Unable to extract game files

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Steel Panthers World At War & Mega Campaigns >> SP:WaW Training Center >> Unable to extract game files

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Unable to extract game files - 1/6/2009 4:57:27 AM

bluesteel

Posts: 133
Joined: 11/18/2004
Status: offline

HELP!!! Purchased game and download completed. Every time I try to extract the files the extraction wizard does not respond. Tried everything I could think of

Post #: 1

RE: Unable to extract game files - 1/6/2009 5:23:29 PM

Goblin

Posts: 5547
Joined: 3/29/2002
From: Erie,Pa. USA
Status: offline

hitech,

This will have to be resolved thru Matrix themselves.

My recommendation is to contact their help desk at http://www.matrixgames.com/helpdesk/

If that fails, contact Erik Rutins directly at erikr@matrixgames.com

Above all, do not give up. Matrix will get it solved, and Erik will not stop trying to help you if you cannot run it. If you check the General section of the main forums, you will see numerous examples of Matrix and Erik going above and beyond to help their customers.

Keep us informed if you are able.

Goblin

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Post #: 2

RE: Unable to extract game files - 1/6/2009 5:30:13 PM

Goblin

Posts: 5547
Joined: 3/29/2002
From: Erie,Pa. USA
Status: offline

I emailed a link to this thread to Erik, but recommend following my post above, since he is a busy guy.

Goblin

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Post #: 3

RE: Unable to extract game files - 1/7/2009 12:03:36 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hello Hitech,

quote:

ORIGINAL: hitech
HELP!!! Purchased game and download completed. Every time I try to extract the files the extraction wizard does not respond. Tried everything I could think of

I'm not sure what "extraction wizard" you're using, but if it's failing you might try the trial version of WinZip at www.winzip.com. If the file won't open, it may also be that your download was corrupted during transfer. If so, you can try to re-download after deleting your file by going to www.findmyorder.com with your order info. Depending on your internet connection, using a single stream download manager like www.stardownloader.com may help.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to bluesteel)

Post #: 4

RE: Unable to extract game files - 1/7/2009 12:54:06 AM

Goblin

Posts: 5547
Joined: 3/29/2002
From: Erie,Pa. USA
Status: offline

Thanks for popping in, Erik.

Goblin

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(in reply to Erik Rutins)

Post #: 5

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