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EiA purchase problem

 
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EiA purchase problem - 12/6/2007 11:43:19 PM   
mitchell2

 

Posts: 15
Joined: 8/31/2007
Status: offline 		I attempted to buy EiA yesterday briefly after its release in the European online shop. However, after the completion of the order I received the following error message:

quote:

We're having a problem processing your order.

Please contact Customer Service.

(Error Number: 30024003 - 0)


I sent a mail to the Customer Service using the form on the webpage but didn't get an answer so far. Does anybody have experiences about typical reply times for the customer support? Or even better, does anybody have suggestions how to solve this problem?

Thanks for your help,
mitch
Post #: 1
RE: EiA purchase problem - 12/7/2007 12:21:43 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please e-mail me at erikr@matrixgames.com with your order issue and I'll make sure this is promptly investigated. It sometimes does take up to 24 hours for the store support to investigate an issue, but they are usually much faster.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to mitchell2)
Post #: 2
RE: EiA purchase problem - 12/7/2007 8:36:11 PM   
mitchell2

 

Posts: 15
Joined: 8/31/2007
Status: offline 		Is there any chance for a solution before the weekend? (I sent the requested mail to Erik briefly after his post.)

I know I am way too impatient, but to wait while everybody else is playing is even tougher than waiting for the release. :-)

(in reply to Erik Rutins)
Post #: 3
RE: EiA purchase problem - 12/7/2007 9:20:33 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If you are who I think you are (e-mail address-wise) then I just replied to you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to mitchell2)
Post #: 4
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