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All Forums >> [New Releases from Matrix Games] >> Empires in Arms the Napoleonic Wars of 1805 - 1815 >> Tech Support >> unable to download

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unable to download - 12/5/2007 11:21:10 PM

demonterico

Posts: 292
Joined: 10/16/2002
From: Seattle WA
Status: offline

I've looked everywhere but have not found a link that downloads EiA. I've already purchased the complete package: download+ disc + insurance. ($90. US) I have a order number and serial number.

So what do I do now?

< Message edited by demonterico -- 12/5/2007 11:35:11 PM >

_____________________________

The world has never seen a more impressive demonstration of the influence of sea power upon history. Those far distant, storm-beaten ships, upon which the Grand Army never looked, stood between it and the dominion of the world. -- Alfred Thayer Mahan

Post #: 1

RE: unable to download - 12/5/2007 11:23:46 PM

cdbeck

Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline

Hey, just an unofficial help, did you go to the Store - Order Status, then type your order number and the password you gave the order form? Once you do that, it should bring you to the order status sheet. The DL button is a big blue button around the serial number.

Try that.

SoM

_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to demonterico)

Post #: 2

RE: unable to download - 12/5/2007 11:26:16 PM

Marshall Ellis

Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline

Hey guys:

Not sure here? I'll see if Erik can chime in...

_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games

(in reply to cdbeck)

Post #: 3

RE: unable to download - 12/5/2007 11:34:29 PM

demonterico

Posts: 292
Joined: 10/16/2002
From: Seattle WA
Status: offline

Thank you Son of M that seems to be working. I'll verify when download is complete.

_____________________________

(in reply to cdbeck)

Post #: 4

RE: unable to download - 12/5/2007 11:35:53 PM

cdbeck

Posts: 1374
Joined: 8/16/2005
From: Indiana
Status: offline

Now if only I could get my issue worked out. Have fun!

_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to demonterico)

Post #: 5

RE: unable to download - 12/5/2007 11:42:59 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hey there, sorry I was offline for a bit - normally when you complete an order you will go to a screen that has a blue download button. If you miss that, you should get an e-mail with a download link. If you miss that, you can go back to www.findmyorder.com and enter in your order info to receive a download link and retrieve your serial number.

_____________________________

Erik Rutins
CEO, Matrix Games LLC