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RE: Download issue - 12/5/2008 10:13:33 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I haven't heard of anything being down. Can you provide more details on exactly what problem you're having?

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(in reply to Joram)
Post #: 61
RE: Download issue - 12/5/2008 10:19:31 PM   
PDiFolco

 

Posts: 1200
Joined: 10/11/2004
Status: offline 		Just a question/suggestion : I can't understand why Matrix d/l store always has zipped files, of 500MB-1GB up to now, here 2GB+, when the size decrease is very small (usually less than 5%) compared to the exe inside, given the time  lost and HDD space needed for unzipping, and now there was a faulty zip...
Why not just put the exe to d/l ?


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Post #: 62
RE: Download issue - 12/5/2008 10:20:40 PM   
Joram

 

Posts: 3198
Joined: 7/15/2005
Status: offline 		Must be a Chrome issue. Went through FMO with Windows and was able to start downloading. There's several Chrome issues with the site by the way (like forum login box wayyyyy to the right).

But it's going using Windows Exp so no worries.

(in reply to Erik Rutins)
Post #: 63
RE: Download issue - 12/5/2008 10:22:23 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: PDiFolco
Just a question/suggestion : I can't understand why Matrix d/l store always has zipped files, of 500MB-1GB up to now, here 2GB+, when the size decrease is very small (usually less than 5%) compared to the exe inside, given the time  lost and HDD space needed for unzipping, and now there was a faulty zip...
Why not just put the exe to d/l ?


We used to do that, but found that some people had anti-virus software that would absolutely disallow them downloading an exe file under any circumstances. Rather than embark on a rather large training, support and education project, we started zipping the files. It also gives us another way to help prevent file corruption (though that didn't help in this case for the original download file).

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to PDiFolco)
Post #: 64
RE: Download issue - 12/5/2008 10:22:34 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Joram
Must be a Chrome issue. Went through FMO with Windows and was able to start downloading. There's several Chrome issues with the site by the way (like forum login box wayyyyy to the right).
But it's going using Windows Exp so no worries.


Great to hear!


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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Joram)
Post #: 65
RE: Download issue - 12/5/2008 11:04:55 PM   
milkweg


Posts: 546
Joined: 7/23/2007
Status: offline 		I'm downloading it fine right now @530kb/s. You guys owe me a new blank CDR.



< Message edited by milkweg -- 12/5/2008 11:06:29 PM >

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Post #: 66
RE: Download issue - 12/5/2008 11:07:06 PM   
PDiFolco

 

Posts: 1200
Joined: 10/11/2004
Status: offline
quote:

ORIGINAL: Erik Rutins


quote:

ORIGINAL: PDiFolco
Just a question/suggestion : I can't understand why Matrix d/l store always has zipped files, of 500MB-1GB up to now, here 2GB+, when the size decrease is very small (usually less than 5%) compared to the exe inside, given the time  lost and HDD space needed for unzipping, and now there was a faulty zip...
Why not just put the exe to d/l ?


We used to do that, but found that some people had anti-virus software that would absolutely disallow them downloading an exe file under any circumstances. Rather than embark on a rather large training, support and education project, we started zipping the files. It also gives us another way to help prevent file corruption (though that didn't help in this case for the original download file).


Ok, kind'a "commercial" reason, but you can't fight the wind... Yet it'll help (me at least) to be able to alternatively d/l exe files, I'm educated and doesn't shun exes, only DRM viruses

(in reply to Erik Rutins)
Post #: 67
RE: Download issue - 12/5/2008 11:39:51 PM   
gunny

 

Posts: 995
Joined: 3/1/2003
Status: offline 		OK Im using star loader. Its not showing any progress on the DL. But alot of activity on my DSL, it must be doing something. Is it normal for starloader to show the setup release zip at 0kb?. So what is it doing.

I'm getting rid of starloader it keeps giving me a status Done with a 0 kb file. Clunky piece of crap.

< Message edited by gunny -- 12/6/2008 12:03:49 AM >

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Post #: 68
RE: Download issue - 12/6/2008 1:50:23 AM   
VassagoPT

 

Posts: 64
Joined: 12/2/2008
Status: offline 		Just finished installing Hired Guns, all ok.
Downloaded from EU store.
Omw to check out the game before sleep :)

(in reply to gunny)
Post #: 69
RE: Download issue - 12/6/2008 2:22:41 AM   
vorkosigan


Posts: 28
Joined: 4/27/2004
From: Barcelona, Spain
Status: offline 		Hi,

just came back home after going out... I see I got the 4-part install inside the ZIP.

:-)

(in reply to VassagoPT)
Post #: 70
RE: Download issue - 12/6/2008 5:43:55 AM   
TR Shrum

 

Posts: 74
Joined: 2/13/2006
Status: offline 		Erik and all Others,

Began new download at 7:30AM Pacific Time (western Oregon), took 4.5 hrs.  Began install and that took 45 mins.
Running game on an HP Pavilion Elite m9040n PC, Intel Core 2 Quad Q6600, NVIDIA GeForce 8400GS on an HP 24"
monitor at 1900x1200.  Everything seems to be running just fine.

Thanks for all the effort to fix the download problem.

Looking forward to WITP AE.

(in reply to vorkosigan)
Post #: 71
RE: Download issue - 12/6/2008 8:26:46 AM   
Fabius_slith


Posts: 6
Joined: 7/7/2006
From: Rome, Italy
Status: offline 		To Erik:

downloaded again from eu-store this night (05/06-12-2008 (Rome-italy time)) . It's the "four files" zip ...... so today I'll install & try this new chapter of the JA series.
Thank you for all ! (and I hope that this problem will be the only one in a very good experience)

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(in reply to TR Shrum)
Post #: 72
RE: Download issue - 12/6/2008 3:20:01 PM   
gunny

 

Posts: 995
Joined: 3/1/2003
Status: offline 		Downloaded normally last night. 12 hours. No drop off and ALL IS GOOD. Game installed no prob.
whatever problem there was is fixed. In the end I got the game a day later. No big deal.

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(in reply to Fabius_slith)
Post #: 73
RE: Download issue - 12/8/2008 2:33:58 AM   
milkweg


Posts: 546
Joined: 7/23/2007
Status: offline 		It took 12 hours to download? You must have a slow connection because I had it downloaded in less than an hour on high speed cable.

(in reply to gunny)
Post #: 74
RE: Download issue - 12/8/2008 2:45:44 AM   
gunny

 

Posts: 995
Joined: 3/1/2003
Status: offline
quote:

ORIGINAL: milkweg
It took 12 hours to download? You must have a slow connection because I had it downloaded in less than an hour on high speed cable.


yep I got DSL bundled through Cosco. My unlimited longdistance and DSL is only 50 bucks month but its slow. On the other hand my wife makes up for it by using the unlimited long distance to levels beyond its intent.

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Post #: 75
RE: Download issue - 12/8/2008 4:48:17 AM   
milkweg


Posts: 546
Joined: 7/23/2007
Status: offline 		Ah, what those DSL providers don't tell you is that you need to be fairly close to a junction box to get a decent connection. I used to have DSL and downloading files was much slower than cable. I have a friend who has DSL right now and he can't wait for his contract to expire so he can go back to cable. They sucked him in with a free Dell 19" LCD for a 3 year contract. The Dell LCD was not even very good and has lots of light bleed around the edges. He gave it away to a friend anyway. I'm always reminding him that he is a salesman's wet dream come true. ;)

(in reply to gunny)
Post #: 76
RE: Download issue - 12/8/2008 8:59:49 PM   
Mr. Stik

 

Posts: 21
Joined: 12/28/2006
Status: offline 		I had the same download corruption issue (US store).  I downloaded a second time and had the same issues.  Through great persistence in trying to extract the zipped files, I eventually got my second download to extract and install.  It's not a solution, but keep trying to extract the zipped files to a temp directory, you may eventually have luck.  I did.

(in reply to Erik Rutins)
Post #: 77
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