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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Wacht am Rhein >> Download at 80 kb/sec?

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Download at 80 kb/sec? - 10/30/2008 5:56:07 AM

ArtilleryHorse

Posts: 24
Joined: 2/13/2007
Status: offline

Either there are a lot of people downloading right now or they need to put another hampster in the cage. I can download at 4 mb/sec, this is a joke, please get out of the stone age...

Post #: 1

RE: Download at 80 kb/sec? - 10/30/2008 6:00:25 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
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It's my understanding that it is not the server as it has plenty of bandwidth.

It is to do with the vagaries of the internet and the untold number of hops between you and the server.

(in reply to ArtilleryHorse)

Post #: 2

RE: Download at 80 kb/sec? - 10/30/2008 6:02:29 AM

e_barkmann

Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline

downloaded for me yesterday at 165 KB/s which although is a bit slow, it transferred steadily without packetloss and dropouts - and I'm in Australia.

can you do a traceroute? You may discover the bottleneck is somewhere else.

cheers

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Post #: 3

RE: Download at 80 kb/sec? - 10/30/2008 7:34:49 AM

L�tzow

Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline

Downloaded with ~ 1 MB/s yesterday. But that was outside American primetime I suppose.

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Post #: 4

RE: Download at 80 kb/sec? - 10/30/2008 1:55:33 PM

Peter Fisla

Posts: 2503
Joined: 10/5/2001
From: Canada
Status: offline

I was getting 600kb/s so no problem from me...I think it could have been the servers you were going through also depends where you live

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Post #: 5

RE: Download at 80 kb/sec? - 10/30/2008 2:03:38 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

The servers here are operating at a fraction of their capacity, there's no point since release when they've been taxed anywhere close to their limits in terms of processing power or bandwidth. Unfortunately, the internet is notorious for situations where getting to one place is fast and getting to another is slow. If you are having trouble getting fast download speeds from our server, my first suggestion is to run a traceroute to see if anything looks slow there and discuss the issue with your ISP to see if they can speed up your route to us.

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Post #: 6

RE: Download at 80 kb/sec? - 10/30/2008 4:37:17 PM

McGlu

Posts: 82
Joined: 9/18/2007
From: Texas
Status: offline

I'm downloading it right now at 1.5Mb/sec. No problems here.

(in reply to Erik Rutins)

Post #: 7

RE: Download at 80 kb/sec? - 10/30/2008 5:31:59 PM

Nomada_Firefox

Posts: 1327
Joined: 11/12/2001
From: Spain
Status: offline

quote:

It's my understanding that it is not the server as it has plenty of bandwidth.

It is to do with the vagaries of the internet and the untold number of hops between you and the server.

The servers here are operating at a fraction of their capacity, there's no point since release when they've been taxed anywhere close to their limits in terms of processing power or bandwidth. Unfortunately, the internet is notorious for situations where getting to one place is fast and getting to another is slow. If you are having trouble getting fast download speeds from our server, my first suggestion is to run a traceroute to see if anything looks slow there and discuss the issue with your ISP to see if they can speed up your route to us.

Sorry but you are not telling us the true, it is that your servers are operating at the 100% of their capacity or your servers are on Goby desert.
I remember that I downloaded the game on first hours from its release at 11kb/s and next when many of you are sleeping the download was a bit faster, about 115kb/s. Of course, now I have it. But I�m sure that your server is not too good.

< Message edited by Nomada_Firefox -- 10/30/2008 5:32:56 PM >

(in reply to McGlu)

Post #: 8

RE: Download at 80 kb/sec? - 10/30/2008 5:38:04 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
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No, I'm telling you the truth and the servers are fine. The bandwidth has never come close to being maxed out, nor have the servers. Every time we've looked into this kind of report in detail in the past, the problem has come down to a hop between the customer and us that's got high latency/packet loss or is otherwise disrupting the connection quality and causing low download speeds.

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Nomada_Firefox)

Post #: 9

RE: Download at 80 kb/sec? - 10/30/2008 8:14:23 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

quote:

ORIGINAL: Nomada_Firefox
Sorry but you are not telling us the true, it is that your servers are operating at the 100% of their capacity or your servers are on Goby desert.
I remember that I downloaded the game on first hours from its release at 11kb/s and next when many of you are sleeping the download was a bit faster, about 115kb/s. Of course, now I have it. But I�m sure that your server is not too good.

Yes that is because the rest of the USA / Canada and South America are sleeping by that time also. Of course you then get better bandwith to overseas destinations. That is no news, since the internet exists actually.

When I surf US websites during night and early morning times US, I always get faster page renders then when it is business time over there.

Before pointing the finger at us or calling us liars you should use some common sense please.

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(in reply to Nomada_Firefox)

Post #: 10

RE: Download at 80 kb/sec? - 10/31/2008 12:01:57 AM

Johnus

Posts: 615
Joined: 5/23/2002
Status: offline

Chris:

How does one do a "tracer route?" Thanks.

(in reply to e_barkmann)

Post #: 11

RE: Download at 80 kb/sec? - 10/31/2008 12:47:33 AM

e_barkmann

Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline

en.wikipedia.org/wiki/Traceroute

for me, I use windows at work, so I look at my download URL in the browser and pull out what appears to be the server address, in my case spf7.digitalriver.com - and then bring up a command prompt and type tracert spf7.digitalriver.com , this is the result:

quote:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\chrism>tracert spf7.digitalriver.com

Tracing route to spf7.wip.digitalriver.com [81.21.145.19]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms vl700.cor3.adl2.internode.on.net [150.101.0.138]
2   207 ms   207 ms   208 ms po3.bdr1.adl6.internode.on.net [203.16.212.14]
3   207 ms   207 ms   207 ms pos4-3.bdr1.syd7.internode.on.net [203.16.212.37]
4   207 ms   207 ms   207 ms pos4-1.bdr1.sjc2.internode.on.net [203.16.213.49]
5   208 ms   208 ms   208 ms sl-st22-sj-3-1-2.sprintlink.net [144.223.179.177]
6   208 ms   208 ms   209 ms 64.212.107.149
7   362 ms   362 ms   362 ms 64.214.142.10
8   388 ms   388 ms   388 ms dc7fwC1a.digitalriver.com [81.21.148.36]
9   359 ms   359 ms   360 ms spf2.wip.digitalriver.com [81.21.145.19]

Trace complete.

use the wiki to interpret, but in a nutshell there's no apparent bad issues here, ping times are what I'd expect for international transit over fibre links (after all, speed of light can only go so fast..), reasonably low number of overall hops to get to the server, although hop 7 adds an additional latency of around 150ms and that's probably as it's a border router into digital river or their data centre host, but really no bad ping spikes (higher the number the bigger the chance for slowdowns, dropouts, general badness)

sorry for the resulting confusion :-)

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Post #: 12

RE: Download at 80 kb/sec? - 10/31/2008 5:25:06 AM

Nomada_Firefox

Posts: 1327
Joined: 11/12/2001
From: Spain
Status: offline

quote:

Yes that is because the rest of the USA / Canada and South America are sleeping by that time also. Of course you then get better bandwith to overseas destinations. That is no news, since the internet exists actually.

When I surf US websites during night and early morning times US, I always get faster page renders then when it is business time over there.

Before pointing the finger at us or calling us liars you should use some common sense please.

Always telling us wrong things, if I could download faster on night was because people was not downloading the game. And 5 hours of download is not too fast. Probably I have more sense than you Marks because I have one server on US and I know very well how the net run because it was part of my job sometime ago.

And looking Chris Merchant trace, you have not good exit ping, it is because your servers are not too good, it is not a shame, many webs have bad servers.

< Message edited by Nomada_Firefox -- 10/31/2008 5:27:59 AM >

(in reply to e_barkmann)

Post #: 13

RE: Download at 80 kb/sec? - 10/31/2008 7:20:03 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

The software comes from Digital River

http://en.wikipedia.org/wiki/Digital_River

They know what they are doing and how to do it.

< Message edited by Andrew Williams -- 10/31/2008 7:22:06 AM >

(in reply to Nomada_Firefox)

Post #: 14

RE: Download at 80 kb/sec? - 10/31/2008 12:47:42 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Nomada Firefox,

If other customers were downloading at much faster speeds at the same time that you were downloading your purchase, what would that tell you? I'm not entirely clear on how you are convinced about this, when we can actually check the servers and bandwidth usage here. If there were any shortage of bandwidth or server power, at any time, we would address it but there has not been.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Andrew Williams)

Post #: 15

RE: Download at 80 kb/sec? - 10/31/2008 3:32:34 PM

Nomada_Firefox

Posts: 1327
Joined: 11/12/2001
From: Spain
Status: offline

quote:

If other customers were downloading at much faster speeds at the same time that you were downloading your purchase, what would that tell you?

That it is normal because servers do not divide well on many users all the power. Usually servers let a number of connections and more of a number will not obtain a good connection.

And on the past I have downloaded other matrixgrames buying them on digitalriver and It was faster than the past days.

(in reply to Erik Rutins)

Post #: 16

RE: Download at 80 kb/sec? - 10/31/2008 4:13:29 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
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Yes, the weather was also warmer here yesterday then today.

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Post #: 17

RE: Download at 80 kb/sec? - 10/31/2008 4:23:43 PM

Hard Sarge

Posts: 22741
Joined: 10/1/2000
From: garfield hts ohio usa
Status: offline

geee, my net has been shot all week, had high winds in the area and it kept knocking the connection out, but I don't blame it on Matrix or other places on the net (my ISP won't come out and fix there pole)

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