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System lock ups - 5/21/2002 9:33:06 AM   
Raskal67


Posts: 63
Joined: 7/8/2001
From: Eugene, Oregon
Status: offline 		Ok guys I am not trying to be a pain so I will review. The game keeps going into a complete lock up though the mouse pointer still works. I have a dell P4 1.9 with 5112 rdram. I have an NVIDIA 64mb Geforce 2 mx. I have downloaded the latest drivers for my card I have DX 8.1 installed. I have intermittent response from the graphical candy in the combat screens ( bomb splashes etc). I have reduced my sound drivers and graphical drivers to standard from full settings. I am running Win ME. The game is a blast and I have been playing it non stop for days now but I must say if the GAME was not as great as it is I would be getting close to tossing it. Please help I would appreciate any help. It locks up in the combat results screen every time. Thanks in advance!:p
Post #: 1
- 5/21/2002 9:46:39 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Have you tried turning off the sounds altogether and see if that helps. I am going to pass on to Keith and see what he says.

David

(in reply to Raskal67)
Post #: 2
Confirmation! - 5/21/2002 11:42:31 PM   
von Murrin


Posts: 1760
Joined: 11/13/2001
From: That from which there is no escape.
Status: offline 		:D
I'm having the exact same problem. All drivers are updated, hardware acceleration off, etc. The really interesting thing is that I dual boot between Win98 and Win2k Pro. I've seen this in Win98 only.

Sys specs:

AMD 1.0Ghz T-Bird
NVidia TNT2
Avance Logic ALS4000 audio (generic sound card)
512MB SDRAM

It's all smooth sailing in Win2k, so I guess I just want to know for the sake of curiosity.

Fantastic game! Having a blast getting smacked around by the AI. :p

_____________________________

I give approximately two fifths of a !#$% at any given time!

(in reply to Raskal67)
Post #: 3
Still after no sound - 5/23/2002 6:26:07 AM   
Raskal67


Posts: 63
Joined: 7/8/2001
From: Eugene, Oregon
Status: offline 		Well I have turned off all the sound and it is still happening. Any other ideas?

(in reply to Raskal67)
Post #: 4
msconfig - 5/23/2002 7:25:50 AM   
battlehammer

 

Posts: 5
Joined: 4/2/2002
Status: offline 		you could try going into msconfig and dumping your startup. leave only systray and scanreg. also on the win.ini tab open the windows folder and remove the checks from load and run. see what happens. could be your anti-virus software interfering thats an outside shot. im running a similar system an hp pavilion 9995 but i have windows XP. what is the sound card you have in the system or is it intergrated?

(in reply to Raskal67)
Post #: 5
- 5/23/2002 8:16:21 AM   
coach3play4

 

Posts: 123
Joined: 8/26/2000
From: usa
Status: offline 		Are you running a firewall like zonealarm? background programs could be it.

(in reply to Raskal67)
Post #: 6
Don't think it's the sound - 5/23/2002 7:50:22 PM   
Raskal67


Posts: 63
Joined: 7/8/2001
From: Eugene, Oregon
Status: offline 		Guys I am not running any firewalls and I am running norton anti virus updated. I do not think it is the sound. I am becoming convinced it is the graphics. I am seeing a lot of posts concerning the NVIDIA cards even with the most updated drivers. I get intermittent graphic representations in the combat resolution screens. Primary problem, I will be playing for an hour or so with out any bomb splashes or fighter muzzle flases in the combat resolution screen even though I have the animations set to on, then out of nowhere the animations will start. This can be good or bad. Most times at this point the game will lock up as soon as it gives the result on this particular combat.

(in reply to Raskal67)
Post #: 7
System Lockups - 5/24/2002 7:31:30 AM   
sailor

 

Posts: 1
Joined: 5/24/2002
From: Minneapolis
Status: offline 		I have the same problem. The system just locks up, although I can still move the mouse around. Further, the system locks up when I zoom in the screen. The game seems cool, although to be honest, I can't get far enough into it to tell.

For the record, I am running a PIII 550 (I know, I know, ancient), 256meg ram, Nvidia graphics, all drivers current, WIN 98.

_____________________________

Don

(in reply to Raskal67)
Post #: 8
Nvidia possibilities... - 5/24/2002 8:09:49 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Frankly, I've gotten UV to run on my old Pentium 166Mhz Laptop with 128Mb of RAM. It's EXTREMELY slow, but it runs and works fine on the bizarre ancient laptop integrated graphics and sounds. It also works perfectly on various GeForce 2 systems I've tried it out on and I know Dave tested it on a GeForce 3. With all the various system and OS configurations, none of the testers reported anything like this so it's definitely being tough to track down.

Anyway, getting to the point... If some of you are intrepid souls, could you try several of the recent and not-so-recent Nvidia driver revisions to see if they make any difference for you? If this is a graphics/driver issue, perhaps we can track it down to a particular feature or revision series through this kind of info. Since we can't duplicate it here, we are relying on more info "from the field" at present.

Also, in terms of general advice for anyone experiencing problems:

Make sure you have plenty of swap space on your hard drive and that you've defragmented and run scandisk recently.

Try an uninstall/reinstall of UV.

Make sure you have the latest sound/graphics drivers and the latest chipset drivers for your motherboard. Try reinstalling them.

Make sure you are updated to DirectX 8.1.

Try disabling other programs running in the background.

Try disabling your sound device. Try re-enabling it.

If you have a system/registry checking utility like Norton Systemworks 2002, make sure you are free of any major problems in that area.

Try running your desktop at different resolutions and different color depths. Try running UV at both 800x600 and 1024x768.

As always, post any info you discover that may help and let us know if any of these resolve your problems. For those of you with zooming problems, are you problem-free if you avoid the zoom?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Raskal67)
Post #: 9
- 5/24/2002 8:35:23 AM   
webhog999

 

Posts: 1
Joined: 5/24/2002
Status: offline 		I am also having lockups during the intro. If I hit click during the i can sometimes make it to the main menu screen, however it is not long after this that it locks up. I can still move the mouse cursor. I can not ALT-TAB or CTRL-ALT-DEL. I can only reset the power switch. I am running WIN98SE with a P4 1.8Ghz, 512MB SDRAM, SoundBlaster Audigy, and an ATI Raedeon 7500 AIW video card.
:confused:

(in reply to Raskal67)
Post #: 10
Norton? - 5/24/2002 11:09:19 AM   
Raskal67


Posts: 63
Joined: 7/8/2001
From: Eugene, Oregon
Status: offline 		Ok so far I have palyed for 3 hrs with proper graphics and no lock ups by disabling norton anti virus in my start up tray more updates tomorrow.

(in reply to Raskal67)
Post #: 11
Never mind - 5/25/2002 5:36:14 AM   
Raskal67


Posts: 63
Joined: 7/8/2001
From: Eugene, Oregon
Status: offline 		After about half hour of play today I had shut down my entire start up tray with the exception of my Delltouch programmable keyboard and the game locked up again. This happened at exactly the same spot as always. See above posts.

(in reply to Raskal67)
Post #: 12
- 5/25/2002 10:58:40 PM   
GrahamFife

 

Posts: 36
Joined: 6/3/2001
From: Feltham, West of London, England
Status: offline 		I get a problem very similar to that described by Sailor after about 45-60 mins of play. Mouse will move, but clicking on anything has no effect. Control-alt-delete does nothing either. The only way out for me is to re-boot.

For the record (I've not seen anyone else mention this), once the lockup happens, the music goes into a short loop, which continues even after the CD is removed.

Has happened twice when trying to save, otherwise no particular time or place.

May be partly due to my ancient system. Windows 95 4.0, 128 MB ram, NVIDA RIVA TNT 2, Pentium II about 500Mhz I think.

When it kept happening, I wondered whether there could be a memory leak somewhere. Has that been eliminated from the possible causes?

(in reply to Raskal67)
Post #: 13
- 5/25/2002 11:18:06 PM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		If you are running WIN98SE you may have to go BACK to DX8.0 or even earlier versions there are problems between pre-ME versions of Windows and Dx 8.1 and some drivers.

(in reply to Raskal67)
Post #: 14
- 5/26/2002 2:58:10 AM   
GrahamFife

 

Posts: 36
Joined: 6/3/2001
From: Feltham, West of London, England
Status: offline 		[QUOTE]Originally posted by Paul Vebber
[B]If you are running WIN98SE you may have to go BACK to DX8.0 or even earlier versions there are problems between pre-ME versions of Windows and Dx 8.1 and some drivers. [/B][/QUOTE]

er ... I thought DX 8.1 (and some of those before it) were not uninstallable. Is it possible just to "go back"?

(in reply to Raskal67)
Post #: 15
Re: LOCK UPS - 5/27/2002 2:56:00 AM   
AP514

 

Posts: 176
Joined: 11/26/2001
From: Houston,TX ,USA
Status: offline 		Hey
Well, I was doing well with no lockups. Then I loaded a Saved Game...Now Im locking up all over the place. The mouse is the only thing that moves. Can be in game for a few minutes to only a few seconds.
My System spects are....P-3 500Mhz, 512K, SoundBlaster live Value, Diamond Viper 770. Win 98.I do have zone alarm and Mcafee. In use 8.1 DX.
I have also noticed that the Menu screen is always open on my desktop and can not be Min or closed. If I go into the game w/out opening the manual first I can't go out of the game(Cntl-Tab)and click on the manual. As soon as I move the mouse over the open Menu screen (to try to open Manual)the pointer turns into the Hourglass. This might help w/ the earlier post about the CPU's running at 100% all of the time.
I really like this Game great Job and get them patches out soon :D

I will try to turn off and on sound and Firewall ........ect. I will keep you posted.

AP514

(in reply to Raskal67)
Post #: 16
- 5/27/2002 4:12:15 AM   
GrahamFife

 

Posts: 36
Joined: 6/3/2001
From: Feltham, West of London, England
Status: offline 		Progress report: having turned the music down to zero (is this actually turning it off?), had no problems with in-game freezes for about two and a half hours :rolleyes: this afternoon including a few saves until I tried to quit. Then the main menu froze. As before: mouse can move, but not click on anything, and ctrl-alt-delete has no effect, leaving rebooting as the only option.

I speculated above there might be a memory leak, but this suggests the problem is something else.

(in reply to Raskal67)
Post #: 17
Interesting - 5/29/2002 6:38:08 AM   
Raskal67


Posts: 63
Joined: 7/8/2001
From: Eugene, Oregon
Status: offline 		Well over the weekend I played in a different resolution and the lock-ups almost ceased. I played in 1024X whatever instead of 800x600 this resulted in only one lockup in 3 days. possible solution? What would cause all of this?

(in reply to Raskal67)
Post #: 18
- 5/29/2002 7:15:57 AM   
Ross Moorhouse


Posts: 2354
Joined: 1/5/2001
From: Sydney, Australia
Status: offline 		In all the months of testing of UV I only ever saw one crash to desk top. This was caused by me having the wrong version of the game at the time of testing.

My screen size is 1024 and never had a prob with that.

_____________________________

Ross Moorhouse

Project Manager
www.csosimtek.com
Email: rossm@csogroup.org

(in reply to Raskal67)
Post #: 19
Same here - 5/30/2002 12:27:25 AM   
Behemoth


Posts: 91
Joined: 8/9/2000
From: boston, MA, usa
Status: offline 		I just got the game today and haven't had time to run through everthing, but... I gots the same lock ups prob. as others. p3 500 dell, viper 770, 128ram, DX8.1a, SB live. I'm pretty anal about drivers so I'm sure I'm up to date on all or most. The lock is exactly like the one mentioned by previous posters, ie; mouse moves, alt-tab and Control-alt-delete don't respond, leaving reboot as only option. I must admit I'm at a loss. I don't think it's possible to reinstall earlier versions of DX, I hope this won't be nessesary, as other games I have are in need of it.
-B

(in reply to Raskal67)
Post #: 20
- 5/30/2002 2:14:18 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Guys try this please:

In Windows XP and 2000:
1. Open the Display Properties window:
-- In Windows XP, choose Start > Control Panel, click Appearance and Themes, and then click Display.
-- In Windows 2000, choose Start > Settings > Control Panel, and double-click Display.
2. Click the Settings tab, and then click Advanced.
3. Click the Troubleshooting tab.
4. Move the Hardware acceleration slider one notch down.
5. Click OK to accept the new setting, and then click OK to close the Display Properties window.
6. Restart Windows.

note: if it doesn´t help try again one notch down.

In Windows Me or 98:
1. Right-click My Computer, and choose Properties.
2. Click the Performance tab, and then click Graphics.
3. Move the Hardware acceleration slider one notch down, and then click OK.
4. Restart Windows.

note: if it doesn´t help try again one notch down.



Let me hear if this helps, I had to do it for a few other games/applications.

_____________________________

Marc von Martial
instagram stream

(in reply to Raskal67)
Post #: 21
Another kind of system lock up - 5/30/2002 2:16:57 AM   
Bernd Hesberg

 

Posts: 114
Joined: 10/11/2001
From: Germany
Status: offline 		I have observed some strange behaviour during the startup of the game. It shows the screen 'Your files are being organized' and with the progress bar at approx. 20% all activity freezes.
I tried to find out how to avoid this and was partially successfull (lucky me :) ).

Now, before telling about it I have to mention my systems configuration and how glad I am that it's sufficient to run the game. It's a PII 233, 64 MB (don't laugh!, there have always been more important targets to invest my money in than an upgrade to my comp), onboard graphics and sound (latest drivers d/l-ed and installed), with Win95b and Direct-X 8.0. All in all, an underdog at it's best, but with enough free HD space.

Ok, back to my observations.
During the update phase for the drivers I was using the DxDiag tool just to ensure they are all approved.
I even started the sound and graphics tests, that may be performed by this tool and everything was okay.
Then I installed the game and had the lock up several times until ....
I did those tests again. After that the game started and was running fine.
Some more tests brought me to the conclusion that it was only related to the sound options. I noticed a message from the DxDiag, telling that the sound hardware wasn't able to use a hardware buffer but only software buffers. Obviously this test had some influence on the way the Direct-X drivers work.

I hope this helps. If anymore info is needed, just post a reply.

(in reply to Raskal67)
Post #: 22
- 5/30/2002 2:17:45 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		on a side note:

It is possible to "uninstall" DirectX to reinstall an earlier version. You would need the DirecXbuster app.

http://www.directxbuster.de/index_e.html


Read the instructions very carefully.

note: I´m not recommending going down to an earlier version of DirectX for Uncommon Valor, just want to point out that it is possible to do so.

_____________________________

Marc von Martial
instagram stream

(in reply to Raskal67)
Post #: 23
- 5/30/2002 2:27:40 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		What just came to my mind, please check also if your mouse manufacturer provides driver updates. For example Logitech does that frequently.

I recall that I wasn´t able to play Max Payne without the latest drivers from my manufacturer.

_____________________________

Marc von Martial
instagram stream

(in reply to Raskal67)
Post #: 24
Zooming perhaps - 5/30/2002 11:57:45 PM   
Behemoth


Posts: 91
Joined: 8/9/2000
From: boston, MA, usa
Status: offline 		Thx for the replys by the way. I was playing a little today and I think I can reliably recreate my lock ups. It seems all is well until I zoom in and that is when all hell breaks loose. I'm trying to recall what I did before the earlier lock ups and I do recall zooming in each case. Maybe this bit of info might help the diagnostics. I've played in both resolutions and it's the same in each case. Not a show stopper as long as I know what to avoid, this is really a nice piece of work(the game). I'm happy I bought the game with the funds I had left in my bank account, well worth it.
-B

(in reply to Raskal67)
Post #: 25
- 5/31/2002 2:51:53 AM   
GrahamFife

 

Posts: 36
Joined: 6/3/2001
From: Feltham, West of London, England
Status: offline 		Marc

Your suggestion about reducing the level of hardware acceleration, combined with keeping the music turned down to zero, seems to have worked for me, so far.

Many (interim) thanks.

(in reply to Raskal67)
Post #: 26
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