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Hard copy deliveries - 7/16/2007 3:07:17 PM   
Ken7

 

Posts: 120
Joined: 11/5/2006
Status: offline 		It is July16 and Im still waiting for my hard copy of CAW.
Post #: 1
RE: Hard copy deliveries - 7/16/2007 3:22:37 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		From which part of the shop did you order? EU/UK?

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RE: Hard copy deliveries - 7/16/2007 3:38:53 PM   
Froonp


Posts: 7995
Joined: 10/21/2003
From: Marseilles, France
Status: offline
quote:

ORIGINAL: Marc Schwanebeck

From which part of the shop did you order? EU/UK?

Same as Ken7 here for me.
No sign of the game, and I ordered it on the first day.
It is from Matrix Games EU, order 1631318620.
I live in France.

I already had problems with the War in the Pacific game, for which I never received a hardcopy, and only received a backup copy when I asked for my hardcopy... .

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Post #: 3
RE: Hard copy deliveries - 7/16/2007 3:45:58 PM   
sauro brusch

 

Posts: 73
Joined: 5/3/2007
Status: offline 		i am bruschi sauro from florence my order number is 1631304579, purchase date 11 jun 2007, i am still waiting for my game......

(in reply to Froonp)
Post #: 4
RE: Hard copy deliveries - 7/16/2007 6:58:23 PM   
RayWolfe

 

Posts: 1553
Joined: 2/5/2003
From: Kent in the UK
Status: offline 		As am I ... still says backordered on Website

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Post #: 5
RE: Hard copy deliveries - 7/16/2007 7:41:51 PM   
pcelt

 

Posts: 143
Joined: 2/6/2004
Status: offline 		Mine too has not yet appeared

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Post #: 6
RE: Hard copy deliveries - 7/17/2007 2:40:41 AM   
tedinaz

 

Posts: 6
Joined: 7/10/2007
Status: offline 		Mine arrived last week..total time from order to receipt was 1 week...I'm in the US

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Post #: 7
RE: Hard copy deliveries - 7/17/2007 9:52:35 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		The EU orders should ship next week. It always takes a little bit longer for them then the US orders. Sorry.

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Post #: 8
RE: Hard copy deliveries - 7/17/2007 2:56:09 PM   
Ken7

 

Posts: 120
Joined: 11/5/2006
Status: offline 		Hi Marc. I ordered it from Canada.

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Post #: 9
RE: Hard copy deliveries - 7/17/2007 4:58:53 PM   
flintlock

 

Posts: 358
Joined: 10/8/2006
Status: offline 		Back ordered issues notwithstanding, keep in mind that Canada Customs is notoriously unreliable. Sometimes packages may get through in a reasonable time frame, though it really is a crapshoot with them. I swear a package could make it through twelve different countries around the world (a couple of times), within the same time frame which a single package neglectfully awaits attention at Canada Customs.

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Post #: 10
RE: Hard copy deliveries - 7/17/2007 5:18:07 PM   
Froonp


Posts: 7995
Joined: 10/21/2003
From: Marseilles, France
Status: offline
quote:

ORIGINAL: RayWolfe

As am I ... still says backordered on Website

Having ordered nearly the first day it was available for Europe, I'm quite disapointed to hear that I'm waiting for the hardcopy because it is backordered. I would have thought that the first orders would be processed first.

This (shipping orders) is not the thing that Matrix does the best, and there is real room for improvement.

(in reply to RayWolfe)
Post #: 11
RE: Hard copy deliveries - 7/17/2007 10:23:11 PM   
Ken7

 

Posts: 120
Joined: 11/5/2006
Status: offline 		After whining yesterday about not receiving my CAW hard copy, it arrived today. Now Im just waiting for my CEAW hard copy. I figure it should be here sometime soon. I will let you all know when it arrives. Canada customs sometimes is very slow. I worked for the fed.gvt. for over 30 years and I dealt with customs MANY times. Anyhow CAW is here now and Im finally reading the manual. The manual is rather colourful.

(in reply to Ken7)
Post #: 12
RE: Hard copy deliveries - 7/18/2007 2:28:15 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
quote:

ORIGINAL: Froonp

quote:

ORIGINAL: RayWolfe

As am I ... still says backordered on Website

Having ordered nearly the first day it was available for Europe, I'm quite disapointed to hear that I'm waiting for the hardcopy because it is backordered. I would have thought that the first orders would be processed first.

This (shipping orders) is not the thing that Matrix does the best, and there is real room for improvement.


First orders are processed first. "Backordered" means they seem not be in stock yet in the EU warehouse.

We do not do the shipping ourselves. It is our fullfillment agency Digital River that handles this. There is room for improvement, I agree. Actually we are fighting over improvements with them for years

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Post #: 13
RE: Hard copy deliveries - 7/18/2007 3:18:46 PM   
Froonp


Posts: 7995
Joined: 10/21/2003
From: Marseilles, France
Status: offline
quote:

First orders are processed first. "Backordered" means they seem not be in stock yet in the EU warehouse.

OK, understood.
Indeed, I received yesterday an email telling me that the game was shipped. I'm waiting for it now.

quote:

We do not do the shipping ourselves. It is our fullfillment agency Digital River that handles this. There is room for improvement, I agree. Actually we are fighting over improvements with them for years

Great ! I'm glad it did not fall in a deaf hear !!

(in reply to Marc von Martial)
Post #: 14
RE: Hard copy deliveries - 7/31/2007 2:20:46 PM   
Froonp


Posts: 7995
Joined: 10/21/2003
From: Marseilles, France
Status: offline 		I finally got my hardcopy.
I was disappointed that the box was damaged, Digital River really needs to improve.

Thanks to Matrix Games for letting SSG do their programming / designing work, and for publishing it.

(in reply to Froonp)
Post #: 15
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