Erik Rutins
Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
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GWsFBA,
First, I'm very sorry for the trouble you've had. A few responses:
A. When you say "download", do you mean you tried to install it? We do specify enough free space to cover installation in the minimum specs.
AA. This generally indicates that the game components were not installed. Did you allow the required Game Components and DirectX to install during the installation or did you uncheck those boxes?
BB. Where exactly did this error occur? Can you use the instructions at the top of this forum to post a DxDiag file for us please?
B. I was horrified to read this. Frankly, it never occurred to anyone here that a customer would install the game into the same folder with already existing important files. Many games delete their installation folders when uninstalling and it's always a good idea to install them in their own, separate folder. I can understand why you are mad, but we really could not have anticipated this one. When the game is told to uninstall, it removes all files and then all game folders. We specifically updated our installers to do this because we got some requests from customers that a few files (logs, saves and such) were often left behind otherwise.
Again, I'm very sorry for what happened to your files, but there's nothing we really could have done to prevent that in this case. Please reinstall the game in its own unique folder and please post a DxDiag file for us to check for the source of the other issues.
C. What browser and version are you using to read the forums?
Regards,
- Erik
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