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BAD PANZER COMMAND GAME PLEASE READ

 
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BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 3:19:04 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Dear Matrix people

My Panzer Command game goes up to vehicle selection, loads then takes me back to the Auto run screen. You gotta help me,


Invader357
Post #: 1
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 3:26:06 PM   
sterckxe


Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline
quote:

ORIGINAL: Invader357

Dear Matrix people

My Panzer Command game goes up to vehicle selection, loads then takes me back to the Auto run screen. You gotta help me,


Invader357


Have you tried asking for help in the Panzer Command forum ?

Greetz,

Eddy Sterckx

(in reply to Invader357)
Post #: 2
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 3:33:08 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Yes I have, I'm very new to Matrix Games so I usually don't get half the questions people ask me. I've tried to get as much help as possible.

Invader357

(in reply to sterckxe)
Post #: 3
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 3:48:42 PM   
sterckxe


Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline
quote:

ORIGINAL: Invader357

Yes I have, I'm very new to Matrix Games so I usually don't get half the questions people ask me. I've tried to get as much help as possible.

Invader357


Ok,

The first thing you need to do is read this :

http://www.matrixgames.com/forums/m.asp?m=1177162

It contains all the things you should check and how to check them.

If that fails you could post a gamelog which may have pointers as to what's wrong - how to find that log can be found here :

http://www.matrixgames.com/forums/m.asp?m=1177153

Finally, you could post a DirectX diagnostic file - find out how to do that here :

http://www.matrixgames.com/forums/m.asp?m=1176885

The best place to get help is in the Panzer Command tech forum, so if I were you I'd post everything there.

Greetz,

Eddy Sterckx

(in reply to Invader357)
Post #: 4
Can You Help Me With This????? - 2/13/2008 3:56:28 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Thanks for the info but like I said I'm new to this so can you help me on this.

Invader357



< Message edited by Invader357 -- 2/13/2008 4:54:07 PM >

(in reply to sterckxe)
Post #: 5
RE: Can You Help Me With This????? - 2/13/2008 4:07:24 PM   
sterckxe


Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline
quote:

ORIGINAL: Invader357

Thanks for the info but like I said,
quote:

I'm new to this
quote:

so can you help me on this.

Invader357


With what ? The links I gave you have pretty good instructions on what to do - read them - do what they say - if you find the info is too difficult you'll have to ask a more specific question.

Greetz,

Eddy Sterckx

(in reply to Invader357)
Post #: 6
Help. - 2/13/2008 4:20:36 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		The first one I don't understand i'm really not that good at computers, the second one I don't know how to do and I just finished the third one with nothing wrong.  The first two I need more specific directions.

                              Invader357

(in reply to sterckxe)
Post #: 7
RE:Help - 2/13/2008 4:50:07 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Do you have any more things you think would help because I really want to play Panzer Command because it looks so fun and cool. Please help me.

        Invader357

(in reply to Invader357)
Post #: 8
RE: RE:Help - 2/13/2008 4:54:56 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Eddy??? Are you still there????

< Message edited by Invader357 -- 2/13/2008 4:56:28 PM >

(in reply to Invader357)
Post #: 9
RE: RE:Help - 2/13/2008 8:04:31 PM   
sterckxe


Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline
quote:

ORIGINAL: Invader357
Eddy??? Are you still there????


I'm still here - but as I said before : post in the game's forum - that's why it's there - if you have trouble with the links I posted, state *exactly* what you don't get.

Greetz,

Eddy Sterckx




(in reply to Invader357)
Post #: 10
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:07:58 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline 		Maybe you should go back here: Where you posted at 8 this morning You did get a response on that thread. You are going to have to answer questions like Eddy has tried to tell you. No one can magically fix this without you answering them.

(in reply to Invader357)
Post #: 11
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:13:45 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Invader,

Please follow the advice posted here. I replied to your thread in the game's support forum this morning and haven't heard back from you with any info that could help me solve your problem.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Terl)
Post #: 12
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:17:35 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		I don't know how to post stuff onto your E-mail, and, I hate to admit it but I got so sidetracked in trying to fix my game I thought it would happen magically.

(in reply to Terl)
Post #: 13
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:22:52 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Dear Erik,
I was in the middle of e-mailing you and went to get some water and when I came back, my dad had logged me off. Sorry for responding late but I had to do some chores.
What info. do you want?

(in reply to Invader357)
Post #: 14
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:27:50 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Here's the reply I posted in the other thread, where you posted this morning:

-----

Hi Invader357,

Your first post was at 8:01AM today and I'm replying at 10:18AM on the same day. I hope that's not really the hardest thing you've ever done.

First, please post a DxDiag file for us. Also, look in the Logs folder of your installation and post your most recent log. That should give us an idea of what's going on.

Regards,

- Erik

-----

Did you make sure to allow BOTH the .NET AND DirectX installers to run? If you have an integrated non-DirectX 9 video chipset, you may also want to try this update:

http://www.matrixgames.com/forums/tm.asp?m=1712244

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Invader357)
Post #: 15
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:30:24 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline 		EDIT: Nevermind, Erik got it

< Message edited by Terl -- 2/13/2008 9:32:45 PM >

(in reply to Invader357)
Post #: 16
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:33:31 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Eddy, I don't know how to get a log file.  You're info. was very specific but I am new and don't know how to access stuff like that. Also, I don't know what half the stuff for the first suggestion are and/or how to access it.

(in reply to Invader357)
Post #: 17
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:36:04 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline
quote:

ORIGINAL: Invader357

Eddy, I don't know how to get a log file.  You're info. was very specific but I am new and don't know how to access stuff like that. Also, I don't know what half the stuff for the first suggestion are and/or how to access it.


Follow his link for how to post the dxdiag file. It is incredibly easy. Just click the link and follow the directions.


Here it is if you can't follow the link:

quote:

How to get a Directx Diagnostic (DxDiag) file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice


< Message edited by Terl -- 2/13/2008 9:37:42 PM >

(in reply to Invader357)
Post #: 18
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 9:36:23 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Invader357
Eddy, I don't know how to get a log file.  You're info. was very specific but I am new and don't know how to access stuff like that. Also, I don't know what half the stuff for the first suggestion are and/or how to access it.


The support forum for Panzer Command includes instructions on generating a DxDiag file. To get the log file, just go to your installation folder in Windows Explorer and look for the logs folder, then post the newest file inside it.

The other thread I linked to included the patch file, just unzip it on your installation folder to try that out.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Invader357)
Post #: 19
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:01:06 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		How do I embead it in a message???

(in reply to Erik Rutins)
Post #: 20
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:03:03 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Where is the installation folder???

(in reply to Invader357)
Post #: 21
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:03:49 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Where is the installation folder????

(in reply to Invader357)
Post #: 22
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:05:18 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline
quote:

ORIGINAL: Invader357

How do I embead it in a message???


Hit the reply button and a window pops open, down at the bottom of the message window is a link to click to upload a file.

(in reply to Invader357)
Post #: 23
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:06:08 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		How do I embead it in a message???


(in reply to Erik Rutins)
Post #: 24
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:08:04 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline 		I just answered that in the post above yours

(in reply to Invader357)
Post #: 25
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:08:34 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		here it is I think

Attachment (1)

(in reply to Terl)
Post #: 26
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:09:19 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Erik, I got it!!!!!!1

(in reply to Invader357)
Post #: 27
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:10:24 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline 		Thanks Terl

(in reply to Invader357)
Post #: 28
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:11:45 PM   
Invader357

 

Posts: 25
Joined: 2/13/2008
Status: offline

(in reply to Invader357)
Post #: 29
RE: BAD PANZER COMMAND GAME PLEASE READ - 2/13/2008 10:16:51 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline 		Yes that is it. While I am not a huge expert, it looks to me as if you will have problems. The game requires Directx 9.0 video card but the video card you have does not seem to support that version of directx. Here are the game specs from the game's page:

quote:

Windows 98, ME, 2000, XP
Pentium 1.2 GHz, AMD 2200+
256 MB (512 MB for XP)
DirectX 9 Compatible Video Card
64MB (Low texture quality)
128MB (Medium texture quality)
256MB (High texture quality)
DirectX 9 Compatible Sound Card
CD-ROM Drive: Yes, for boxed version installation
Hard Drive: 550mb
Microsoft DirectX 9.0c (Included)
Microsoft Managed DirectX (June 2005 – Included)
Microsoft .NET Framework v1.1 (Included)


It looks to me like you need a new graphics card.

This is the part of your file that I checked the card you have:

quote:

---------------
Display Devices
---------------
Card name: S3 Graphics ProSavageDDR
Manufacturer: S3 Graphics, Inc.
Chip type: S3 ProSavage DDR
DAC type: S3 SDAC
Device Key: Enum\PCI\VEN_5333&DEV_8D04&SUBSYS_90121509&REV_00
Display Memory: 32.0 MB




< Message edited by Terl -- 2/13/2008 10:19:17 PM >

(in reply to Invader357)
Post #: 30
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