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What the Hell!!! - 5/16/2002 11:37:29 AM   
pad152

 

Posts: 2871
Joined: 4/23/2000
Status: offline 		I ordered UV on 5/2/2002, and now I get an email saying my order status has been changed to CANCELED!!!

First the double billing on the credit card now this?


Very Unhappy Customer
Post #: 1
- 5/16/2002 12:03:58 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Some of the preorders made had to be cancelled because the Credit Cards was declined. Any declined credit card will automaticly cancel the order.

I am sorry but that is beyond our control.


David

(in reply to pad152)
Post #: 2
- 5/16/2002 12:22:00 PM   
cpt_Venomous

 

Posts: 139
Joined: 5/2/2002
From: PYCb MOCKBA
Status: offline 		I pre-ordered through my debit VISA, for some reason it didnt go
through, althouh I got the money, why didnt Matrix warn me 2 weeks ago at the same time game was ordered?! All of the sudden I got "canceled" message on a day it was supposed to ship. Had to reorder through Paypal, it means game be here week late. Really PISSES ME OFF.

(in reply to pad152)
Post #: 3
- 5/16/2002 12:27:36 PM   
rawink

 

Posts: 194
Joined: 4/30/2002
From: Tallahassee, FL
Status: offline 		now I am starting to get nervous..

_____________________________

Robert
Fly, die.. rinse and repeat

(in reply to pad152)
Post #: 4
- 5/16/2002 7:59:48 PM   
Supervisor

 

Posts: 5166
Joined: 3/2/2004
Status: offline 		[QUOTE]I pre-ordered through my debit VISA, for some reason it didnt go through, althouh I got the money, why didnt Matrix warn me 2 weeks ago at the same time game was ordered?! All of the sudden I got "canceled" message on a day it was supposed to ship. Had to reorder through Paypal, it means game be here week late. Really PISSES ME OFF.[/QUOTE]
They didn't warn you 2 weeks ago because they didn't know 2 weeks ago. As they've said elsewhere, the credit cards are not charged until the game was ready to be shipped. Therefore, they only got the "refused" when they tried to charge the credit card.

That's how the system works. There would have been people complaining about having their credit cards charged some 2 weeks earlier (and possibly more if a delay had come in) than when the game would have been released, so what could Matrix do, hmmm? It's not Matrix's fault, it's the credit card companies. Give them a break.

_____________________________


(in reply to pad152)
Post #: 5
- 5/16/2002 8:55:58 PM   
stretch

 

Posts: 636
Joined: 12/17/2001
Status: offline 		Not to nitpick and not that it matters to me, but I ordered 5/2 and was charged 5/8, a week before shipping.

I'll shut up now.

(in reply to pad152)
Post #: 6
- 5/16/2002 8:59:38 PM   
Charles2222


Posts: 3993
Joined: 3/12/2001
Status: offline 		Maybe the credit card company was one of those ones we see in the commercials who see an 'irregular' attempted charge to your account so they cancel it. Matrix would certainly be a new business to many of our credit card companies, but you wouldn't think if this was the case they'd bother to decline such a small charge. I hope I never bump into such a commie credit card company.

(in reply to pad152)
Post #: 7
- 5/16/2002 9:09:14 PM   
Supervisor

 

Posts: 5166
Joined: 3/2/2004
Status: offline 		[QUOTE]I pre-ordered through my debit VISA[/QUOTE]
Interesting enough, I have never had my CREDIT card refused, but I have had my DEBIT card refused quite a few times (and all those local). Must be a difference in the software/systems employed, I guess. :)

_____________________________


(in reply to pad152)
Post #: 8
- 5/16/2002 9:57:38 PM   
AlvinS

 

Posts: 665
Joined: 12/2/2000
From: O'Fallon, Missouri
Status: offline 		I have used my debit card with 3 separate transactions with Matrix. No problems so far. It is a Visa Debit so maybe that makes a difference. I remember that I had a debit card that was specific to my bank and I had trouble using it at local stores.

I preordered the first day and they already had my payment information on account. My copy of UV is somewher between California and Kansas City and Due to me by Monday. I took the Pony Express route.

_____________________________

"Sometimes I wonder whether the world is being run by smart people who are putting us on, or by imbeciles who really mean it." ---Mark Twain

Naval Warfare Simulations

AlvinS

(in reply to pad152)
Post #: 9
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