Received my Copy but No Game Manual?

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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Commander - Napoleon at War >> Received my Copy but No Game Manual?

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Received my Copy but No Game Manual? - 10/9/2008 6:43:56 PM

GFeros

Posts: 101
Joined: 7/1/2007
From: Miami, Florida
Status: offline

Hello, I just received my physical copy of the game but it was just the cd with no manual?

How can I get the manual.

Thank's.
SORRY- I posted wrong place. Sent to tech support.

< Message edited by GFeros -- 10/9/2008 6:56:26 PM >

Post #: 1

RE: Received my Copy but No Game Manual? - 10/9/2008 7:23:24 PM

GFeros

Posts: 101
Joined: 7/1/2007
From: Miami, Florida
Status: offline

This is redicoulous- I just got off with the Matrix store and they tell me the physical and download copy does not come with manual but if i would of just ordered the physical copy I would of gotten a manual??? Can somebody explain this? This is increadible. I really hope they straighten this out, the last print job I had to do at Kinkos for another Matrix game cost about $ 40.00.

(in reply to GFeros)

Post #: 2

RE: Received my Copy but No Game Manual? - 10/9/2008 8:24:25 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

This is an error. Physical copies aren't supposed to be arriving yet, the manuals just got in the warehouse yesterday on the US side and were to start shipping today or tomorrow. I received your e-mail and I'm looking into what was screwed up here, this is some kind of confusion on Digital River's side.

Whoever you spoke (the store phone number goes to DR) with must have been a Digital River employee who was also confused.

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to GFeros)

Post #: 3

RE: Received my Copy but No Game Manual? - 10/9/2008 8:59:53 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Yes, there was a screw-up in the warehouse. Physical copies started shipping out before the manuals were received in. Needless to say, we have some issues to sort out here. We've already made sure no more copies go out without manuals. We're now working on finding out how many did.

If you received a physical copy without a manual, we will send you a manual, don't worry.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 4

RE: Received my Copy but No Game Manual? - 10/9/2008 9:00:33 PM

GFeros

Posts: 101
Joined: 7/1/2007
From: Miami, Florida
Status: offline

Thanks Erik for the reply. Please let me know what to do with my copy but please send me the manual- really appreciate it. Really should look into that explanation, it wasnt the employees fault, she was just telling me what they told her- I told them that did not make any sense. Can't be without the manual- Thanks!

(in reply to Erik Rutins)

Post #: 5

RE: Received my Copy but No Game Manual? - 10/9/2008 9:52:49 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Keep your copy, you will receive your manual shipped separately. We're still sorting through the logistics of correcting this. All copies shipping out from today on will include the manual.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to GFeros)

Post #: 6

RE: Received my Copy but No Game Manual? - 10/13/2008 7:10:41 PM

TheHellPatrol

Posts: 1588
Joined: 7/3/2004
Status: offline

Got my box with only a CD

, sigh, this is why i gave up PC gaming...when will i ever learn?

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A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Erik Rutins)

Post #: 7

RE: Received my Copy but No Game Manual? - 10/13/2008 7:19:18 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Don't worry, we're going to ship out manuals at our cost to everyone who got a box without a manual. All copies shipped out since this problem was found are going out with manuals in the box already.

In the meantime, please use the PDF E-Book manual and sorry for the inconvenience.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheHellPatrol)

Post #: 8

RE: Received my Copy but No Game Manual? - 10/21/2008 3:22:50 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

A quick update on this... we tracked down all the physical orders that had gone out without printed manuals. The warehouse has started shipping out replacement manuals to the same addresses. The last of the replacement manuals should ship out by Thursday, so please look for your replacement manual to arrive at the latest by the end of next week. Apologies for the mistake on our side. Again, all orders shipped since we found this mistake have been going out correctly with printed manuals included.

< Message edited by Erik Rutins -- 10/21/2008 3:23:15 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 9

RE: Received my Copy but No Game Manual? - 10/21/2008 4:44:24 PM

Doobious

Posts: 195
Joined: 6/18/2005
From: Texas
Status: offline

I do have to admit that Matrix has the best customer support in the PC gaming industry that I have ever seen.

Good job guys!

(in reply to Erik Rutins)

Post #: 10

RE: Received my Copy but No Game Manual? - 10/21/2008 7:15:24 PM

GaryChildress

Posts: 6830
Joined: 7/17/2005
From: The Divided Nations of Earth
Status: offline

I think most companies would probably just say, "Sorry, go to our website and download a PDF copy of the manual." There are precious few like Matrix who go the extra mile and ship out manuals to those who didn't get them.

I'm impressed!