1.6.01 installation bugg

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All Forums >> [New Releases from Matrix Games] >> Empires in Arms the Napoleonic Wars of 1805 - 1815 >> Tech Support >> 1.6.01 installation bugg

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1.6.01 installation bugg - 7/9/2009 8:56:11 PM

no_dice

Posts: 41
Joined: 1/12/2007
Status: offline

I've reloaded EIA (My system crashed) and tried to install 1.06.1 and am getting an error message on startup indicating there is a problem with my serial # and it refers to "error code 200". Any hints as to what might be causing the issue?

Thx

No_Dice

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RE: 1.6.01 installation bugg - 7/9/2009 9:42:14 PM

Marshall Ellis

Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline

No Dice:

This is a patch so you may need to do a fresh production install then patch it???
I will check with Matrix and see...

_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games

(in reply to no_dice)

Post #: 2

RE: 1.6.01 installation bugg - 7/9/2009 9:46:22 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

First, did you start with a clean full install and then patch to v1.06.01?

Second, did you turn off any anti-virus/security software while installing? This message indicates that something either interfered with the security system settings during installation or is preventing them from working when the game is launched. 99.99% of the time, this error means that anti-virus/security software is causing the issue.

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Marshall Ellis)

Post #: 3

RE: 1.6.01 installation bugg - 7/10/2009 3:00:33 AM

no_dice

Posts: 41
Joined: 1/12/2007
Status: offline

I did a clean install (My HDD failed). I did turn off my AV software and and didn't have any sucess. I even tried installing in safe mode but not go.

I deleted the directory and cleaned the registry but that didn't help. (I'm not sure it fully installed as it didn't show up in add/remove programs) and I could not automatically unistall it.

No Dice

(in reply to Erik Rutins)

Post #: 4

RE: 1.6.01 installation bugg - 7/10/2009 3:22:41 PM

Marshall Ellis

Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline

Does not sound like the install worked properly???
It needs to be in the add/remove programs list for it to be a proper install.
Let us know...

_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games

(in reply to no_dice)

Post #: 5

RE: 1.6.01 installation bugg - 7/13/2009 4:25:23 PM

no_dice

Posts: 41
Joined: 1/12/2007
Status: offline

I managed to get it installed by going back to the original release and patching that. I had tried previously uninstalling my antivirus software but I'm not sure that that alone worked.

Thanks for your help.

No_Dice

(in reply to Marshall Ellis)

Post #: 6

RE: 1.6.01 installation bugg - 7/14/2009 1:42:04 PM

Marshall Ellis

Posts: 5630
Joined: 10/2/2001
From: Dallas
Status: offline

Glad it's working!

_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games

(in reply to no_dice)

Post #: 7