GAME CRASHING AFTER DOWNLOAD

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GAME CRASHING AFTER DOWNLOAD

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> GAME CRASHING AFTER DOWNLOAD

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GAME CRASHING AFTER DOWNLOAD - 8/5/2018 4:18:57 PM

loveman2

Posts: 365
Joined: 2/7/2003
Status: offline

Hi Guys any ideas on what is wrong, I have just downloaded and installed the latest update and when I play my turn and go to end the turn the game is crashing so whats causing this ?

Post #: 1

RE: GAME CRASHING AFTER DOWNLOAD - 8/5/2018 4:42:40 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

could be anything, but a log file and report would help narrow it down a bit

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

(in reply to loveman2)

Post #: 2

RE: GAME CRASHING AFTER DOWNLOAD - 8/6/2018 6:16:57 AM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

where exactly does it crash?
While autosaving or afterwards ?

(in reply to zakblood)

Post #: 3

RE: GAME CRASHING AFTER DOWNLOAD - 8/6/2018 4:01:59 PM

loveman2

Posts: 365
Joined: 2/7/2003
Status: offline

Hi Guys its crashing when I click on the arrow button after my moves F12.

Attachment (1)

(in reply to Denniss)

Post #: 4

RE: GAME CRASHING AFTER DOWNLOAD - 8/6/2018 4:03:54 PM

loveman2

Posts: 365
Joined: 2/7/2003
Status: offline

here a screenshot of the message

Attachment (1)

(in reply to loveman2)

Post #: 5

RE: GAME CRASHING AFTER DOWNLOAD - 8/6/2018 4:14:06 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170427-1704)

Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz (4 CPUs), ~3.0GHz

Memory: 8192MB RAM

User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)

Card name: NVIDIA GeForce 605
Display Memory: 4044 MB
Dedicated Memory: 972 MB low dedicated memory
Shared Memory: 3071 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

Driver Date/Size: 9/5/2013 (5 years out of date drivers)

Realtek High Definition Audio

Date and Size: 7/10/2012 6 years out of date drivers