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Cannot install Steam version

 
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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command Classic: WWI >> Cannot install Steam version Page: [1]
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Cannot install Steam version - 12/8/2017 10:39:59 AM   
Cablenexus

 

Posts: 193
Joined: 8/15/2016
Status: offline 		I bought the game via Slitherine, registered the Steam key. When I download the game on Steam it let me select a directory, creates a game folder, but is not downloading anything. The folder remains empty, size of game is 0kb. When I click play, cannot find autorun.exe

Post #: 1
RE: Cannot install Steam version - 12/8/2017 10:56:33 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		steam settings
web browser, clear both
then downloads, clear download cache

which will log you out and restart steam, where you will need to input your steam username and password, so make sure there handy etc before trying

and then it will come down

(in reply to Cablenexus)
Post #: 2
RE: Cannot install Steam version - 12/8/2017 11:43:24 AM   
Cablenexus

 

Posts: 193
Joined: 8/15/2016
Status: offline 		Hi,

Thank you for support. I tried all steps, clear browser cache/cookies in Steam, clear download cache, Steam restarts and asked my username and auth code.

Still the same problem. When I click install I see the box to select my directory, but there isn't the amount of data showing what will be downloaded, what happens normally.

If I click next I have to accept the download agreement, and Steam tells me download is finished, it creates the folder, without any data in it. When I click play it misses autorun.exe

(in reply to zakblood)
Post #: 3
RE: Cannot install Steam version - 12/8/2017 11:46:45 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		you may have just been one of the few who jumped on the download too early as this one pasted a few mins after i posted my suggestion on how to force a download etc in steam

http://www.matrixgames.com/forums/tm.asp?m=4396193

so uninstall the empty folder in steam and retry, as then at least hopefully you will then see the download starting, with data in it and not an empty folder / download, hopefully

(in reply to Cablenexus)
Post #: 4
RE: Cannot install Steam version - 12/8/2017 11:52:08 AM   
Cablenexus

 

Posts: 193
Joined: 8/15/2016
Status: offline 		I bought the game yesterday and registred my Steam key yesterday as well.

Today when I download it download just the empty folder. If I delete the empty folder and try all steps again (clear cache, restart etc) still the same problem.

I see the download box pop up, but without the normally shown est download time and size.

(in reply to zakblood)
Post #: 5
RE: Cannot install Steam version - 12/8/2017 11:53:47 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		just tested, same results, seem steam hasn't updated as of yet and the cache hasn't deployed the game, have posted the same to staff for them to advice on what to do next, which is atm for a guess is we need to wait awhile longer for steam to deploy it

(in reply to Cablenexus)
Post #: 6
RE: Cannot install Steam version - 12/8/2017 11:56:12 AM   
Cablenexus

 

Posts: 193
Joined: 8/15/2016
Status: offline 		No problem at all, I'm used to it as an early bird ;-)

At least I can play the Slitherine version, would be nice to show my Steam friends my good gaming taste as well!
Good to know I'm not the only one, I thought I messed up my Steam.

(in reply to zakblood)
Post #: 7
RE: Cannot install Steam version - 12/8/2017 12:13:43 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		tried it 3 times now, with no luck, so have passed it back to full staff support to see if there's an issue with the steam cache not deploying the file atm

sorry all

(in reply to Cablenexus)
Post #: 8
RE: Cannot install Steam version - 12/8/2017 12:53:16 PM   
HybridSpyda

 

Posts: 72
Status: offline 		Hi Everyone,

Apologies for the issues you have been having with this, please retry downloading and everything should be fixed.

Happy Gaming!

_____________________________

Matthew Ravenwood

QA & Operations Manager


(in reply to zakblood)
Post #: 9
RE: Cannot install Steam version - 12/8/2017 12:57:27 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		thanks, working now for me on steam

(in reply to HybridSpyda)
Post #: 10
RE: Cannot install Steam version - 12/8/2017 2:13:20 PM   
Cablenexus

 

Posts: 193
Joined: 8/15/2016
Status: offline 		I can confirm it works for me as well. Thank you for the rapid reply!

(in reply to zakblood)
Post #: 11
RE: Cannot install Steam version - 12/8/2017 2:58:40 PM   
Philippeatbay


Posts: 855
Joined: 12/3/2014
Status: offline 		I've just installed and tried playing the Steam version without any problem.

(in reply to Cablenexus)
Post #: 12
RE: Cannot install Steam version - 12/8/2017 3:06:59 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		yes, early problem was solved very quickly so only effected a small few who tried very early on

(in reply to Philippeatbay)
Post #: 13
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