Cannot find Serial Number for FoF

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Cannot find Serial Number for FoF

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Cannot find Serial Number for FoF - 3/24/2008 10:54:27 PM

cillmhor

Posts: 26
Joined: 3/10/2008
Status: offline

I wonder if you can help? I ordered Forge of Freedom some time ago, and just never got round to installing it and playing it until recently. However, when I look on the CD for a serial number I cannot find one. I have several other titles from Matrix which all work on the same principle and I have always been able to easily locate the 16-digit serial number.

What I have this time of disc one of FoF is a CD Number which is 20 digits long and has a long string of zeros in the number which is more than a little unusual. Then the order ID number is written below, again on the CD, and is 9 digits long, the same 9 digits which start the 20-digit CD Number. Suffice to say, neither number works as a serial number. Help me, please, as I have been looking forward to playing this title, and the first time I tried to install it, I had a scratched disk, which Matrix very kindly replaced. It seems I and FoF are destined to be parted

Post #: 1

RE: Cannot find Serial Number for FoF - 3/25/2008 1:18:27 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

You should have received an email and also having been shown the serial number after you fullfilled your purchase, also the serial number should be printed on the CD. In case neither happend, you missed it or the serial number accidently got not printed on the CD you can retrieve the serial number at any time.

Please go to our E-Store and click on "Store FAQs" , there check the "I need to lookup my serial / unlock key" link. Or go to www.findmyorder.com and enter your order number and password.

If you can't resolve the numbers via www.findmyorder.com please drop us a quick note.

_____________________________

Marc von Martial
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(in reply to cillmhor)

Post #: 2

RE: Cannot find Serial Number for FoF - 3/25/2008 1:47:56 PM

cillmhor

Posts: 26
Joined: 3/10/2008
Status: offline

I have attempted to do as you said, but I got the following message, even after I deleted all cookies (and my browser does accept cookies):

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file. 20009SC01

The problem may be because I did not purchase the second copy of FoF, it was shipped as a replacement for a faulty copy. I received no email detailing my serial number, it was a physical shipment I requested and received.

Regards

Alasdair

(in reply to Marc von Martial)

Post #: 3