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Another installation question... sorry to bother you

 
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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat - Cross of Iron >> Cross of Iron Support >> Another installation question... sorry to bother you Page: [1]
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Another installation question... sorry to bother you - 4/17/2007 1:18:33 AM   
CBaader

 

Posts: 9
Joined: 11/3/2005
From: London, UK
Status: offline 		All,

downloaded the game from Digital River last night and installed it from the zip-file today. All seems OK, the files are there/Command Center icon/everything... except:

When I click on "Play" (or Cross of Iron for Windows (Quick Start) respectively), I consistently receive the following error message:

"CC3.exe has encountered a problem and needs to close. We are sorry for the inconvenience. [...] For more information about this error, click here"

clicking for more information, I subsequently receive the following message:

"Error Signature
AppName: cc3.exe AppVer: 2006.11.17.1 ModName: cc3.exe
ModVer: 2006.11.17.1 Offset: 000a3c72
To view technical information about the error report, click here"

OK, so I click again for more information, and I get:
"<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="CC3.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="CC3.exe" SIZE="1568768" CHECKSUM="0xA132685A" BIN_FILE_VERSION="2006.11.17.1" BIN_PRODUCT_VERSION="3.5.0.0" PRODUCT_VERSION="3.5" FILE_DESCRIPTION="Close Combat: Cross of Iron" COMPANY_NAME="CSO Simtek Ltd. and Destineer Publishing Corp." PRODUCT_NAME="Close Combat: Cross of Iron for Windows" FILE_VERSION="2006.11.17.01" ORIGINAL_FILENAME="CC3.exe" INTERNAL_NAME="CC3.5" LEGAL_COPYRIGHT="© (p) 2007 Destineer Publishing Corp. All rights reserved. ©2007 CSO Simtek Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2006.11.17.1" UPTO_BIN_PRODUCT_VERSION="3.5.0.0" LINK_DATE="01/29/2007 04:41:25" UPTO_LINK_DATE="01/29/2007 04:41:25" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="CC3res.exe" SIZE="2400256" CHECKSUM="0x14603234" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.0.0.0" COMPANY_NAME="Matrix Games" FILE_VERSION="1.0.0.0" ORIGINAL_FILENAME="CC3rez.exe" INTERNAL_NAME="ams60_runtime" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="09/13/2006 14:45:07" UPTO_LINK_DATE="09/13/2006 14:45:07" VER_LANGUAGE="Language Neutral [0x3eb]" />
<MATCHING_FILE NAME="CCRsrc.dll" SIZE="143360" CHECKSUM="0xA06C4FA4" BIN_FILE_VERSION="2006.11.6.1" BIN_PRODUCT_VERSION="3.5.0.0" PRODUCT_VERSION="3.5" FILE_DESCRIPTION="Close Combat: Cross of Iron" COMPANY_NAME="CSO Simtek Ltd. and Destineer Publishing Corp." PRODUCT_NAME="Close Combat: Cross of Iron" FILE_VERSION="2006.11.06.01" ORIGINAL_FILENAME="CCRsrc.dll" INTERNAL_NAME="CCRsrc" LEGAL_COPYRIGHT="© (p) 2007 Destineer Publishing Corp. All rights reserved. ©2007 CSO Simtek Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2006.11.6.1" UPTO_BIN_PRODUCT_VERSION="3.5.0.0" LINK_DATE="01/29/2007 04:43:33" UPTO_LINK_DATE="01/29/2007 04:43:33" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="CommandCenter.exe" SIZE="871424" CHECKSUM="0x18F9B338" BIN_FILE_VERSION="5.0.5.0" BIN_PRODUCT_VERSION="5.0.5.0" PRODUCT_VERSION="5.0.5.0" FILE_DESCRIPTION="AutoPlay Application" COMPANY_NAME="" PRODUCT_NAME="AutoPlay Media Studio 5.0 Professional Editon Runtime" FILE_VERSION="5.0.5.0" ORIGINAL_FILENAME="ams50_pro_rt.exe" INTERNAL_NAME="ams50_pro_runtime" LEGAL_COPYRIGHT="Runtime Engine Copyright © 2003 Indigo Rose Corporation (www.indigorose.com)" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.0.5.0" UPTO_BIN_PRODUCT_VERSION="5.0.5.0" LINK_DATE="09/30/2005 18:45:09" UPTO_LINK_DATE="09/30/2005 18:45:09" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="MMCC3\MMCC3.exe" SIZE="141312" CHECKSUM="0x6B957964" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.00" FILE_VERSION="1.00" ORIGINAL_FILENAME="CC3Test2.exe" INTERNAL_NAME="CC3Test2" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="12/16/1998 19:57:22" UPTO_LINK_DATE="12/16/1998 19:57:22" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Server\Server.exe" SIZE="110080" CHECKSUM="0x9BF5AC66" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.00" FILE_VERSION="1.00" ORIGINAL_FILENAME="Server.exe" INTERNAL_NAME="Server" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="12/16/1998 19:57:22" UPTO_LINK_DATE="12/16/1998 19:57:22" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Support\CloseCombatCC.exe" SIZE="14410263" CHECKSUM="0xCB266ED0" BIN_FILE_VERSION="7.0.5.1" BIN_PRODUCT_VERSION="7.0.5.1" PRODUCT_VERSION="7.0.5.1" FILE_DESCRIPTION="Setup Application" COMPANY_NAME="" PRODUCT_NAME="Setup Factory 7.0 Runtime" FILE_VERSION="7.0.5.1" ORIGINAL_FILENAME="suf70_launch.exe" INTERNAL_NAME="suf70_launch" LEGAL_COPYRIGHT="Setup Engine Copyright © 2004 Indigo Rose Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.5.1" UPTO_BIN_PRODUCT_VERSION="7.0.5.1" LINK_DATE="03/14/2006 18:51:19" UPTO_LINK_DATE="03/14/2006 18:51:19" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Support\CrossofIronUpdate.exe" SIZE="456192" CHECKSUM="0x6A9510A8" BIN_FILE_VERSION="2.0.6.0" BIN_PRODUCT_VERSION="2.0.6.0" PRODUCT_VERSION="2.0.6.0" FILE_DESCRIPTION="TrueUpdate 2.0 Client" COMPANY_NAME="" PRODUCT_NAME="TrueUpdate 2.0 Client" FILE_VERSION="2.0.6.0" ORIGINAL_FILENAME="tu20_rt.exe" INTERNAL_NAME="tu20_rt" LEGAL_COPYRIGHT="Runtime Engine Copyright © 2006 Indigo Rose Corporation (www.indigorose.com)" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.6.0" UPTO_BIN_PRODUCT_VERSION="2.0.6.0" LINK_DATE="10/31/2006 16:28:40" UPTO_LINK_DATE="10/31/2006 16:28:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Support\dotnetfx.exe" SIZE="23510720" CHECKSUM="0x9C43C5C6" BIN_FILE_VERSION="2.0.50727.42" BIN_PRODUCT_VERSION="2.0.50727.42" PRODUCT_VERSION="2.0.50727.42" FILE_DESCRIPTION="IExpress Setup" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft .NET Framework 2.0" FILE_VERSION="2.0.50727.42" ORIGINAL_FILENAME="setup.exe" INTERNAL_NAME="setup.exe" LEGAL_COPYRIGHT="Copyright (c) Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1674E7E" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="2.0.50727.42" UPTO_BIN_PRODUCT_VERSION="2.0.50727.42" LINK_DATE="08/04/2004 06:01:37" UPTO_LINK_DATE="08/04/2004 06:01:37" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Support\msjavwu.exe" SIZE="5319512" CHECKSUM="0x9EF65E4" BIN_FILE_VERSION="5.0.3809.0" BIN_PRODUCT_VERSION="5.0.3809.0" PRODUCT_VERSION="5.00.3809" FILE_DESCRIPTION="Microsoft VM" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft VM" FILE_VERSION="5.00.3809" ORIGINAL_FILENAME="MSJavWU.exe" INTERNAL_NAME="MSJavWU.exe" LEGAL_COPYRIGHT="Copyright (C) Microsoft Corp. 1996-2000" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x518FFF" LINKER_VERSION="0x50000" UPTO_BIN_FILE_VERSION="5.0.3809.0" UPTO_BIN_PRODUCT_VERSION="5.0.3809.0" LINK_DATE="06/06/2000 20:43:56" UPTO_LINK_DATE="06/06/2000 20:43:56" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A" BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945" PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2945 (xpsp_sp2_gdr.060704-2349)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2945" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00" UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>"

REALLY sorry to bother you, but I was looking forward to play the game today...

ANY idea of what the problem might be?

I'm running WindowsXP, on a Dell Laptop, w/ a Intel Celeron 1.4GHz processor and 248MB RAM (not sure if the RAM are the issue, but if so: any chance to run the game anyway?)

Thanks a lot indeed,

Darth


Attachment (1)
Post #: 1
RE: Another installation question... sorry to bother you - 4/18/2007 12:01:57 PM   
CBaader

 

Posts: 9
Joined: 11/3/2005
From: London, UK
Status: offline 		I understand that my question above wasn't very exciting, certainly less exciting than After Action Reports or some new mods. Still: an answer (or at least a hint as the where I might find an answer or who can help) will be highly appreciated! I read in this forum (and elsewhere) that Matrix Games is proud to offer support to its users (and that this is seen to be a competitive advantage vs. other game complanies?!). I would love to support this view in the future if someone helps me with my installation problem... Thanks a lot

(in reply to CBaader)
Post #: 2
RE: Another installation question... sorry to bother you - 4/25/2007 1:34:32 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi,

Sorry for the delay in replying to you. Could you post a DxDiag file for us please? I'll ask the folks at CSO Simtek about this error as well.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to CBaader)
Post #: 3
RE: Another installation question... sorry to bother you - 4/25/2007 2:36:28 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		Try running in win98 compatibility mode.

(in reply to Erik Rutins)
Post #: 4
RE: Another installation question... sorry to bother you - 5/1/2007 5:07:47 PM   
CBaader

 

Posts: 9
Joined: 11/3/2005
From: London, UK
Status: offline 		Erik / Schrecken,

thanks very much for your prompt feedback last week and apologies for not getting back earlier. Based on the feedback here, I managed to run the game in Win98 mode, so the issue has been resolved. I do appreciate your help!

Best regards

< Message edited by CBaader -- 5/1/2007 5:21:14 PM >

(in reply to Erik Rutins)
Post #: 5
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