Lost Serial

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All Forums >> [Current Games From Matrix.] >> [Modern] >> FlashPoint Germany >> Flashpoint Germany Support >> Lost Serial

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Lost Serial - 1/5/2006 12:50:26 AM

QuitStalin

Posts: 2
Joined: 1/5/2006
Status: offline

I can't seem to find my serial number. I have e-mailed Matrix support about it but they are being rather slow. They keep asking me for the same info over and over again. I have everything to prove I did purchase the game in March. The order number, credit card number, name and address. They keep telling me I can find the serial number at www.findmyorder.com but I log in and dont see it anywhere. I see tracking number (which I input anyways to no avail) and thats pretty much it. Anyone else have this problem?

Post #: 1

RE: Lost Serial - 1/5/2006 1:35:55 AM

AlvinS

Posts: 665
Joined: 12/2/2000
From: O'Fallon, Missouri
Status: offline

I have not had this problem, but by any chance did you register the serial number with Matrix when you first installed the game? If so you can log into members section and retrive it.

If not, once you get your number, be sure to register your game in the members section, and it will always be there for you.

Hope this helps

_____________________________

"Sometimes I wonder whether the world is being run by smart people who are putting us on, or by imbeciles who really mean it." ---Mark Twain

Naval Warfare Simulations

AlvinS

(in reply to QuitStalin)

Post #: 2

RE: Lost Serial - 1/5/2006 1:26:35 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

Send me a PM please.

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Marc von Martial
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(in reply to AlvinS)

Post #: 3

RE: Lost Serial - 3/23/2006 7:00:02 AM

VanScoy

Posts: 87
Joined: 12/2/2005
Status: offline

I am having the same problem... I cannot find my order and I want to install the 1.10 update. Please! Where can I find this serial number?

(in reply to Marc von Martial)

Post #: 4

RE: Lost Serial - 3/23/2006 5:16:20 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Normally, going to www.findmyorder.com and entering your order info will allow you to look over all your orders and retrieve serial numbers as well as re-download if necessary.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VanScoy)

Post #: 5

RE: Lost Serial - 3/24/2006 4:49:44 AM

VanScoy

Posts: 87
Joined: 12/2/2005
Status: offline

thanks Erik but I have been that route. I dont remember which email or credit card combination I used. None of them are working. Grrr. This serial number thing every time you add an patch is a little annoying. Once my copy is validated the first time, shouldn't it not check for a serial? man....

(in reply to Erik Rutins)

Post #: 6

RE: Lost Serial - 3/24/2006 5:34:29 AM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

VanScoy,

If you can't resolve the serial number issue by Erik's means there is another way to locate it if the original game is still installed.

Let me know how you make out.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to VanScoy)

Post #: 7

RE: Lost Serial - 3/24/2006 7:54:16 AM

VanScoy

Posts: 87
Joined: 12/2/2005
Status: offline

Ok... can you Pm me to tell me where to find it? I have the game installed as well as all the original install files and patches.

You have a great game BTW.

(in reply to CapnDarwin)

Post #: 8