Problem with Discount Coupon

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All Forums >> [Current Games From Matrix.] >> [Modern] >> Harpoon 3 - Advanced Naval Warfare >> Problem with Discount Coupon

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Problem with Discount Coupon - 6/20/2006 7:47:34 AM

ColinF

Posts: 26
Joined: 10/27/2004
Status: offline

I now have my discount coupon code but cannot implement the code in the ordering process. I assume it is the "promo code" but the total billed remains undiscounted. Could this be clarified please.

Also I would like to order the CD as well as the download. Is this available in Australia?

Post #: 1

RE: Problem with Discount Coupon - 6/20/2006 5:26:14 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please e-mail me at erikr@matrixgames.com with your order and discount coupon info and we'll look into it right away.

The CD version will be available Wednesday and we can ship it to Australia. However, due to the store logistics, we can only ship the upgrade discount coupon copies from the US, so the shipping cost may not be ideal. I regret that we don't have a good work-around for that. Normal orders ship from our UK warehouse to Australia via Royal Mail but because of the logistics we were not able to set it up that way for the one time discount coupon. There is always the digital download, however, which is equally available worldwide.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ColinF)

Post #: 2

RE: Problem with Discount Coupon - 6/22/2006 7:55:26 AM

ColinF

Posts: 26
Joined: 10/27/2004
Status: offline

Thank you Erik, I have emailed you with order copy etc.

(in reply to Erik Rutins)

Post #: 3

RE: Problem with Discount Coupon - 6/26/2006 10:59:06 AM

michaelm75au

Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline

I ordered my copy (CD and digital) with the discount voucher through the US Matrix shop as the EU one did not accept it.
[Changed the currency to AUD in order to see actual cost]

_____________________________

Michael

(in reply to ColinF)

Post #: 4

RE: Problem with Discount Coupon - 6/26/2006 11:05:19 AM

jpkoester1

Posts: 165
Joined: 6/24/2005
Status: offline

quote:

ORIGINAL: michaelm

I ordered my copy (CD and digital) with the discount voucher through the US Matrix shop as the EU one did not accept it.
[Changed the currency to AUD in order to see actual cost]

Discount codes are store specific. On the discount code distribution website there even is a warning in red letters stating that discount codes are store specific. That is the reason for one store not accepting it.

Cheers,
JP

_____________________________

"I cna tyep 300 wodrs per minuet"

(in reply to michaelm75au)

Post #: 5

RE: Problem with Discount Coupon - 6/26/2006 11:09:23 AM

ColinF

Posts: 26
Joined: 10/27/2004
Status: offline

I ended up paying full price as the discount wasn't recognised, plus VAT for which I am not liable. Erik is checking my problem out and I await his response. I also ordered the CD. My total bill so far is $A96.

(in reply to jpkoester1)

Post #: 6

RE: Problem with Discount Coupon - 6/26/2006 11:26:05 AM

michaelm75au

Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline

My final bill with voucher plus delivery was about $A60

_____________________________

Michael

(in reply to ColinF)

Post #: 7