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Getting error when ordering - 11/15/2007 12:22:45 AM   
dbt1949_slith

 

Posts: 194
Joined: 6/15/2001
From: hogeye,ar
Status: offline 		After placing an order and giving my CC# an error box came up and said I would get an e-mail with the pertinent information.
How long do I have to wait before panicking? It's just been an hour and a half but usually I get to download as soon as I place the order.

Thanks!

_____________________________

Ye Olde Farte
Post #: 1
RE: Getting error when ordering - 11/15/2007 12:25:27 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Did the charge complete? Have you checked your spam filter for an e-mail yet? If your order completed, did it take you to the completed order page with the download link?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dbt1949_slith)
Post #: 2
RE: Getting error when ordering - 11/15/2007 1:05:49 AM   
dbt1949_slith

 

Posts: 194
Joined: 6/15/2001
From: hogeye,ar
Status: offline 		I checked my spam and it wasn't there. This error number comes up under the message telling me to wait for an e-mail. I think it is E000008683340. I did wait for awhile after that but nothing else happened.
As a matter of fact the same thing happened when I ordered Advanced Tactics except I got an e-mail within 15 minutes. From there I was able to download by going to the "check my order status" and find the download okay. I have checked it there and it hasn't shown up there as of yet.
I did not get an order number.

Thanks.

_____________________________

Ye Olde Farte

(in reply to Erik Rutins)
Post #: 3
RE: Getting error when ordering - 11/15/2007 1:10:20 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		dbt1949,

Very odd - have you tried going to www.findmyorder.com to see if you can look up your order there and get a download link? What browser are you using? Do you have cookies enabled?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dbt1949_slith)
Post #: 4
RE: Getting error when ordering - 11/15/2007 1:28:17 AM   
dbt1949_slith

 

Posts: 194
Joined: 6/15/2001
From: hogeye,ar
Status: offline 		They don't have my order. I use Firefox and yes, I do have the cookies enabled.
It's too early to see if my CC has been charged for this or not.
If my order isn't showing up does that mean the order wasn't complete?
Should I order again and risk being charged twice or wait for an indefinate time for that precious e-mail to come?

Thanks.


_____________________________

Ye Olde Farte

(in reply to Erik Rutins)
Post #: 5
RE: Getting error when ordering - 11/15/2007 1:43:19 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		dbt1949,

If you can e-mail me at erikr@matrixgames.com with your personal info I should be able to look up and see if your order went through or not.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dbt1949_slith)
Post #: 6
RE: Getting error when ordering - 11/15/2007 2:25:19 AM   
dbt1949_slith

 

Posts: 194
Joined: 6/15/2001
From: hogeye,ar
Status: offline 		Thanks for your time and concern. I finally got the e-mail and will download here shortly. I guess a 2 hour wait isn't that big a deal but I've ordered quite a few Matrix games since your beginning (at least a couple of dozen)and the last couple of times are the only times I've had this happen.
Maybe it's just me and this particualr CC that are the problem I don't know. But for me at least, it's finally resolved this time. I might be a little on the leery side next time I want to order one of your games tho. I don't know.
I still love your games tho.

Thanks again.

Dave


< Message edited by dbt1949 -- 11/15/2007 2:27:51 AM >

_____________________________

Ye Olde Farte

(in reply to Erik Rutins)
Post #: 7
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