Download failure

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Kharkov: Disaster on the Donets >> Tech Support >> Download failure

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Download failure - 7/20/2008 9:08:48 AM

bushman777

Posts: 39
Joined: 3/13/2003
Status: offline

Hi Matrix

I went to download the game 18-7-08, Australia time, but the download failed. When I went to redownload via the order number/password as well as email/last 5 numbers of credit card options I got an error stating the account doesn't exist, yet I got an email verifying my purchase. I have sent an email to support with no response as yet. I have downloaded many games thru Matrix in the past with no problem. Can I get some help to download it please.

Thank You

Paul

Post #: 1

RE: Download failure - 7/20/2008 1:24:50 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Paul,

Give it another try through www.findmyorder.com today in case the order hadn't "settled" when you first tried to re-download. If that doesn't work, e-mail me at erikr@matrixgames.com with your order info and I'll investigate.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC