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Unable To Play!!!!!!!

 
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All Forums >> [Current Games From Matrix.] >> [World War II] >> WW2: Road to Victory >> Tech Support >> Unable To Play!!!!!!! Page: [1]
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Unable To Play!!!!!!! - 8/2/2008 10:16:03 AM   
timrt

 

Posts: 26
Joined: 8/2/2008
Status: offline 		Downloaded the game - menu as administrator (under vista) - Open menu press play & get error message & reference 255 - serial number as purchased - no game!.
Post #: 1
RE: Unable To Play!!!!!!! - 8/2/2008 11:10:46 AM   
doomtrader


Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline 		So you even didn't managed to start the game (see the menu, etc)?

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Post #: 2
RE: Unable To Play!!!!!!! - 8/2/2008 2:48:41 PM   
coreymas

 

Posts: 58
Joined: 12/13/2006
From: Ottawa ON Canada
Status: offline 		I would recommend trying this.

1. Make sure you are doing all of this as an administrator on the machine.
2. Uninstall the game.
3. Turn off UAC. Here is how --

http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/

4. Install the game. Do not install it in the default file path. Install it somewhere like c:\games\ww2rtv
5. Turn UAC back on.

(in reply to timrt)
Post #: 3
RE: Unable To Play!!!!!!! - 8/2/2008 3:03:00 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		You might also try just running the "Quick Start" shortcut in your start menu folder for WW2 RTV as Administrator. If you right click on the shortcut, you can bring up the compatibility properties that allow you to try this.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to coreymas)
Post #: 4
RE: Unable To Play!!!!!!! - 8/3/2008 8:33:41 AM   
timrt

 

Posts: 26
Joined: 8/2/2008
Status: offline 		Tried all of the suggestions - I can load the main menu, but when I press play I still get this error message (able to play CEAW OK) on this game & unable to progress.

< Message edited by timrt -- 8/3/2008 8:34:15 AM >

(in reply to Erik Rutins)
Post #: 5
RE: Unable To Play!!!!!!! - 8/3/2008 8:41:09 AM   
comrade

 

Posts: 167
Joined: 6/7/2006
Status: offline 		You're saying that the game starts, but when you press "Start Game" button in main menu - some kind of error message pops up? Can you send a screenshot with this message? 

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Post #: 6
RE: Unable To Play!!!!!!! - 8/4/2008 7:20:51 AM   
timrt

 

Posts: 26
Joined: 8/2/2008
Status: offline 		I enclose a screen print of the error message:

[image][/image]




Attachment (1)

(in reply to comrade)
Post #: 7
RE: Unable To Play!!!!!!! - 8/7/2008 5:23:54 PM   
timrt

 

Posts: 26
Joined: 8/2/2008
Status: offline 		What a shame - reported the problem directly - not one responce (other than a formal log acknowlegement) - this is really not what I had hoped for from such an established company - all I want to do is to start the game!

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Post #: 8
RE: Unable To Play!!!!!!! - 8/7/2008 5:42:51 PM   
doomtrader


Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline 		Did you write to support@matrixgames.com ?

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Post #: 9
RE: Unable To Play!!!!!!! - 8/7/2008 5:47:23 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline 		You may have tried this, but I have had to select "run as administrator" for some games when I had Vista or I got the same message.  Just an idea...

(in reply to doomtrader)
Post #: 10
RE: Unable To Play!!!!!!! - 8/7/2008 5:59:23 PM   
timrt

 

Posts: 26
Joined: 8/2/2008
Status: offline 		Have tried "run as adminstrator" - no luck.  Have logged error with Matrix & tried support@matrixgames.com as suggested - many thanks.  Just one deeply disalusioned gamer at the moment.

(in reply to Terl)
Post #: 11
RE: Unable To Play!!!!!!! - 8/7/2008 6:26:22 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Tim,

I forwarded this to someone who's more versed in the serial number system than I am. Unfortunately it looks like it got lost in transit. I've just reminded them to work with you on this today.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to timrt)
Post #: 12
RE: Unable To Play!!!!!!! - 8/7/2008 6:44:55 PM   
Greg Wilcox

 

Posts: 361
Joined: 4/14/2006
Status: offline 		Timrt, I just sent you a PM hopefully we can figure out what's going on with it.

-Greg

_____________________________

Greg Wilcox
Production Assistant

(in reply to Erik Rutins)
Post #: 13
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