jsaurman
Posts: 129
Joined: 6/28/2000 From: Alexandria, VA Status: offline
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I have always admired your hard work and dedication to making great wargames and then giving unprecedented support and feedback, but over the last few months I have noticed a disturbing trend.
It is not anything concrete that can be summed up in one sentence, but it is more a feeling that you guys are overloading yourselves so much that everything is fixing to implode. It is mostly in the way your posts read, but then I started to notice broken links on your webpages, then the forums got moved around and the links weren't updated, the flash part of the website was removed, etc.
Combat Net has also stopped working. I thought it might be something on my end, so I wanted to download the new version. I went to the Combat Net forum, and it has moved to a new place, militarygamer online site. Once I get there, I find out that the link to download it is incorrect. I mess around with my ftp client and eventually find it. It had .exe for the link instead of the .zip it should have had.
Do you get my point? Attention to detail is slipping. A little bit each day. I know you guys want to do everything and please everyone, but it is not working. Slow down. Refocus. Do a few things fewer. Take a few days longer to do them.
Don't promise updates so quickly, promise them a few months down the road, you can always move the date up, but it is frustrating people when you continually push the date back.
I don't want to seem as though I am complaining, because taken individually, my observations are all about trivial things, but I think that the trivial things are what define a great company from a mediocre ones. And if you let enough trivial things build up, they do become major things.
Ask for help. You have (how many? a thousand?) Steel Panthers players who would be more than happy to chip in to do whatever needs to be done, like maintain the website, or moderate forums. If you are going to grow, you will eventually have to delegate more. I myself would do anything within my power to help you all out. Just ask.
Jim
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