Can't buy it- Ordering system error

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Can't buy it- Ordering system error

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All Forums >> [Current Games From Matrix.] >> [Modern] >> Larry Bond's Harpoon - Commander's Edition >> Can't buy it- Ordering system error

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Can't buy it- Ordering system error - 11/28/2007 3:17:45 PM

Tomus

Posts: 234
Joined: 9/22/2003
From: UK
Status: offline

I don't know what I am doing wrong but it says my shipping address does not match the mailing option. Yet I have tried them all and it still won't let me move on.

Any ideas?

I have ordered loads before so its not something I missing I am sure.

Cheers Tomus

Post #: 1

RE: Can't buy it- Ordering system error - 11/28/2007 3:42:35 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please e-mail me at erikr@matrixgames.com with your order number and we'll investigate.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Tomus)

Post #: 2

RE: Can't buy it- Ordering system error - 11/28/2007 9:26:41 PM

Bedford Incident

Posts: 5
Joined: 11/28/2007
Status: offline

That sounds like the same problem I had. It gave me a different error when I gave it a bogus phone number. I'm glad I'm not the only one. For a while I thought I was being phished.

(in reply to Tomus)

Post #: 3

RE: Can't buy it- Ordering system error - 11/28/2007 9:59:47 PM

Tomus

Posts: 234
Joined: 9/22/2003
From: UK
Status: offline

The UK physical shipment/dl section is set up incorrectly. It normally gives an option of royal mail or fast next day service. Instead it has the US shipping options instead. Hence the conflict.

Just ordering the physical shipment without the DL appears to work and look at normal for the UK.

(in reply to Bedford Incident)

Post #: 4

RE: Can't buy it- Ordering system error - 11/28/2007 10:07:52 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Ok, Tomus you should have heard back from DR at this point regarding your issue. According to the investigation, you had entered in your country incorrectly which is what was causing the error. That may have also caused the wrong shipping options to show up.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Tomus)

Post #: 5

RE: Can't buy it- Ordering system error - 11/28/2007 10:12:09 PM

Tomus

Posts: 234
Joined: 9/22/2003
From: UK
Status: offline

Erik its not the way I was ordering. The way that UK Physical/DL is set up is incorrect.

Try it and see.

If you try and order say Close Combat Modern Tactics take the United Kingdom option hit the Physical/DL option it will give you a UK postal option list.

The same way for Harpoon gives you a US postal list with the default option for Harpoon being Lower 48 States. The default for Close Combat being Shipping UK-UK postal service.

This only affects UK Physical and Download purchase.

< Message edited by Tomus -- 11/28/2007 10:18:40 PM >

(in reply to Erik Rutins)

Post #: 6