Doesn't recognize serial number

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Forge of Freedom: The American Civil War 1861-1865 >> Forge of Freedom - Support >> Doesn't recognize serial number

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Doesn't recognize serial number - 11/30/2006 3:48:50 AM

Grifman

Posts: 156
Joined: 7/6/2002
Status: offline

I purchased and downloaded the game but it refuses to accept my serial number. What can we do about this? Thanks.

Post #: 1

RE: Doesn't recognize serial number - 11/30/2006 6:08:11 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Grifman,

Are you entering it with numbers, dashes and all?

Also, try going to www.findmyorder.com to confirm that the number listed there matches what you are entering please.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Grifman)

Post #: 2

RE: Doesn't recognize serial number - 11/30/2006 7:15:50 PM

Hard Sarge

Posts: 22741
Joined: 10/1/2000
From: garfield hts ohio usa
Status: offline

also, if you copied the number from the webpage (copy paste idea) make sure you stop right on the last number, alot of times it will also take a null spot after the last number and then paste that, which the program will say as the wrong number

????

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(in reply to Erik Rutins)

Post #: 3

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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Forge of Freedom: The American Civil War 1861-1865 >> Forge of Freedom - Support >> Doesn't recognize serial number

Page: [1]