How do I get a refund?

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Carriers At War >> Carriers at War Support >> How do I get a refund?

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How do I get a refund? - 9/15/2008 12:00:22 AM

Auspicious Crane

Posts: 2
Joined: 9/14/2008
Status: offline

I bought this game in March and it ran for a few months and then stopped doing so. It hasn't worked since June.

There doesn't seem to be any support available. I reported it over on the SSG forum on June 21 and have forwarded the crash reports since as well. Neither produced any reply.

I then tried Matrix via the link in the game's opening menu, but they took 5 weeks to respond and the response was to ask me if I'd downloaded the latest patch. I had already said in my original support request that I had done so, and in fact have completely reinstalled the game more than once. Presumably I now wait another 5 weeks for the next dumb question.

I forget what I paid, about �40 I think, but frankly a product should last longer than that. I can run it on my office laptop but they don't like me doing that.

How do I go about getting a refund? This is the trouble with online purchase. If I'd bought this from a store I could just take it back.

Post #: 1

RE: How do I get a refund? - 9/15/2008 12:22:58 AM

e_barkmann

Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline

Did you completely uninstall the game before you reinstalled?

I wonder if there is a corrupt file hanging around and the new install is not overwriting it.

Try this - uninstall the game, then delete any files/folders that the uninstall routine has missed, then do a fresh install, and then patch to the latest version.

Worth a try.

cheers

_____________________________

Scourge of War multiplayer group

http://steamcommunity.com/groups/sowwaterloo

(in reply to Auspicious Crane)

Post #: 2

RE: How do I get a refund? - 9/15/2008 2:17:13 AM

alexs