Digital River rather slow ?

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Digital River rather slow ? - 7/25/2007 9:05:24 PM

DirkX

Posts: 5
Joined: 7/25/2007
Status: offline

hello

i ordered AGEOD's civil war last week.
money was transferred (via bank account) but i dont get any reply from digital river.

i am about to withdraw my money.

how long does that company need to evaluate the money transfer in general ?

Post #: 1

RE: Digital River rather slow ? - 7/25/2007 9:09:22 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

Bank transfer largely depend between what bank your are at and to what bank you wire.

This can take several business days (up to 6), without the evaluation on DRs side.

When did you wire the money last week, did you wire it inside the same country?

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Post #: 2

RE: Digital River rather slow ? - 7/26/2007 3:25:08 PM

DirkX

Posts: 5
Joined: 7/25/2007
Status: offline

i transfered the money last friday, and it wa sin same country, it usually take 2 -3 days to transfer money in germany.

what is mostly bothering tho, is that Digital River isnt answering ANY of my emails, thats bad habbit.

(in reply to Marc von Martial)

Post #: 3

RE: Digital River rather slow ? - 7/26/2007 5:46:18 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

I will get somebody on this.

But, wiretransfers done on a Friday in Germany are usually not processed before Monday. Which would get the money on DRs account by Wednesday earliest. Now between some banks it takes up to days in Germany, which I know from own experience (I switched banks because the time needed for a transfer was too long for me).

Since I do not know which banks are involved in DRs processes, I ask again. Did they give you a German bank account to wire the money to?

I agree that DR should communicate better in this case. But I also assume that they will notify you when the money is cleared.

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RE: Digital River rather slow ? - 7/26/2007 8:08:13 PM

Bigfish

Posts: 90
Joined: 7/17/2006
From: Frankfurt, Germany
Status: offline

I bought serveral games three weeks before paying by bank transfer in Germany. I think Digitalriver uses Postbank Leipzig but i have to check this. Doing the transfer on a friday i get the confirmation mail from Digitalriver the following friday. One week for international payment by bank transfer is just fast enough thinking about bank transfer within germany needs about 3-4 for days.

Also there are enough information form Digitalriver about doing payment by bank transfer.

(in reply to Marc von Martial)

Post #: 5

RE: Digital River rather slow ? - 7/27/2007 1:49:57 AM

Fred98

Posts: 4430
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline

I have been a banker for 22 years.

In the days everybody paid by cheque, it took a while for the bank to verify the funds are available and so it takes some days to clear a cheque.

An electronic payment cannot be made unless the funds are available.

When a large corporation makes payment by electronic transfer, the receiving bank can confirm the same day that the funds have been received.

If the payment is routine in nature, the staff at the receiving end might not check until the next business day. This is because the bank�s electronic clearing process happens in the middle of the night and is administered by hard working highly stressed bankers.

In the case of a game purchase, it is likely that they receive many payments of the same amount on the same day. It can take some time to verify which payment came from which customer.

If the payment is overseas in a foreign currency, all the above continues to be true. But there can be a delay that should never exceed one day.

The delay is because your bank will have a Correspondent bank in NY where they hold their USD account. The funds are drawn from that bank to pay for the goods in USD. It is electronic but sometimes good experienced staff

notice something unusual and stop and double check before proceeding. As they should. Sometimes it is not all electronic and a human error by hard working highly stressed bankers leads to a delay.

But the most likely delay is by the beneficiary. Once he has the funds, he needs to verify which customer made the payment. Please don�t blame the banks

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RE: Digital River rather slow ? - 7/27/2007 1:54:16 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

All I can say is that we have seen some unbelievable delays in international bank transfers in the past. Truly unbelievable and it's all been in the banking system. In some cases it has come down to the bank doing the transfer incorrectly, in others an intermediate bank has "sat" on the transfer, etc.

Please e-mail me your order info at erikr@matrixgames.com and also which method you used to contact DR so that we can follow up on your order and also on why you didn't receive a response. FYI, you can always contact us at support@matrixgames.com as well.

Regards,

- Erik

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Erik Rutins
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