WanderingHead
Posts: 2134
Joined: 9/22/2004 From: GMT-8 Status: offline
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I'm actually a volunteer for 2by3, because I love the game (and I might add I have always been happy with 2by3's support, before I ever looked at the code). But I do have a job which involves writing SW. I have a lot of experience in the area and can say that EVERY company considers cost/benefit when considering which bugs to live with and which to fix. It happens everywhere, from your cell phone to your PC there are latent bugs that someone somewhere has decided not to address. To imply otherwise is inaccurate. Even as a customer, I would prefer 2by3 to work on developing new things or working on more important bugs rather than tracking down every last little inconsequential bug. Time spent one one thing means time not spent on another. Even Dell is not immune, and if you Google "Dell customer satisfaction" you'll find a recent downward trend. I'm sure we can find testimonials of people whose Dell PCs have crashed, or cannot reliably connect to WiFi, or whatever. The most perplexing thing is the assertion that it is better to lie and say it will be fixed when there is no intention to. Personally, this is exactly the kind of behaviour I DO NOT WANT from customer service. Reluctantly, I must confess that I realized today that I may have a fix. I have already made a change so that AI controlled naval units will not move onto Neutral controlled sea zones, it should be easy to extend to allies of the AI player. My only reluctance in changing it is the effort to retest it to make sure it doesn't break anything else. Anyway, this should be the last of the thread for me. Please try to keep the tone more polite in future.
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