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Finally got my H3:ANW CD-Rom but......

 
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Finally got my H3:ANW CD-Rom but...... - 7/24/2006 8:17:09 PM   
liuzg150181


Posts: 68
Joined: 6/6/2006
Status: offline 		......it was scratched~~~!!!
The cd-rom was unsecured from the DVD-case holder(dunno what it is really called,but you got the drift),and i believe the scratch was being done due to it.
While i believe that the cd-rom is functional and i had already downloaded the game,it is pretty heartaching to see one's fav game in this state,anyway i could ask for a replacement?

PS:Sorry for double-posting here and @ harpoon sub-forum,i dunno which sub-forum i should raise my concern to and thus i double-posted,feel free to delete my extra thread if appopriate.
Post #: 1
RE: Finally got my H3:ANW CD-Rom but...... - 7/24/2006 8:32:10 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Yes, if the CD is damaged we will replace it, please e-mail support@matrixgames.com. These are shipped secured but it sounds like this one had a rough journey.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to liuzg150181)
Post #: 2
RE: Finally got my H3:ANW CD-Rom but...... - 7/24/2006 8:42:52 PM   
liuzg150181


Posts: 68
Joined: 6/6/2006
Status: offline 		Thx for the reply,dont be mistaken,i am not putting the blames on Matrix games or anything as such,honestly a more probable suspect in my mind would be the local post office or the postman handling it.
Anyway i noticed that it is being shippinh from UK,is there a closer source to Singapore such as Australia?

(in reply to Erik Rutins)
Post #: 3
RE: Finally got my H3:ANW CD-Rom but...... - 7/24/2006 9:08:47 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: liuzg150181
Anyway i noticed that it is being shippinh from UK,is there a closer source to Singapore such as Australia?


Sorry, nope - the two warehouses are US and UK. UK is the best option for Singapore as far as shipping costs, unfortunately you are about as far from our distribution centers as possible.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to liuzg150181)
Post #: 4
RE: Finally got my H3:ANW CD-Rom but...... - 7/24/2006 9:19:27 PM   
liuzg150181


Posts: 68
Joined: 6/6/2006
Status: offline 		Hmmm......I'd like to know how much would it cost for US shipping?
And if i infer correctly US warehouse is nearer but more costly for shipping?

(in reply to Erik Rutins)
Post #: 5
RE: Finally got my H3:ANW CD-Rom but...... - 7/24/2006 11:17:50 PM   
Les_the_Sarge_9_1

 

Posts: 4392
Joined: 12/29/2000
Status: offline 		I talked with Chris of NWS on this sort of matter. He and I both are in agreement, jewel cases mostly, but even dvd cases, are damagable.

I've seen it done, and so has he. It happens.

He as do I, basically believe a disc is safer mailed inside a card stock sleeve. Even a paper sleeve is probably safer.
I might suggest to Matrix Games, they ship the disc in a card stock sleeve outside of the dvd case, where any small pieces that CAN break off the casing can't reach the disc.

Just an idea.

_____________________________

I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

(in reply to liuzg150181)
Post #: 6
RE: Finally got my H3:ANW CD-Rom but...... - 7/24/2006 11:41:10 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		This happens so seldom that the increased costs for the extra packaging and (most importantly) handling would be higher then reshipping the one or other replacement .

Actually the DR packaging is pretty good compared to other product shipments I have received.


_____________________________

Marc von Martial
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(in reply to Les_the_Sarge_9_1)
Post #: 7
RE: Finally got my H3:ANW CD-Rom but...... - 7/25/2006 2:08:02 AM   
watchtower


Posts: 867
Joined: 8/2/2004
From: Republic of Kilburn. London UK
Status: offline 		I send 1000 items a month approx by UK Royal Mail and it's a bloody disgrace - post offices more interested in selling house insurance and credit cards instead of STAMPS!!! Sir Rowland Hill is Turning I am sure.....GRRRR

Hope you don't mean mine Marc!

< Message edited by watchtower -- 7/25/2006 2:12:27 AM >

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(in reply to Marc von Martial)
Post #: 8
RE: Finally got my H3:ANW CD-Rom but...... - 7/25/2006 2:19:08 AM   
watchtower


Posts: 867
Joined: 8/2/2004
From: Republic of Kilburn. London UK
Status: offline 		Go download - I have done it on the last five or six products from Matriax -FLAWLESS

Get the download, burn it on CD, your serial number is yours for as long as the world is here or DH I Hope

_____________________________




(in reply to watchtower)
Post #: 9
RE: Finally got my H3:ANW CD-Rom but...... - 7/25/2006 2:21:01 AM   
watchtower


Posts: 867
Joined: 8/2/2004
From: Republic of Kilburn. London UK
Status: offline 		MATRIAX ?? That's my phone pengiun mom helpline

_____________________________




(in reply to watchtower)
Post #: 10
RE: Finally got my H3:ANW CD-Rom but...... - 7/25/2006 4:17:05 AM   
liuzg150181


Posts: 68
Joined: 6/6/2006
Status: offline
quote:

ORIGINAL: Les_the_Sarge_9_1

I talked with Chris of NWS on this sort of matter. He and I both are in agreement, jewel cases mostly, but even dvd cases, are damagable.

I've seen it done, and so has he. It happens.

He as do I, basically believe a disc is safer mailed inside a card stock sleeve. Even a paper sleeve is probably safer.
I might suggest to Matrix Games, they ship the disc in a card stock sleeve outside of the dvd case, where any small pieces that CAN break off the casing can't reach the disc.

Just an idea.

Precisly what i had thought, as i had purchased games from Chris of NWS before~~~

(in reply to Les_the_Sarge_9_1)
Post #: 11
RE: Finally got my H3:ANW CD-Rom but...... - 7/25/2006 4:18:14 AM   
liuzg150181


Posts: 68
Joined: 6/6/2006
Status: offline
quote:

ORIGINAL: watchtower

Go download - I have done it on the last five or six products from Matriax -FLAWLESS

Get the download, burn it on CD, your serial number is yours for as long as the world is here or DH I Hope

As i had mentioned previously,i had alread downloaded the game,in addition to the physicla shipment.

(in reply to watchtower)
Post #: 12
RE: Finally got my H3:ANW CD-Rom but...... - 7/25/2006 4:53:33 AM   
Les_the_Sarge_9_1

 

Posts: 4392
Joined: 12/29/2000
Status: offline
quote:

ORIGINAL: Marc Schwanebeck

This happens so seldom that the increased costs for the extra packaging and (most importantly) handling would be higher then reshipping the one or other replacement .

Actually the DR packaging is pretty good compared to other product shipments I have received.



Essentially this is probably the logical response.
I guess it matters more if the item mailed is more unique.

_____________________________

I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

(in reply to Marc von Martial)
Post #: 13
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