i can't download

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i can't download - 11/7/2007 11:05:32 AM

aitorful

Posts: 20
Joined: 10/1/2007
Status: offline

I have bought Napoleon in Italy I start domnload it in a download manager (bacause I have 56k speed). I paused it and when I try to start I can't.

Post #: 1

RE: i can't download - 11/7/2007 12:12:13 PM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline

quote:

ORIGINAL: pailleterie
I have bought Napoleon in Italy I start domnload it in a download manager (bacause I have 56k speed). I paused it and when I try to start I can't.

If you're using GetRight you might have a problem - try Stardownloader - all info here :

http://www.matrixgames.com/forums/m.asp?m=1558226&mpage=1&key=

Greetz,

Eddy Sterckx

(in reply to aitorful)

Post #: 2

RE: i can't download - 11/7/2007 12:49:56 PM

aitorful

Posts: 20
Joined: 10/1/2007
Status: offline

thanks sterckxe. I was using orbit downloader but I will try stardownloader, the problem is that now I can star a new download becuse it said me that i started too much downloads but I have post one email to download support and waiting for his answer.

(in reply to aitorful)

Post #: 3

RE: i can't download - 11/7/2007 12:57:17 PM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline

quote:

ORIGINAL: pailleterie
... post one email to download support and waiting for his answer.

If that email went to Digital River you might want to read a post or two in here ...

Greetz,

Eddy Sterckx

(in reply to aitorful)

Post #: 4

RE: i can't download - 11/7/2007 3:02:37 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: pailleterie
thanks sterckxe. I was using orbit downloader but I will try stardownloader, the problem is that now I can star a new download becuse it said me that i started too much downloads but I have post one email to download support and waiting for his answer.

Ok, the download manager is really to allow you to resume broken downloads, not to download multiple streams at once. For various reasons, there's a limit on simultaneous downloads as well as a limit on total downloads (unless you purchased the download insurance). It sounds like your download manager pretty much used all those up. Please e-mail me at erikr@matrixgames.com and I'll get your download count reset, but please try StarDownloader as we've found it's the one that's the most friendly with our system.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC