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For Those That Preorder From Frank Hunter

 
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For Those That Preorder From Frank Hunter - 7/24/2007 6:45:15 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Guys

As you know there are some of you that preordered Guns of August directly from Frank Hunter before we became the publisher of the game. If you preordered from Frank Hunter you should expect an email from Frank with a discount code. This order code will allow you to order the digital download version with the box edition including standard shipping and handling.

These code should be sent out by Frank sometime between Wednesday - Thursday July 25-26. To use them simple go place your order in either US or Euro store. Then apply the discount code and it will reduce your price to paid to zero. Now if you will need to pay for the difference if you want shipping to be something other then standard.

The discount codes will only work in either the US or Euro store. This will be based on where you were having the game ship to. You can not use the code for the US store in the Euro store etc.

The box edition does come with a full color CD box case, full color CD label with your serial number printed on it and a full color printed manual.

If you have any questions please let me know.

David




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RE: For Those That Preorder From Frank Hunter - 7/24/2007 7:36:30 AM   
SMK-at-work

 

Posts: 3396
Joined: 8/28/2000
From: New Zealand
Status: offline 		Excellent TY! :)

(in reply to David Heath)
Post #: 2
RE: For Those That Preorder From Frank Hunter - 7/24/2007 9:50:33 PM   
FrankHunter

 

Posts: 2111
Joined: 3/26/2004
Status: offline 		If you guys can, please email me at fhunter@telus.net so I simply reply to you quickly with a coupon as soon as I have them.



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Post #: 3
RE: For Those That Preorder From Frank Hunter - 7/25/2007 11:37:58 PM   
sol_invictus


Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline 		How those coupons coming? I'm about to die here.

10:00 PM Wednesday and still looking for my salvation.

< Message edited by Arinvald -- 7/26/2007 5:17:30 AM >

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RE: For Those That Preorder From Frank Hunter - 7/26/2007 10:37:17 AM   
carterdick

 

Posts: 6
Joined: 7/26/2007
Status: offline 		Hello

I've received my coupon for GOA. Thanks to Frank and Matrix.
Just one thing: i'm living in Belgium and i've paid shipping costs: 5,70 €. It's not really important (i'm happy to have the game...after 5 years of waiting...). But i have understood, reading your explainations, that shipping and handling costs are included with the order code.
I'm wrong or there is something that i've misunderstood ?

(in reply to David Heath)
Post #: 5
RE: For Those That Preorder From Frank Hunter - 7/26/2007 10:51:59 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi

Each coupon is worth $35.00 for the game $10.00 for a box copy and $10.00 for shipping and handling for a total coupon worth of $55.00 USD.  If might be a little short depending on what shipping options you select. 

David


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Post #: 6
RE: For Those That Preorder From Frank Hunter - 7/26/2007 11:06:07 AM   
carterdick

 

Posts: 6
Joined: 7/26/2007
Status: offline 		Hello David

I've choosen this option: Physical Shipment Plus Download (26,99 EUR) and i've paid 5,70 euro for shipping cost (using paypal).
I don't think 26,99 euros is higher than 55 $ but maybe i'm wrong...

(in reply to David Heath)
Post #: 7
RE: For Those That Preorder From Frank Hunter - 7/26/2007 3:01:26 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We'll check with Digital River, my understanding was that the coupon would cover up to $55 in costs in whatever currency and your purchase comes out to more like $45 or so - it should have been covered.

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RE: For Those That Preorder From Frank Hunter - 7/26/2007 3:17:39 PM   
Ironclad

 

Posts: 1924
Joined: 11/22/2006
Status: offline 		Yes I had the same problem - having to pay through Paypal an extra £3.70 (£3.15 shipping plus 55p VAT on it).

Other matters mentioned in earlier draft are now sorted.

< Message edited by Ironclad -- 7/26/2007 8:09:31 PM >

(in reply to Erik Rutins)
Post #: 9
RE: For Those That Preorder From Frank Hunter - 7/26/2007 3:20:33 PM   
carterdick

 

Posts: 6
Joined: 7/26/2007
Status: offline 		Hello Erik

You're right.
So, maybe, can i hope that you accept to refund these 5,70 euro to my paypal account ?

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Post #: 10
RE: For Those That Preorder From Frank Hunter - 7/26/2007 3:37:06 PM   
sol_invictus


Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline 		I was chrged $8.15 for UPS shipping here in the States. I also thought that the shipping was suppose to be covered by the coupon, but I went ahead and ordered anyway.

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RE: For Those That Preorder From Frank Hunter - 7/26/2007 4:34:11 PM   
kram

 

Posts: 36
Joined: 2/6/2004
Status: offline 		Hi Erik,
I'm pretty sure the shipping is charged regerdless the coupon amount, following the invoice detail I received:


Extended Download Service $3.99 correspoding at 3,05 EUR

Sub Total: 3,05 EUR
Tax: 1,40 EUR
Shipping: 4,72 EUR
Total: 9,17 EUR

Bests regards
Marco.

< Message edited by kram -- 7/26/2007 4:53:18 PM >

(in reply to Erik Rutins)
Post #: 12
RE: For Those That Preorder From Frank Hunter - 7/26/2007 6:09:09 PM   
Lascar


Posts: 489
Joined: 10/7/2000
Status: offline 		I was also charged $8.15 for UPS ground shipping. So it doesn't seem the full $55.00 credit was factored in.

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Post #: 13
RE: For Those That Preorder From Frank Hunter - 7/26/2007 9:49:46 PM   
mereman

 

Posts: 10
Joined: 2/9/2004
Status: offline 		I have the same problem.

I seem to be charged postage £3.15 plus VAT £0.55 giveing a total of £3.70. Not alot 'tis true.



It seems no matter what Digital River wants their cut. If you are allowing $10 for shipping I make that about £5 at todays exchange rate!!!!


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Post #: 14
RE: For Those That Preorder From Frank Hunter - 7/26/2007 11:04:32 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, we resolved this issue with Digital River on how the coupons were setup. Those of you that were charged for shipping will have that shipping charge refunded. Those who haven't used their coupons yet, they should now correctly cover both the game cost and the shipping cost.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 15
RE: For Those That Preorder From Frank Hunter - 7/26/2007 11:19:11 PM   
sol_invictus


Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline 		Great, thanks Erik.

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RE: For Those That Preorder From Frank Hunter - 7/27/2007 12:47:50 AM   
Bromley

 

Posts: 42
Joined: 1/16/2002
Status: offline 		Erik,

Looks like the shipping is still being charged. Shipping of £3.70 on order no. 1632681519 @ 22:30 GMT (well, BST), via UK portal. The order was placed after your post, but the coupon code was issued before (if that makes a difference).

np as far as getting the money back, just thought you should know.

(in reply to sol_invictus)
Post #: 17
RE: For Those That Preorder From Frank Hunter - 7/27/2007 1:49:10 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks Bromley, I'll add that to my list to check on in the morning with DR.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bromley)
Post #: 18
RE: For Those That Preorder From Frank Hunter - 7/27/2007 6:11:32 AM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		Wow he found my order
June 17th 2002

I think that beats my old record between payment and shipment which was when I ordered a book from Amazon that was out of print and on backorder and they sent it to me out of the blue 21 months later

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Post #: 19
RE: For Those That Preorder From Frank Hunter - 7/27/2007 6:16:34 AM   
flintlock

 

Posts: 358
Joined: 10/8/2006
Status: offline 		Well what a nice surprise, Fallschirmjager. Although you mentioned you weren't as interested in GoA today as you were when you ordered it, I recommend giving it a go at some stage. It really is a fine little wargame, and you may just end up pleasantly surprised like myself at what you find.

(in reply to Fallschirmjager)
Post #: 20
RE: For Those That Preorder From Frank Hunter - 7/27/2007 6:24:58 AM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		This fall I am teaching a course at Emory University about the 1820-1918 period in European history
I think my interest is definitly right up there

And plus pre orders back in the day were $20 so I save $15
Good of Frank to not charge the extra 15

I am downloading now and am fully planning on giving this a try

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RE: For Those That Preorder From Frank Hunter - 7/27/2007 8:13:03 AM   
SMK-at-work

 

Posts: 3396
Joined: 8/28/2000
From: New Zealand
Status: offline 		Looks like it's now fixed.....although it did try to sneak in $3.99 for the extended download which I thought a bit cheeky given I'm getting a physical copy!! 

(in reply to Fallschirmjager)
Post #: 22
RE: For Those That Preorder From Frank Hunter - 7/27/2007 4:56:46 PM   
sol_invictus


Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline 		Bad boy.

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Post #: 23
RE: For Those That Preorder From Frank Hunter - 7/29/2007 12:45:21 PM   
ess1

 

Posts: 238
Joined: 9/13/2004
From: Newport, Shropshire, U.K.
Status: offline 		I have just completed transaction (US Store) and have been charged post + tax.

Many thanks Frank ( have emailed you seperately) and Matrix for honouring my order so long ago.



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Post #: 24
RE: For Those That Preorder From Frank Hunter - 7/31/2007 11:47:47 AM   
carterdick

 

Posts: 6
Joined: 7/26/2007
Status: offline 		- Erik

quote:

Ok, we resolved this issue with Digital River on how the coupons were setup. Those of you that were charged for shipping will have that shipping charge refunded.


Hello Erik

I don't know when you will refund these shipping costs but as i see no news about that since some days, i give you the informations about my order (if needed)

Order Number: 1632674957
Order Date: 26-JUL-07

Best regards.


(in reply to Erik Rutins)
Post #: 25
RE: For Those That Preorder From Frank Hunter - 8/3/2007 2:43:34 AM   
pascalc

 

Posts: 27
Joined: 2/1/2007
Status: offline 		I got my coupon for pre-paying in an email from Frank.

However, I don't see anyplace to use it in the on-line ordering process in the Matrix Store.

How do I use my coupon?

Thanks. (Can't wait to play.)

(in reply to carterdick)
Post #: 26
RE: For Those That Preorder From Frank Hunter - 8/3/2007 4:17:09 AM   
SMK-at-work

 

Posts: 3396
Joined: 8/28/2000
From: New Zealand
Status: offline 		IIRC you enter it at checkout

(in reply to pascalc)
Post #: 27
RE: For Those That Preorder From Frank Hunter - 8/3/2007 4:32:49 AM   
flintlock

 

Posts: 358
Joined: 10/8/2006
Status: offline 		Pascal,

Enter your code where I've highlighted in the attached image below:


(in reply to pascalc)
Post #: 28
RE: For Those That Preorder From Frank Hunter - 8/3/2007 4:50:37 AM   
pascalc

 

Posts: 27
Joined: 2/1/2007
Status: offline 		That's where I was and couldn't figure out.
But then I figured out what blank seemed closest, and all is set.
Thanks.

(in reply to SMK-at-work)
Post #: 29
RE: For Those That Preorder From Frank Hunter - 8/3/2007 5:29:47 AM   
sol_invictus


Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline 		I was still charged shipping. Will this be refunded to my card?

_____________________________

"The fruit of too much liberty is slavery", Cicero

(in reply to pascalc)
Post #: 30
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