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Non Receipt of Games - 10/26/2007 11:43:47 AM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		I purchased two games. I paid for them on 24/9/07. I have not received them. I have sent three emails over the past week for no response (at all, which I find a little poor). WHO DO I TALK TO? I don't want a refund. I just want the games I paid for.

Can somebody offer me some assistance?
Post #: 1
RE: Non Receipt of Games - 10/26/2007 11:58:00 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Did you write to support@matrixgames.com ?

Which titles did you order? What payment option did you choose? Can you check your order status on www.findmyorder.com?

_____________________________

Marc von Martial
instagram stream

(in reply to Pining)
Post #: 2
RE: Non Receipt of Games - 10/27/2007 3:13:39 AM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		1/ Response from matrixgames@digitalriver.com

"PLEASE DO NOT RESPOND TO THIS EMAIL
To send an email to customer service, please go to
http://service.digitalriver.com/question

Dear XXXXXXXXXX,

Your order from Matrix Games has been shipped and your account has been charged.

Order Number: XXXXXXXXX
Order Date: 24-SEP-07"

2/ Email to: (webhelp@digitalriver.com) 10/10/07

Hello,

All I am after is roughly how long my item could take to arrive at my home in Australia. Is there an average time frame?

Thanks

3/ Email to: support@matrixgames.com 20/10/07

Product Name Qty Ordered Platform Price
Commander: Europe At War 1 PC A$73.99
Guns of August 1 PC A$53.99


Sub Total: A$127.98
Tax: A$14.26
Shipping: A$14.57
Total: A$156.81

THE ABOVEMENTIONED ORDER HAS NOT BEEN DELIVERED TO ME AS OF TODAY 20/09/2007. I NOTE THAT THE ADDRESS INCLUDES "AK" IN IT. AT THE TIME OF PURCHASE I HAD PUT IN "OTHER" AS I AM OUTSIDE THE US.I WILL AWAIT YOUR FURTHER ADVICE.
REGARDS,

4/ I placed a post in a forum here which I had posted in earlier, but received no response.

5/ Email to: matrixgames@digitalriver.com 26/10/07

Does anyone in your company want to acknowledge my lack of receipt of the product I paid for. This is my fourth email, with no reply.
You can contact me on podbox@hotmail.com.



NO ONE (apart from your good self) has responded in any way.
I will admit that I am currently rather disappointed in the service to date.

Regards,
Pining

< Message edited by Erik Rutins -- 10/27/2007 4:39:18 AM >

(in reply to Marc von Martial)
Post #: 3
RE: Non Receipt of Games - 10/27/2007 3:51:03 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Please write to support@matrixgames.com

_____________________________

Marc von Martial
instagram stream

(in reply to Pining)
Post #: 4
RE: Non Receipt of Games - 10/27/2007 4:00:42 AM   
Fred98


Posts: 4430
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline 		Games mailed to Australia tend to take 4 - 8 weeks.

But they always get here!
-


_____________________________


(in reply to Marc von Martial)
Post #: 5
RE: Non Receipt of Games - 10/27/2007 4:05:34 AM   
JAMiAM

 

Posts: 6165
Joined: 2/8/2004
Status: offline 		Pining, it is a bad idea, posting the serial numbers on public forums. You should edit those down to XXXX format. Matrix stands behind their games and I'm sure this will all get sorted out soon enough, but having your serial numbers get compromised can lead to having your purchases registered to someone else (a pirate) and even more trouble down the road.

(in reply to Fred98)
Post #: 6
RE: Non Receipt of Games - 10/27/2007 4:53:25 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Pining,

I don't know why you haven't received any e-mail replies to date. We will look to see if we received those e-mails and why they were missed if so. Have you checked your order status online yet? It should be available via www.findmyorder.com.

I'll find out exactly what has happened to your order, but it will take until Monday unfortunately. Thanks for your patience so far and please be patient just a couple more days.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to JAMiAM)
Post #: 7
RE: Non Receipt of Games - 10/27/2007 1:07:25 PM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		As in point 3, I have already contacted your suggested point of call, yet they have not responded.

(in reply to Marc von Martial)
Post #: 8
RE: Non Receipt of Games - 10/27/2007 1:11:29 PM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		Thanks for the reply Joe. If it comes I will be happy. They were originally supposed to be a birthday present.....which didn't happen. I'd just be happy to get them.
I'm not sure where Wollondilly is, but I'm going to Sydney in December, if it's near, I'll try to pass through!

(in reply to Fred98)
Post #: 9
RE: Non Receipt of Games - 10/27/2007 1:12:29 PM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		I thought I did!

(in reply to JAMiAM)
Post #: 10
RE: Non Receipt of Games - 10/27/2007 1:13:49 PM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		Erik,

I sincerely thank you for your reply.

(in reply to Erik Rutins)
Post #: 11
RE: Non Receipt of Games - 10/30/2007 10:34:04 AM   
Pining

 

Posts: 14
Joined: 10/12/2007
Status: offline 		All items received and I am very happy with what I've got.
Thank you to everybody, especially those from MatrixGames.

(in reply to Pining)
Post #: 12
RE: Non Receipt of Games - 10/31/2007 11:43:02 AM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline 		Another satisfied customer way to go EriK

< Message edited by Zap -- 10/31/2007 11:44:59 AM >

_____________________________


(in reply to Pining)
Post #: 13
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