Cancelling orders for Europe ??

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Cancelling orders for Europe ??

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [General] >> Unofficial Tech Support By Gamers for Gamers >> Cancelling orders for Europe ??

Page: [1]

Message

<< Older Topic Newer Topic >>

Cancelling orders for Europe ?? - 11/17/2007 3:58:08 PM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

Hay , I am a strategy-gamer from Belgium (Europe) and cause we cant buy matrix-games in the stores I ordered on the 14/11 nine !! games from the excellent choice we have in the matrix-store. I got a confirmation mail back from DigitalRiver, so everything okay. Now I want to check out the progress of my order and it seems to be cancelled by the matrix-sevices ?? and this without any message from matrix !! Are there also gamers in Europe who got the same probems or what ??
And the next of my questions : why cant we in Europe-store buy the game UFO : extraterrestrials ?? Isn't the market in Europe not big or intresting enough ??

Post #: 1

RE: Cancelling orders for Europe ?? - 11/17/2007 7:17:19 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Eastern,

First of all, thanks for your order! I have no idea however why it would be cancelled by us. That does not typically happen at all. Could you please e-mail us at erikr@matrixgames.com and support@matrixgames.com with your order information so that we can follow up to investigate this?

UFO is the _only_ game we do not sell worldwide, because the developer worked out one agreement with us for online sales in North America and another agreement with Paradox/Gamer's Gate for distribution elsewhere. So, we are bound by contract to sell that only in the North America region.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Eastern)

Post #: 2

RE: Cancelling orders for Europe ?? - 11/18/2007 2:35:05 PM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

Thanks for the information, Erik, and I have send you my order number, I would be thrilled if you could make things allright

(in reply to Erik Rutins)

Post #: 3

RE: Cancelling orders for Europe ?? - 11/18/2007 8:25:59 PM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

Hi , Erik , latest news , today I got a message from your services to place a new order instead of the old one, okay I tried but got a error message (30024003-0) in when finishing my secure order !! What's going on this time ?? I complained with DigitalRiver now according the error message. I ordered today games in Paradox also : no problem at all, so my credit card is allright

(in reply to Eastern)

Post #: 4