message. I, as host see a message along the lines of 'unknown close combat error'. I don't recall what he sees.


Hope this helps

Mike

(in reply to SteveMcClaire)
Post #: 2
RE: Investigating Multi-player Issues - 10/17/2014 6:54:52 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Well, finally been able to play a few rounds H2H. Here are my experiences:
Single battle:
first battle : St. Mauvieu : no errors.
Second battle: St. Mauvieu : game freeze after a few minutes and close combat executable stopped responding.
Third battle: St. Mauvieu : no errors.
Other single battles: no errors. No airstrikes used.

Tonight with the same opponent: 3 attempts to play an operation: "Frundsberg Attacks".
First try: game crash at allied airstrike
Second try: game crash at allied airstrike
Third try: game freeze at seemingly random moment. 22 Minutes into the game. No airstrikes used.
Games are not saved.
I got screenshots if you can use them.
We gave up after the 3rd time.

Technical data:
Both players using version 1.01 and Windows 7.

Fix this please.


_____________________________

CC hobbyist, creator of mods.

(in reply to rmdesantis)
Post #: 3
RE: Investigating Multi-player Issues - 10/17/2014 8:18:55 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Ok, tried again tonight. First battle (Gavrus) went okay this time. We are not using the airstrikes again. Second battle at map Hill 113 we got a freeze after I hit the truce button. The freeze came only after a few minutes though. My opponent did not hit the truce button.

_____________________________

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Post #: 4
RE: Investigating Multi-player Issues - 10/17/2014 8:24:16 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		That means, after 5 attempts at playing a multiplayer operation, we only managed to finish one battle.

_____________________________

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(in reply to prjw73)
Post #: 5
RE: Investigating Multi-player Issues - 10/17/2014 8:37:29 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Another issue I experienced in the lobby. When inviting another player to host a game it froze because there came no response from the other player. Turned out that he had just started a game with another player. In those instances there should be a 'cancel' button in order to return to the lobby.
In another instance the screen froze until the other player declined. Again, a 'cancel' button would be very useful here.

_____________________________

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Post #: 6
RE: Investigating Multi-player Issues - 10/18/2014 12:08:31 AM   
WoT

 

Posts: 83
Joined: 11/21/2012
Status: offline 		from another forum

@Pete: Well, I had pointed out the issues 100 times. Apart from the inherent game-breaking bugs, the recent problems were due to server issues (I am assuming they should have been fixed by now.)

Even then, I don't have the motivation to test their game for them anymore. They should have hired a proper QA team for the multiplayer, back when they were developing the damn thing. This game deserves better than this.

(in reply to prjw73)
Post #: 7
RE: Investigating Multi-player Issues - 10/18/2014 7:26:11 AM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		What I think should be investigated by Matrix is why this version is so bad compared to an original version like CC4.

_____________________________

CC hobbyist, creator of mods.

(in reply to WoT)
Post #: 8
RE: Investigating Multi-player Issues - 10/18/2014 11:33:08 AM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Ok, another issue: Returning from a single player battle and going into the multiplayer lobby I got this message : "Unknown Command failed. Your IP address has been locked out for 10 minutes." Hitting the "Ok" button then pops up a new message, asking me for my serial number. Really?!
Does this game not come with cool features?

_____________________________

CC hobbyist, creator of mods.

(in reply to prjw73)
Post #: 9
RE: Investigating Multi-player Issues - 10/18/2014 2:40:18 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		New game against new opponent: gamecrash after opponent offered truce. In a previous battle this happened too. The player offering the truce is disconnected. First a game freeze occurs and after that it may take several minutes before the game actually aborts.

_____________________________

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Post #: 10
RE: Investigating Multi-player Issues - 10/18/2014 3:00:56 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Worth mentioning is that in that game (scenario Rumble) an allied airstrike didnot cause a crash. It also didnot cause damage to any vehicle, that explains why.
Second attempt at scenario "Rumble" against same opponent: game crash 30 seconds into the game. The only notable thing happening on my side is a Churchill crushing a stone fence.
Sofar , in 2 days and 8 attempts I have been able to finish just 1 battle.

_____________________________

CC hobbyist, creator of mods.

(in reply to prjw73)
Post #: 11
RE: Investigating Multi-player Issues - 10/18/2014 5:24:46 PM   
PztCrackwise

 

Posts: 50
Joined: 6/7/2014
Status: offline 		@Pete: if you check previous multiplayer bug reports on this forum for the version 1.0, you will see several issues being mentioned repeatedly. I will list them here briefly for you:

1) The "Truce" is bugged. Offering truce increases the crash risk at the end of the battle drastically. Moreover, if you offer truce and then withdraw it, it means a 100% crash at the end of the battle.

2) Using in-game air support has a very high chance of crashing the game. In all my instances, it happened when the airstrike had destroyed tanks, but it is fine if it doesn't kill any tanks. Can you confirm this?

3) With version 1.0 there were also occasional (but less frequent) crashes, which I again remember happening exactly the moment when a tank is destroyed (by another tank or ATG etc.). Can you also confirm this?

The patch 1.01 was supposed to fix these issues but it seems it is not the case. The funny thing is as you have mentioned, these issues were not there in the original CC5. It had random "end of battle" crashes, but the truce and airstrikes worked properly and did not crash the game. It also had very rare in-game (in the middle of the battle I mean) crashes, unlike GtC.

@Developers: You should probably check what you have changed from CC5 to GtC in this regard to be able to identify the reasons of the crashes.

< Message edited by PztCrackwise -- 10/18/2014 6:29:55 PM >

(in reply to prjw73)
Post #: 12
RE: Investigating Multi-player Issues - 10/18/2014 5:58:49 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		I have read about the bugs before but I never fully appreciated the extent of the problems until I started playing multiplayer this game. Never played version 1.0 H2H so can not compare.
2) You'd think that destroying vehicles in an airstrikes causes the crash. HOWEVER, in both instances the game crashed before the tank actually blew up(or rather : graphically displayed in the game) on screen. I know this because I took screenshots after the image froze exactly before that moment. I wonder if the tank blew up on the screen of the other player who used the airstrike on my tank.
3) I didnot yet experience game crashes after tank vs tank combat and didnot play version 1.0 online.

_____________________________

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Post #: 13
RE: Investigating Multi-player Issues - 10/18/2014 7:09:26 PM   
PztCrackwise

 

Posts: 50
Joined: 6/7/2014
Status: offline 		I would assume the vehicles got destroyed with that airstrike and that's why it crashed, since it seems to be the case.

You know what, do you also have the slight delay/freeze in miliseconds just before a vehicle is about to explode?(i.e. it is probably destroyed in the code, but the animation needs to kick in). There wasn't such a delay in the older CC versions.

This tiny freeze/delay in miliseconds before the tank explodes in animation can be one of the reasons of the crashes.


(in reply to prjw73)
Post #: 14
RE: Investigating Multi-player Issues - 10/18/2014 8:32:09 PM   
johnsilver


Posts: 188
Joined: 2/7/2012
From: Florida
Status: offline
quote:

This tiny freeze/delay in miliseconds before the tank explodes in animation can be one of the reasons of the crashes.


Hey guys,

Continuing on from discussion at other site and you both know I am only an AI player now.. Though something have found on thisfreeze/delay you mention is that when the game is REALLY starting to hang at the end, like about to crash to a CTD, or when timer runs out or a moral failure from the AI, air strike like was mentioned that took the AI down well below where a moral failure would occur and the game is hanging FAR too long? I'll click on the screen. It seems foolish, yes, though the engine will seem to go right along at that point rather than crash.

Yes, it's only on AI as not played H2H, nor any CC that way since around '04.

(in reply to PztCrackwise)
Post #: 15
RE: Investigating Multi-player Issues - 10/19/2014 4:32:38 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		@ Crackwise: I think I know what you mean about the tiny delay. I just don't remember if it is the sound that is delayed or the animation.
If it is the animation then that might be related to the airstrike crash.

@ Johnsilver: interesting observation. Have not been able to try that myself yet.


On playing multiplayer: played a number of games today and they went well because we didnot use airstrikes or truces....

A buggy lobby thing: at a certain moment, when accepting an invitation to join someone's game, it froze on the popup message 'connecting to opponent' (if that is what it said). I was still able to send messages on the chat line but in the end I had to ctrl-alt-delete and restart the game.


_____________________________

CC hobbyist, creator of mods.

(in reply to johnsilver)
Post #: 16
RE: Investigating Multi-player Issues - 10/20/2014 3:52:24 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Hi Pete,

Thanks for your information. Are you or your opponent using any mods?

Thanks,

Steve

(in reply to prjw73)
Post #: 17
RE: Investigating Multi-player Issues - 10/20/2014 5:15:18 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Hi Steve,

I do not have any GtC mods installed. I will ask my opponent the same question.

thanks,

Pete

_____________________________

CC hobbyist, creator of mods.

(in reply to SteveMcClaire)
Post #: 18
RE: Investigating Multi-player Issues - 10/20/2014 7:28:06 PM   
PztCrackwise

 

Posts: 50
Joined: 6/7/2014
Status: offline 		I and my opponents did not have any mods etc. installed either. I, myself, have the official blood patch only. (The issues were also there before the blood patch.)

(in reply to prjw73)
Post #: 19
RE: Investigating Multi-player Issues - 10/20/2014 7:47:43 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Another issue I came across last weekend: when using the 'rename' option on some of my teams I found out that this only works in single player. In multiplayer the units are shown with their original name. This is something that never used to be a problem with versions CC3-CC5 that I played online. I didnot test this with LSA and PiTF.

_____________________________

CC hobbyist, creator of mods.

(in reply to prjw73)
Post #: 20
RE: Investigating Multi-player Issues - 10/20/2014 8:16:30 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		1) Played several battles tonight against a player who does not have any mods installed. No crashes. No airstrikes used. Truce used each time but only after we agreed a truce via chat and immediately accepted the truce, within 1-2 seconds. Truce was requested by the same player in all 4 instances (german player).

2) Test battle to test effects of tanks blowing up on game crashes: approx. 10 tanks blown up in game but this didnot result in a crash. Game ended by truce.

3) Lobby bugs:
After establishing connection with same player (I invited him to host), then going back to lobby and invite player to my hosted game, I could indeed invite player to join my game, but the player had not actually returned to the lobby and the screen froze. When he returned he could not accept my invitation. I don't think it was visible to him. Remarkably, after he returned to the lobby, on the chatline I was displayed as "Commander" rather than with my user name, suggesting we still had a connection established.

Another lobby issue:
Unexpected crash in the lobby. I first established a connection with another player but he aborted. Then, trying to connect to the aforementioned player an error message appeared: "Close Combat encountered an internal error at address 0x415EB5 and will now exit. Game version: 2014.6.24.0 ." Does this number actually correspond with version 1.01?




_____________________________

CC hobbyist, creator of mods.

(in reply to prjw73)
Post #: 21
RE: Investigating Multi-player Issues - 10/21/2014 12:49:54 AM   
STIENER

 

Posts: 857
Joined: 1/7/2001
From: Vancouver, Canada
Status: offline 		wow...hard to believe theres still this many issues with multiplayer and the new lobby after the game been out this long
nice to see that matrix is going to look into the issues finally.

from the look of how many players are responding to this post from matrix, i would guess that 1] matrix isnt getting the word out that they need feedback to help fix issues. 2] having taken this long to actually look into fixing the multiplayer game and lobby, that allot of players have given up on GWTC and moved on. hope not but........

(in reply to prjw73)
Post #: 22
RE: Investigating Multi-player Issues - 10/21/2014 9:02:53 AM   
PztCrackwise

 

Posts: 50
Joined: 6/7/2014
Status: offline 		I think a considerable amount of players lost their motivation during the week where the servers were faulty and people could not connect to each other. For me at least, it was the straw that broke the camel's back. I realized then what would happen when Matrix games dropped support of the servers (e.g. went bankrupt, sold the game to another company etc.). There would literally be no option to connect to each other in GtC! You see how right the people were who actually wanted to keep the manual TCP/IP connection intact, so that it would server as an alternative to the lobby.

In releases up to LSA, you can connect via manual TCP/IP. If it doesn't work, use gameranger. Still unavailable to connect? Use a Hamachi type of program. In GtC, if the Matrix servers are down, that's it, no other option and you have payed 40 bucks because you only play CC multiplayer.

Apart from that, if you want to have a relatively crash-free multiplayer game at the moment, don't use truce and airstrikes. I would say you will have a much lower crash percentage (perhaps even none?).

< Message edited by PztCrackwise -- 10/21/2014 10:06:44 AM >

(in reply to STIENER)
Post #: 23
RE: Investigating Multi-player Issues - 10/21/2014 8:58:40 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Came across a weird connection issue tonight: After my opponent invited me to join his game and we established a connection, he selected the scenario and then we both hit 'ready' and our statusses turned green. Then he hit Next and the game froze. I had to ctrl-alt-dlt and restart the game.
Tonight was the first time this happened and it happened 3 times in a row when selecting a campaign to play. It did not happen when selecting a single battle. In the end I chose to host a campaign and we played without encountering any further problems. No airstrikes used.
My opponent does not have any mods installed.

I also played against another opponent without encountering issues, of course avoiding airstrikes.

_____________________________

CC hobbyist, creator of mods.

(in reply to PztCrackwise)
Post #: 24
RE: Investigating Multi-player Issues - 10/26/2014 5:15:54 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Last Wednesday we had a crash after taking all VL's and agreeing to a truce. The game froze. Turned out that the game had saved so that we could continue the campaign.
However, the past days I have not been able to login at all. I keep getting the message "Unknown Command Failed. Unknown error."
Another error message that i got again today when trying to login to the lobby says "Unknown Command failed. Your IP has been locked out for 10 minutes." This is not the first time I am getting these error messages.
In my opinion this game is not suited for multiplayer. I have been trying for nearly 2 weeks to have an enjoyable multiplayer experience but I am throwing in the towel. Basically multiplayer in this game is just a laugh.

_____________________________

CC hobbyist, creator of mods.

(in reply to prjw73)
Post #: 25
RE: Investigating Multi-player Issues - 10/26/2014 9:07:24 PM   
PztCrackwise

 

Posts: 50
Joined: 6/7/2014
Status: offline 		Hi Pete, I never heard these "Unknown Command Failed. Unknown error.", "Unknown Command failed. Your IP has been locked out for 10 minutes." type of errors. I seem to be able to log in properly to the lobby at the moment. I haven't heard these issues from another person either. Have you come across other people having this issue?

It may perhaps be specificly related with your connection. Firewall, router etc.

(in reply to prjw73)
Post #: 26
RE: Investigating Multi-player Issues - 10/27/2014 3:34:52 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		When you get the "Unknown Command" or "IP Locked" are you using a Steam version of the game, or the non-Steam version?

Thanks,

Steve

(in reply to PztCrackwise)
Post #: 27
RE: Investigating Multi-player Issues - 10/27/2014 3:35:50 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Also, an update on the multi-player front. I am making a version of the game with extensive error reporting to help track down the root cause of the problems people are seeing.

Please send me a PM if I don't contract you directly and you'd like to assist in this effort.

Thanks,

Steve

(in reply to SteveMcClaire)
Post #: 28
RE: Investigating Multi-player Issues - 10/27/2014 6:29:22 PM   
prjw73

 

Posts: 77
Joined: 2/17/2007
Status: offline 		Hi Steve, I am using the PC version exclusively.
I am not getting the same message when logging into the PiTF lobby.
My priority now is to focus on getting a connection because I have still not been able to connect to the GtC lobby since Thursday or so.

_____________________________

CC hobbyist, creator of mods.

(in reply to SteveMcClaire)
Post #: 29
RE: Investigating Multi-player Issues - 10/30/2014 3:51:28 PM   
STIENER

 

Posts: 857
Joined: 1/7/2001
From: Vancouver, Canada
Status: offline 		has matrix thought about cruising the GWTC lobby and asking players there if there having issues? not allot of player feed back here. obviously theres still serious multiplayer issues.

(in reply to prjw73)
Post #: 30
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