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[FIXED: Check DPI settings!] Game closing without any error message when loading a scenario

 
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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> [FIXED: Check DPI settings!] Game closing without any error message when loading a scenario Page: [1]
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[FIXED: Check DPI settings!] Game closing without any e... - 3/25/2021 4:21:28 PM   
Poisse

 

Posts: 5
Joined: 3/25/2021
Status: offline 		Hello there!

I am trying to launch a game, but to no avail. Every time I try and load any scenario, it closes the game after the "Map hex loading data..." (or something like that) in the small loading window that appears.

I have included my dxdiag; the computer should run it without any issue.

I have tried to change options (fullscreen/windowed; no sound/with sound; low quality/high quality...).

Thanks for any suggestion you might have!

SOLUTION: If you have set your DPI (changing the scaling of the fonts, windows, etc. in Windows to something higher than 100%), you need to go to the settings for WarInTheEast2.exe, Compatibility, Change high DPI settings, and check the first box ("Use this setting to fix scaling problems for this program instead of the one in Settings").

Attachment (1)

< Message edited by Poisse -- 3/25/2021 5:02:51 PM >
Post #: 1
RE: Game closing without any error message when loading... - 3/25/2021 4:25:01 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Quick questions:

1. Did you allow DirectX 9 to install during the installation process?

2. Have you checked for any graphics/sound driver updates?

I've also asked the dev team to advise.

Regards,

- Erik



_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Poisse)
Post #: 2
RE: Game closing without any error message when loading... - 3/25/2021 4:48:32 PM   
Poisse

 

Posts: 5
Joined: 3/25/2021
Status: offline 		1. Yes.

2. Yes.

Game is installed in the default folder (on C: ).

(in reply to Erik Rutins)
Post #: 3
RE: Game closing without any error message when loading... - 3/25/2021 4:49:03 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Can you please try to :

1. Start the game
2. Press "Editor"
3. Press "Load Generic Data" on the bottom

You should see "Generic Data Loaded" on the top.

4. Press "Go to The Map" on the bottom.


_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Poisse)
Post #: 4
RE: Game closing without any error message when loading... - 3/25/2021 4:52:32 PM   
Poisse

 

Posts: 5
Joined: 3/25/2021
Status: offline 		All went smoothly until the map was opened. I saw the UI for a split second, and then the game closed without any message.

(in reply to Helpless)
Post #: 5
RE: Game closing without any error message when loading... - 3/25/2021 4:54:27 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Just for a test, could you reduce your DPI setting and also try a lower resolution to see if that makes any difference?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Poisse)
Post #: 6
RE: Game closing without any error message when loading... - 3/25/2021 4:57:11 PM   
Poisse

 

Posts: 5
Joined: 3/25/2021
Status: offline 		So, changing the DPI from 150% to 100% worked, with a resolution of 2560 x 1440!

Let me see if there is a way to assign a 100% DPI to Wite 2 (the rest of Windows is too small for my eyes otherwise).

(in reply to Erik Rutins)
Post #: 7
RE: Game closing without any error message when loading... - 3/25/2021 5:03:16 PM   
Poisse

 

Posts: 5
Joined: 3/25/2021
Status: offline 		Thank you so much for your help! I added the solution to the first post, in case some people run into the same issue!

(in reply to Poisse)
Post #: 8
RE: Game closing without any error message when loading... - 3/25/2021 5:31:56 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thank you, great news.

Please also try this and let us know if it works for you:

https://www.matrixgames.com/forums/tm.asp?m=4987629

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Poisse)
Post #: 9
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