Karljj
Posts: 18
Joined: 11/18/2007
Status: offline
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quote:
ORIGINAL: Erik Rutins
Hi Karl,
All physical shipments are actually on hold until our printer finishes printing the manuals, which should be soon. The physical option was only live in the store for less than a day as the result of a store glitch. You will get your physical order, but no sooner than anyone else - it's not lost though, don't worry.
As far as the serial number, it's definitely unusual that you didn't receive one. You can try going to www.findmyorder.com to retrieve your serial number and order history there. Let me know if that works for you.
Regards,
- Erik
Hi Erik
The www.findmyorder.com works fine i can redownload AT but there i still no serial number, this is a cut and past of my order information when i purchased the game:
Order Information
Your credit card has been charged: 44,73 EUR.
The charge will appear on your credit card as: "DR *Matrix Games EU".
Name Qty
Advanced Tactics: World War II 1
Serial #: None
Extended Download Service 1
Serial #: None
Click on the begin download button to download your product.
Download Questions
1. How do I start the download?
2. Can I save the download to a floppy disk?
3. Where should the download go?
4. What if the download stops before it's complete?
5. If my download cuts out in the middle, can I start from where I left off?
6. I've finished downloading; where do I find it?
7. How do I launch my software?
8. What if I want a shipment, but I've already ordered a download?
9. What is Download Insurance?
10. Where do I go for technical support?
Download Instructions
If your order contains downloadable software and you have not purchased our Extended Download Service, you have 30 days to download your purchase. Please save a backup copy to a ZIP drive, Floppy disks, etc., of the file(s) that you downloaded in case you have computer or hard disk problems.
If your order contains a shipped product, we will send you an additional email which will include tracking information when the item is shipped. Shipping invoices received with the product shipment may not reflect actual purchase price but rather a list price per product.
If you have problems with your order, or have any additional questions or comments, please refer to the email confirmation for your order or you may contact Customer Service for assistance.
Thank you again for your order!
E-commerce services are provided by Digital River, International SARL, a Matrix Games EU e-commerce reseller. Privacy Policy
As you can see there should be a serial number were is written "#:None"?!?  but there isn't.....
< Message edited by karlj -- 11/20/2007 3:13:09 AM >
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Printable Version
Serial Number missing - 
Yes i have it many thanks for your help.
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