Program do not start

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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Napoleon in Italy >> Napoleon in Italy Support >> Program do not start

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Program do not start - 11/30/2007 2:53:43 PM

2gaulle

Posts: 466
Joined: 2/16/2004
From: Montreal
Status: offline

Since 2 days the game refuse to re-start. I'm oblige to reboot my machine to be able to play!

Hope to have some support on this problem this time!

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Post #: 1

RE: Program do not start - 11/30/2007 3:17:45 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

2gaulle,

Did anything else change on your system 2-3 days ago? Any new software or drivers? It seems odd that a reboot fixes the issue, could you post a DxDiag file for us please and also describe exactly what the game does when you try to launch it? Any error messages?

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 2gaulle)

Post #: 2

RE: Program do not start - 12/1/2007 3:42:57 PM

2gaulle

Posts: 466
Joined: 2/16/2004
From: Montreal
Status: offline

informations send

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(in reply to Erik Rutins)

Post #: 3

RE: Program do not start - 12/3/2007 5:23:52 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I haven't received anything, where did you send it?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 2gaulle)

Post #: 4

RE: Program do not start - 12/3/2007 2:38:06 PM

2gaulle

Posts: 466
Joined: 2/16/2004
From: Montreal
Status: offline

at support@matrixgames.com on december 1 at 8.41
mail resend

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(in reply to Erik Rutins)

Post #: 5

RE: Program do not start - 12/3/2007 3:40:47 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Could you post the response here as well so that the developer can see it?

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 2gaulle)

Post #: 6

RE: Program do not start - 12/4/2007 10:49:14 PM

HussarGames

Posts: 253
Joined: 10/18/2006
Status: offline

Does the game work after a restart of the computer? If yes, then it must be a problem with your system.

If not, and you changed some system components or installed some new software that may be the cause. Try reinstalling.

Let us know if this helps and if not, please go into more detail. Do you get to the menu? At what point exactly does the game not start?

Thank you for reporting the problem.

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(in reply to Erik Rutins)

Post #: 7