1.06 Java fix...no fix

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Commander - Europe at War Gold >> Tech Support >> 1.06 Java fix...no fix

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1.06 Java fix...no fix - 8/3/2008 5:06:10 PM

brucertx

Posts: 28
Joined: 8/28/2002
From: Dallas/Fort Worth, Texas
Status: offline

Downloaded and ran the Java fix. Now, rather than just a black screen, I get a black screen with a few moments of music. I'm runiing XP with Service pack 3 installed. This is really very frustarting fellows. A true fix would be appreciated

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Post #: 1

RE: 1.06 Java fix...no fix - 8/4/2008 7:59:33 PM

jbunnelle

Posts: 166
Joined: 2/25/2002
From: United States
Status: offline

Same here, except I'm running Vista 32 Home Premium. It worked initially and then didn't. I suspect some Windows updates to be the culprit, but this Java fix didn't help me at all. I get the Quick Start menu, sometimes get as far as selecting my language, and then nothing happens. No freeze, no crash. Just sits there after I click PLAY, without the menu even disappearing.

So far I've had about a 30/70 split between playing and installing-uninstalling-reinstalling this game. It's a shame but I'm about to write this one off as a loss and move on. I'd started working on graphics mods for it too, primarily new general pics like I did for HOI2.

(in reply to brucertx)

Post #: 2

RE: 1.06 Java fix...no fix - 8/7/2008 4:12:58 AM

brucertx

Posts: 28
Joined: 8/28/2002
From: Dallas/Fort Worth, Texas
Status: offline

I know what you mean. I'm actually back to ver. 1.0 with limited success. It's very fruatrating. I'm sure good old MS has caused the problem, but it seems to me we deserve some timley, comprehensive and accurate support support from the game designers/retailers. just blaming MS doesn't really cut it. This wasn't exactly a cheap game to purchase and i don't think any of us should have to write it off.

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Post #: 3

RE: 1.06 Java fix...no fix - 8/7/2008 4:28:42 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

The problem is indeed with an update from Microsoft which broke a previously working game. A further fix is in the works, apologies for the inconvenience!

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to brucertx)

Post #: 4

RE: 1.06 Java fix...no fix - 8/8/2008 3:15:22 AM

firepowerjohan

Posts: 378
Joined: 4/7/2007
Status: offline

Are you guys runnning the game as administrator?

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Johan Persson - Firepower Entertainment
Lead developer of:
World Empires Live http://www.worldempireslive.com/
CEAW http://www.slitherine.com/forum/viewforum.php?f=18
CNAW http://www.slitherine.com/forum/viewforum.php?f=52

(in reply to Erik Rutins)

Post #: 5

RE: 1.06 Java fix...no fix - 8/8/2008 3:49:37 AM

brucertx

Posts: 28
Joined: 8/28/2002
From: Dallas/Fort Worth, Texas
Status: offline

Yep. sure am.

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Post #: 6

RE: 1.06 Java fix...no fix - 8/22/2008 3:45:39 PM

philturco

Posts: 308
Joined: 11/14/2005
Status: offline

I'm waiting too. A real bummer as cant play the game at all.

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Post #: 7

RE: 1.06 Java fix...no fix - 8/31/2008 8:08:16 AM

Ichirou989

Posts: 54
Joined: 6/7/2005
Status: offline

Well, at least I see I'm not the only one with this problem. Mine is behaving exactly as per the OP. Sure would like to play this again...any news on when we might see an update? It's been a few weeks now since last word.

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A real leader faces the music, even when he doesn't like the tune.

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Post #: 8

RE: 1.06 Java fix...no fix - 8/31/2008 1:38:25 PM

brucertx

Posts: 28
Joined: 8/28/2002
From: Dallas/Fort Worth, Texas
Status: offline

I know what you mean. Unfortunatley, I'm going to sound like the testy SOB here, but just blaming MS and then leaving everyone hanging simply is not fair or professional. At the very least we should be getting some kind of progress update/s. With this silence, I'm not hopeful that any substantive progress has or will be made.

_____________________________

I may live in Texas, but I'm a True Blue Wolverine. Go Blue!

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Post #: 9

RE: 1.06 Java fix...no fix - 9/1/2008 11:00:58 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

We're testing the fixes, but have no feedback from people on whether the fixes help yet. As soon as we have something we'll release it to Matrix. We don't post here often as we have our own forum to maintain. If you want to track progress you can view what's happening in our CEAW forum, where there is up to date information, and you can see that the fixes are being tested.

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Iain McNeil
Director
Matrix Games

(in reply to brucertx)

Post #: 10

RE: 1.06 Java fix...no fix - 9/1/2008 3:34:18 PM

brucertx

Posts: 28
Joined: 8/28/2002
From: Dallas/Fort Worth, Texas
Status: offline

Iain,
Thank you for the update. Possibly some of the confusion for me, and others, is that we purchased our games from Matrix and not Slitherine. I was expecting to be kept up to date by Matrix on status, fixes, patches etc. I don't think it's your job to monitor their forum and answer questions or respond to rants for them from their customers. At the very least, they should have sent us to your webpage. I will keep an eye on your forum for future news.
Many thanks,
Bruce

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I may live in Texas, but I'm a True Blue Wolverine. Go Blue!

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Post #: 11

RE: 1.06 Java fix...no fix - 9/2/2008 11:14:51 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

No problem - its always complex when there is more than one forum and as Matrix is a publisher by nature that happens quite regularly. The problem they have is that until we send them something to send them they have nothing to tell you either really, so it's a joint responsibility. It's just really annoying that this windows update has caused so many problems and we thought we had sorted it but now find it's not working 100% :(

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Iain McNeil
Director
Matrix Games

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Post #: 12

RE: 1.06 Java fix...no fix - 9/3/2008 12:49:17 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Anyone having problems should download the 1.07 Public beta from the members area. Let us know if it resolves the issues or you still have problems.

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Iain McNeil
Director
Matrix Games

(in reply to brucertx)

Post #: 13

RE: 1.06 Java fix...no fix - 9/10/2008 11:43:01 PM

Ichirou989

Posts: 54
Joined: 6/7/2005
Status: offline

Thanks Iain. Unfortunately, I'm still not able to play the game, though I am now getting a little farther along. I get a black screen with music, then I get the Matrix/Slitherine logo screen, then that goes away to another black screen, and then I'm back at my desktop after some brief sound stutter. I have tried this both low res and high res, same thing. Also, just so you know, I am running SP2 not 3, so this was from something that predates the SP3 update.

_____________________________

A real leader faces the music, even when he doesn't like the tune.

(in reply to IainMcNeil)

Post #: 14

RE: 1.06 Java fix...no fix - 9/11/2008 2:45:53 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

I'll ask Johan to investiaget but we are trying to master CNAW at the moment so it may take a couple of weeks to get it sorted out.

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Iain McNeil
Director
Matrix Games

(in reply to Ichirou989)

Post #: 15

RE: 1.06 Java fix...no fix - 9/11/2008 2:56:41 PM

firepowerjohan

Posts: 378
Joined: 4/7/2007
Status: offline

quote:

ORIGINAL: Ichirou989

Thanks Iain. Unfortunately, I'm still not able to play the game, though I am now getting a little farther along. I get a black screen with music, then I get the Matrix/Slitherine logo screen, then that goes away to another black screen, and then I'm back at my desktop after some brief sound stutter. I have tried this both low res and high res, same thing. Also, just so you know, I am running SP2 not 3, so this was from something that predates the SP3 update.

You run the game as administrator?

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(in reply to Ichirou989)

Post #: 16