Customer support gone?

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All Forums >> [New Releases from Matrix Games] >> World in Flames >> Tech Support >> Customer support gone?

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Customer support gone? - 5/25/2020 7:01:26 PM

Palle

Posts: 30
Joined: 2/4/2010
Status: offline

Dear all, I bought the game back in 2014, after a while I stopped my then job and got another and thus another work computer. Upon writing customer support, they kindly provided me a new DL link.

This has now happened again; except that for two months since I wrote them, with a second mail a month or so ago, there has been no reply. I am puzzled and at a loss for what to do.

Who do I contact?

Best wishes, Palle Rasmussen

Post #: 1

RE: Customer support gone? - 5/26/2020 2:39:20 AM

paulderynck

Posts: 8201
Joined: 3/24/2007
From: Canada
Status: offline

Maybe they are backed up due to Covid. Try again.

_____________________________

Paul

(in reply to Palle)

Post #: 2

RE: Customer support gone? - 5/26/2020 2:49:37 AM

Palle

Posts: 30
Joined: 2/4/2010
Status: offline

My first mail to them were on the first of March, at that point, COVID19 had swallowed nothing in the US yet.

(in reply to paulderynck)

Post #: 3

RE: Customer support gone? - 5/26/2020 3:27:15 PM

davidachamberlain

Posts: 326
Joined: 1/21/2014
Status: offline

You should not need to request this from Customer Support. When you login to your account, you can get what you need.

Login > https://www.matrixgames.com/login
Click on "My Page"
Click on "FILE DOWNLOADS" for WIF

If login was previously completed, you can go there directly.
https://www.matrixgames.com/member/downloads/world-in-flames

You would just install the Beta Update and then the most recent patch.

Dave

(in reply to Palle)

Post #: 4