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Screen Messes up upon loading - 12/5/2007 7:58:54 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Hey,

Just downloaded, no problems with that, file seemed fine (about 161mb).

However, whenever I load the game the screen does not stay in "the middle" of the monitor. The initial movie does not load correctly either. Below is a Screenshot of what my game looks like upon loading.

Thanks,
SoM





Attachment (1)

_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade
Post #: 1
RE: Screen Messes up upon loading - 12/5/2007 8:01:17 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Here is my DxDiag file, note attachment.

SoM

Attachment (1)

_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to cdbeck)
Post #: 2
RE: Screen Messes up upon loading - 12/5/2007 8:01:29 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Wow, I can't say we've seen that before. Could you post a DxDiag? Also, just for the heck of it, try a reboot and see if that helps.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to cdbeck)
Post #: 3
RE: Screen Messes up upon loading - 12/5/2007 8:02:47 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		DxDiag looks fine. What's your desktop resolution? Do you have any unusual dpi or scaling set?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 4
RE: Screen Messes up upon loading - 12/5/2007 8:06:49 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		No unusual settings, that I know of. I use 1024x768, 90hz Refresh. I will change this and then check again, reboot had no effect.

I will then try a fresh DL and install on my other HD. Will report back.

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to Erik Rutins)
Post #: 5
RE: Screen Messes up upon loading - 12/5/2007 8:09:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, I'll keep researching, hopefully Marshall will be able to stop in shortly and chime in as well.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdbeck)
Post #: 6
RE: Screen Messes up upon loading - 12/5/2007 8:41:56 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Ok, here is what I tried.

Redownloaded and reinstalled on another Hard Drive - no change.

Redownloaded DirectX9 (said I was up-to-date) - no change.

Redownloaded nVidia drivers, uninstalled old drivers and installed new ones - no change.

Changed to numerous resolutions and refresh rates - no change.

I'm wondering if the key might be in the fact that the intro movie does not play. That seems highly odd to me. I will experiment more, as you research.

First time I had a glitch with a Matrix program! I guess we all get a run of bad luck, eh? Shame, cause this was the release I am most excited about! I have faith though, you all are pros.

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to Erik Rutins)
Post #: 7
RE: Screen Messes up upon loading - 12/5/2007 9:01:19 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hm, have you tried deleting the intro video file to see if that makes any difference?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdbeck)
Post #: 8
RE: Screen Messes up upon loading - 12/5/2007 9:03:42 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Have any idea what that file is called?

I switched off my anti-virus and Zonealarm to re-DL again and reinstall. Just making sure this was not accidentally corrupting things.

I also used the compatibility mode on the .exe, switching it to Windows ME/98 and putting it on the 640x480 setting and the "standard text" setting. Still no dice.

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to Erik Rutins)
Post #: 9
RE: Screen Messes up upon loading - 12/5/2007 9:07:03 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Oh Erik... here is something to try. Can you enter the "Grand Campaign" then save the game and upload it here. I can't get to the New Game button, but I can hit the load game button. I wonder if the problem persists past the loading screen.

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to cdbeck)
Post #: 10
RE: Screen Messes up upon loading - 12/5/2007 9:11:12 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Another brief idea. I had some issues with Crown of Glory regarding something like this, now that I remember.

It had something to do with the Indeo codec. Any way you can upload a new version of this codec or give me a place to DL one?

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to cdbeck)
Post #: 11
RE: Screen Messes up upon loading - 12/5/2007 9:12:26 PM   
ulver

 

Posts: 527
Joined: 9/9/2001
From: Danmark, Europe
Status: offline 		I fear I have the same issue:




My laptop is locked to 1400x900

Attachment (1)

< Message edited by ulver -- 12/5/2007 9:14:27 PM >

(in reply to cdbeck)
Post #: 12
RE: Screen Messes up upon loading - 12/5/2007 9:17:29 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok... let me see if I can get an Indeo Codec installer posted here to see if that helps.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ulver)
Post #: 13
RE: Screen Messes up upon loading - 12/5/2007 9:21:29 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Whew... well I am not alone, so that makes me feel a tiny bit better.

I did find a site that offered free Lignos Indeo Codec. The version number is 5.11. Is this the best up-to-date version?

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to Erik Rutins)
Post #: 14
RE: Screen Messes up upon loading - 12/5/2007 9:24:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, please give this codec installer a try, let me know if it makes any difference or not.



Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdbeck)
Post #: 15
RE: Screen Messes up upon loading - 12/5/2007 9:41:10 PM   
ulver

 

Posts: 527
Joined: 9/9/2001
From: Danmark, Europe
Status: offline 		I tried it. No help for me I'm afraid

(in reply to Erik Rutins)
Post #: 16
RE: Screen Messes up upon loading - 12/5/2007 9:49:14 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Did the video play for you once you ran the codec installer? Or did it still not play and you still got the offset screen at the start?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ulver)
Post #: 17
RE: Screen Messes up upon loading - 12/5/2007 9:52:40 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		No playback and no change in screen. No change at all.

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to Erik Rutins)
Post #: 18
RE: Screen Messes up upon loading - 12/5/2007 9:55:00 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok... I'm going to have to wait for Marshall to help out with this, I've sent him an e-mail.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdbeck)
Post #: 19
RE: Screen Messes up upon loading - 12/5/2007 9:59:18 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Ok, I did get a change. I used this Indeo 5.11 installer below. Once I did this, I actually got the intro movie to load! However, the screen distortion remains the same.

SoM

_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to Erik Rutins)
Post #: 20
RE: Screen Messes up upon loading - 12/5/2007 10:09:45 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Can you tell me what O/S or did I miss this?





_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to cdbeck)
Post #: 21
RE: Screen Messes up upon loading - 12/5/2007 10:25:22 PM   
cdbeck


Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline 		Windows XP
Video Driver/Card: nVidia 7800
3GB Ram
Dell Dimension




_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to Marshall Ellis)
Post #: 22
RE: Screen Messes up upon loading - 12/5/2007 10:26:10 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Marshall,

quote:

ORIGINAL: Marshall Ellis
Can you tell me what O/S or did I miss this?


Check the DxDiag files, which are posted above as in-post attachments.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Marshall Ellis)
Post #: 23
RE: Screen Messes up upon loading - 12/5/2007 10:30:22 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		Son Of Monfort:

Please manually set your screen res to 1024 x 768 and then try to execute the game. Tell me the results...



_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to Erik Rutins)
Post #: 24
RE: Screen Messes up upon loading - 12/5/2007 10:34:20 PM   
ulver

 

Posts: 527
Joined: 9/9/2001
From: Danmark, Europe
Status: offline
quote:

ORIGINAL: Son_of_Montfort

Ok, I did get a change. I used this Indeo 5.11 installer below. Once I did this, I actually got the intro movie to load! However, the screen distortion remains the same.

SoM

I should have been clearer. The matrix intro movie played fine for me. Might be two unrelated issuer- I’m running win XP with a ATI mobiity Radeon X600 GFX card – so it is not Nvidia specific

(in reply to cdbeck)
Post #: 25
RE: Screen Messes up upon loading - 12/5/2007 10:36:17 PM   
ulver

 

Posts: 527
Joined: 9/9/2001
From: Danmark, Europe
Status: offline
quote:

ORIGINAL: Marshall Ellis

Son Of Monfort:

Please manually set your screen res to 1024 x 768 and then try to execute the game. Tell me the results...



Resetting screen resolution mad no difference to me.

(in reply to Marshall Ellis)
Post #: 26
RE: Screen Messes up upon loading - 12/5/2007 10:36:43 PM   
Marshall Ellis


Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline 		ulver:

Can you manually set your screen res to 1024 x 768 then run?





_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to ulver)
Post #: 27
RE: Screen Messes up upon loading - 12/5/2007 10:47:01 PM   
mmattson

 

Posts: 18
Joined: 5/1/2007
Status: offline 		Same for me,  got Directx10 of a microsite site  and tried again without success

help

(in reply to cdbeck)
Post #: 28
RE: Screen Messes up upon loading - 12/5/2007 11:14:15 PM   
Dego

 

Posts: 13
Joined: 2/15/2006
Status: offline 		I have the same problem.

Attachment (1)

(in reply to mmattson)
Post #: 29
RE: Screen Messes up upon loading - 12/5/2007 11:14:34 PM   
ulver

 

Posts: 527
Joined: 9/9/2001
From: Danmark, Europe
Status: offline
quote:

ORIGINAL: Marshall Ellis

ulver:

Can you manually set your screen res to 1024 x 768 then run?





Tried it - makes no diff

(in reply to Marshall Ellis)
Post #: 30
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